Together Energy?

masonic

brewerdave wrote: »

One of the many emails I have sent ,went to complaints@ ....
No reply to that one either!!

I'd have been shocked to hear anything else. Well perhaps it is worth filling out the web form at https://www.ombudsman-services.org/complain-now
It'll only take about 10 minutes of your time and will probably translate into a higher hourly rate than you can get through gainful employment.

Hydu

This is an addendum to my previous review.
After nearly 7 months I’ve finally got back my money.
This is how I did it ...
Forget phoning them (it’s a call centre in Africa) - very polite, but completely ineffective. And sooo frustrating!
Send an email or write in to the Customer Services Dept and (most importantly) send a copy to the CEO Paul Richards. You can get his email address from !!!!!!!!!!!!!.
Obviously he doesn’t deal with your complaint, but his “Executive Assistant” does.
She organised my refund within 2 days.
My email threatened to take them to the Small Claims Court in Scotland (where they’re based).
Alternatively, if you’ve not been waiting for ages for your refund you could try calling your bank to see if they will get it back for you.

boatman

Still waiting, still chasing. Hopeless..

For any new prospective new customers, quite clearly, don't bother..

BobCooney

There has been an interesting twist in the Together Energy story with Warrington Council purchasing half of everyone's favourite energy supplier for £18 million!

The system will not let me post a URL but if you search Google News for Together Energy it will come up with the reports from various outlets.

brewerdave

BobCooney wrote: »

There has been an interesting twist in the Together Energy story with Warrington Council purchasing half of everyone's favourite energy supplier for £18 million!

The system will not let me post a URL but if you search Google News for Together Energy it will come up with the reports from various outlets.

About a week ago ,I saw in the Times, that there was a proposal being put forward to Warrington Council but haven't seen confirmation that its actually going ahead? The council seemed to be putting the proposed purchase/loan to a "risk group".

UnclaimedEnergy

I think Ofgem confirming that Together Energy are getting the payment for SoLR was the main factor as to why Warrington might now invest.

However I don't see what business Warrington council have investing in a Scottish energy company with historically bad customer services and who are at risk.

brewerdave

UnclaimedEnergy wrote: »

I think Ofgem confirming that Together Energy are getting the payment for SoLR was the main factor as to why Warrington might now invest.

However I don't see what business Warrington council have investing in a Scottish energy company with historically bad customer services and who are at risk.

I ,for one ,would not be a happy bunny if I lived/paid Council tax in Warrington.:(