Together Energy?

Fromply

Here's the last couple of emails I've had from the Ombudsman (14th September and 17th September.) Not sure why they refer to Economy Energy - just a typo I presume.

[FONT=&quot]Thank you for your emails received on 12 and 13 September 2018.[/FONT]
[FONT=&quot]Economy Energy has provided screen shots to support it has applied £60 to your energy account and a refund of £167.87 to your bank.[/FONT]
[FONT=&quot]Please allow up to 7 days to receive the refund.[/FONT]
[FONT=&quot]For more information about Ombudsman Services visit our website www.ombudsman-services.org[/FONT]

[FONT=&quot]Thank you for your emails received on 14 and 15 September 2018.[/FONT]
[FONT=&quot]Ombudsman Services have contacted Together Energy who confirms it applied £60 to your energy account on 1 July. It advises it will resend the letter of apology confirming this credit. You can expect to receive this in the next seven days. Regarding the final bill, Together Energy advises it is waiting for agreement form your new supplier before issuing a final bill. This will follow separately.[/FONT]

[FONT=&quot]If you want to speak to us call 0330 440 1624. Our offices are open Monday to Friday between 8am and 8pm and Saturday 9am to 1pm.[/FONT]

FWIW, TE confirmed on 3rd August that they had my final readings from my new supplier, so no idea what "agreement" they needed from my new supplier!

meherenow

When I receive my final bill it will be my ONLY bill, covering December 2017 to 18th August 2018. So technically I should have my solitary bill in the next 2 weeks.

The ombudsman has decreed £75 credited for my troubles (which I have been unable to confirm). This will also be the first time I can check they are billing me on the correct tariff I signed up for (Fixed November 18).

Let's just say I am not holding my breath that everything will be right and proper!

I cancelled my DD long ago when they started taking double payments of 50% more than agreed so I will owe them some cash.

How on earth they are still operating and have not been subject to an OFGEM investigation defies logic.

mikeyorkie10

Hoof_Hearted wrote: »

I have also had a final bill. Not checked it yet.

Dont feint anyone but just checked my account and I have a final bill agreeing readings and the correct refund value matches my estimates within £1!! They have promised a refund to my account within 7 days. My bill just covers the final month up to the transfer date.

Wow!

PurpleMoonlight

Glad people are slowing getting finances sorted with the 'shower' that is Together Energy.

I Ombudsman has been on the phone today confirming he is actively dealing with my complaint. He confirmed that E,ON is recorded as my supplier from 22nd August 2018. That being the case why hasn't Together Energy refunded me everything they collected from me? (Rhetorical question by the way)

locky123

mikeyorkie10 wrote: »

Dont feint anyone but just checked my account and I have a final bill agreeing readings and the correct refund value matches my estimates within £1!! They have promised a refund to my account within 7 days. My bill just covers the final month up to the transfer date.

Wow!

How many days did this take since switch to new supplier?

mikeyorkie10

locky123 wrote: »

How many days did this take since switch to new supplier?

Final transfer readings only submitted on 29th August ��

Fromply

Just received a revised final bill (not showing on my account, but delivered by email) - this is for the entire period I was with them.


It's still wrong, and still attempting to reinstate the double charging!!!!


They've removed the line that explicitly lists the debit to me for the Ombudsman award, however they have listed my total payments which comes up short by £164.87, the amount of the double charging!


The good news is that the £60 compensation is now showing, so whilst I have zero confidence in their ability to get it right, at least they now appear to finally be trying to resolve it and I am actually hopeful again that I might have received the refund within the next couple of weeks!

Shedman

mikeyorkie10 wrote: »

Final transfer readings only submitted on 29th August ��

Likewise I've had my final bill (figures based on 30 Aug) and it looks about right. Still got an issue with them re opening figures but in overall scale of things I can live with. I think you and me seem to be the lucky ones :T

mikeyorkie10

Shedman wrote: »

Likewise I've had my final bill (figures based on 30 Aug) and it looks about right. Still got an issue with them re opening figures but in overall scale of things I can live with. I think you and me seem to be the lucky ones :T

Looks that way ... see how long the cash takes to arrive in my bank now ...

PurpleMoonlight

I've just received the Ombudsman's assessment of my complaint. It has been upheld.

They require TE to take me back as a customer as returning me to E.ON as an erroneous transfer was incorrect, and to honour my contract with them. They must offer me terms on expiry of my current contract too.

He has awarded me £150 in compensation to be paid by TE.

I am still going to pursue E,ON for compensation too. They never should have taken me back and I refused numerous times to be a customer again but they just would not listen.