Together Energy?

PurpleMoonlight

Fromply wrote: »

You should have had this in your welcome email from them:
"[FONT=&quot]Sending us evidence about your complaint [/FONT][FONT=&quot][/FONT] [FONT=&quot]Any information you have to support your complaint such as bills, emails or call logs should be sent to us within 10 working days. You will shortly receive full details on how to use portal to get 24 hour access to your complaint. This is the quickest way to add supporting documents and view updates on your case.[/FONT][FONT=&quot][/FONT]
[FONT=&quot]Alternatively, send your information to: [/FONT][FONT=&quot][EMAIL="osenquiries@os-energy.org"][FONT=&quot]osenquiries@os-energy.org[/FONT][/EMAIL][/FONT][FONT=&quot] quoting your case reference number in the subject line.[/FONT][FONT=&quot][/FONT]"

Oh darn, you're correct.

I received three emails at the same time and didn't notice that request on one of them.

Fromply

Fromply wrote: »

Had an update today from the Ombudsman. Remember that Together Energy have previously confirmed to the Ombudsman that they have completed all of the remedies in full!!

Just received an email from Together Energy stating "Together Energy has sent you a refund of £164.87" which is the amount the Ombudsman awarded me for the double charging when I joined TE.


No sign of it in my bank yet (the email has literally just come through, so no panic, yet, on that front) and no sign of a final bill or the compensation I was awarded, however I'm encouraged that there at least seems to be some movement happening.......

[Deleted User]

Has anyone actually had any luck with the Ombudsman? I have wasted months with them and achieved absolutely nothing when all I want is to not be a customer of Together Energy. How can an organisation get away with being so ineffectual?

Anyway, has anyone had any luck with an LBA to the "legal department" or similar? Again, I just want my account closed and credit refunded.

mikeyorkie10

Well final stage of switch happening, final meter reads submitted. Got an almost instant response fro TE as follows:

Thank you for your email. We are sorry to hear you have switched energy providers.

A final bill can take up to 6 – 8 weeks to generate as we need to receive your final meter readings from your new supplier in order to close down the account and for the bill to be generated.

Any remaining credit on your account we will get this refunded to you.

If there is anything else we can help you with please get in touch on 0333 150 1699

As they owe me over £120, we’ll see what happens...... fingers crossed!

Fromply

Don't hold your breath!

mikeyorkie10

Fromply wrote: »

Don't hold your breath!

Thanks! I wont. Done my calcs I get my refund to £128... so we wait and see.

Shedman

mikeyorkie10 wrote: »

Thanks! I wont. Done my calcs I get my refund to £128... so we wait and see.

Mike

Did you wait until the actual switchover had occurred or did you give readings a day or so before? My switch is due to go over in next day or two so just figuring when to give final read8ngs to try and ensure there are no hiccups. I reckon I'll be owed about £60 so we'll see how long before that gets refunded (if at all).

Also did you get a sales call from TE? I had a missed call from them yesterday, thought it might be in response to an email query I had sent in the other day but was from the sales team who then tried explainng all their wonderful new beneficial tariffs 😂. Even had the nerve to imply that some other small providers might be financially insecure - somewhat pot kettle black given their own financial situation. Of course naturally I agreed to stay....not!

mikeyorkie10

Shedman wrote: »

Mike

Did you wait until the actual switchover had occurred or did you give readings a day or so before? My switch is due to go over in next day or two so just figuring when to give final read8ngs to try and ensure there are no hiccups. I reckon I'll be owed about £60 so we'll see how long before that gets refunded (if at all).

Also did you get a sales call from TE? I had a missed call from them yesterday, thought it might be in response to an email query I had sent in the other day but was from the sales team who then tried explainng all their wonderful new beneficial tariffs 😂. Even had the nerve to imply that some other small providers might be financially insecure - somewhat pot kettle black given their own financial situation. Of course naturally I agreed to stay....not!

Switchover day is 'officially' today - 30th and so I sent them yesterday... I sent them to both suppliers by both email and logging onto their portals. Sent emails so I have a record for any ensuing battles!!

I did not get a call from TE sales just a ludicrous quote for renewal by post.

meherenow

Well you've all done better than me, my switch has happened and I have had a missed call from TE when I was at work and that was only because I have been on at the ombudsman week after week.

The ombudsman are telling me my switch HAS went through (good news) but that Bulb haven't sent them the final meter reads yet (although I too updated them on the portal on the day of the switch - however the portal still has only one bill on it, my final bill from my previous address lol).

Waiting to hear back from Bulb but I can only imagine that TE just don't have the capability to do ANYTHING relating to billing unless someone is sitting with an abacus.

No emails or letters from TE, nothing - no doubt in my mind, THE single worst company I have EVER dealt with - bust by Xmas surely?


LOL, just noticed a LOT of new reviews over on Trust Pilot - of the "verified purchase" type that TE have asked customers to leave them, and oh dear there's quite a few mediocre at best ones, not what they were after I'm sure...

mikeyorkie10

Mereherenow - perhaps I should send them my calcs and just ask for the refund ��