Together Energy?

Fromply

Fromply wrote: »

Just received an email from Together Energy stating "Together Energy has sent you a refund of £164.87" which is the amount the Ombudsman awarded me for the double charging when I joined TE.
No sign of it in my bank yet (the email has literally just come through, so no panic, yet, on that front) and no sign of a final bill or the compensation I was awarded, however I'm encouraged that there at least seems to be some movement happening.......

I'm in a state of shock! I can actually see a credit in my bank account for £164.87 - I really wasn't expecting to see it!
It's not from TE, but "GC C1" whoever that is.
They still owe me money, a final bill and a written apology, but this is a start and one I was starting to think wouldn't happen!

Shedman

Well I have just tried emailing an enquiry to TE and have had the following undeliverable response

"Delivery has failed to these recipients or groups:

Support@togetherenergy.co.uk
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly."

So that's one way of avoiding getting complaints :rotfl:

Quentin

Fromply wrote: »

It's not from TE, but "GC C1" whoever that is....

GC = Gocardless (a separate company that administrates their clients direct debits for them, collecting money and paying refunds to their clients customers etc)

Fromply

Shedman wrote: »

Well I have just tried emailing an enquiry to TE and have had the following undeliverable response

"Delivery has failed to these recipients or groups:

[EMAIL="Support@togetherenergy.co.uk"]Support@togetherenergy.co.uk[/EMAIL]
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly."

So that's one way of avoiding getting complaints :rotfl:

You could try accounts@togetherenergy.co.uk and complaints@togetherenergy.co.uk as well

PurpleMoonlight

TE have managed to do one thing correct, they didn't collect my monthly DD this month.

In other news I should be filing my additional documents with the Ombudsman tomorrow, My complaint hasn't been allocated to a claims handler yet.

My complaint against E.ON for trying to force me to be a customer again is at deadlock and I have requested they issue the appropriate letter so I can escalate that to the Ombudsman too. That was a week ago and nothing received yet.

mikeyorkie10

PurpleMoonlight wrote: »

TE have managed to do one thing correct, they didn't collect my monthly DD this month.

Fortunately they havn't tried to collect another payment from me yet either.... account is still live but no update on final bill.... but I guess its early days yet! Waiting for their final account and refund with baited breath ..... will it happen?..... will I have to chase them ????
Watch this space

PurpleMoonlight

I see they owe you £128.

They will owe me minimum £825 if they return me to E.ON.

DJdave7777

Hi. I have been with together energy for around 11 months and despite numerous phone calls they seem unable to automatically produce a bill. I provide meter readings every month but am still unable to view and bills through my online portal.

Have complained to OFGEM and will bee looking to change supplier.

Very poor experience would strongly advise not switching to them.

Fromply

Is it possible to complain to OFGEM? I thought we had to go through the Ombudsman (who in turn report overall stats to OFGEM)

mikeyorkie10

DJdave7777 wrote: »

Hi. I have been with together energy for around 11 months and despite numerous phone calls they seem unable to automatically produce a bill. I provide meter readings every month but am still unable to view and bills through my online portal.

Have complained to OFGEM and will bee looking to change supplier.

Very poor experience would strongly advise not switching to them.

you're not alone!!