Together Energy?

Hoof_Hearted

Together Energy sent me an apology yesterday for not sending a final bill but I actually got one out of them a couple of weeks back. However, they haven't sent me the £1 they owe me yet!

locky123

6 weeks since transfer away from Together Energy. No final bill, account in credit, no replies to emails.

Fromply

They're still silent with me too (after a short period where they were responding and dealing with it) - last I heard from them was 25th September. Escalated my latest complaint to the Ombudsman last Monday.

PurpleMoonlight

21 days into the 28 day deadline and still no communication from TE. I remain recorded on the national database as being supplied by E.on.

I can refer the matter back to the Ombudsman's Remedy Implementation Team in a week.

PurpleMoonlight

The lovely people at TE (not) are apparently claiming they cannot comply with the Ombudsman's Determination.

It's now back with the investigator for review.

Fromply

Any sign of the compensation you were awarded? Or are they denying that as well?


TE have gone totally mute on me now - nothing since 25th September. (For a short while they were responding quite well within 24-48 hours - but that ceased the minute I provided my bank statements to them as they requested). Latest from the Ombudsman (on complaint number 2) was last Thursday "your case is progressing and its status has changed to Ready for investigation" - so hopefully more news pretty quickly now.

PurpleMoonlight

I've had no communication from TE for two months, and of course I cannot access any bills online to see if they have credited my account. I would doubt they have implemented any of the Determination.

Fromply

Had an update from Ombudsman today saying my [second] complaint "has been assigned to an Investigation Officer". Good to know it's progressing through the system. Its a little different this time compared to my first complaint. First time I was offered a settlement before it was escalated to an investigation officer - that didn't happen this time.


Still total silence from TE. They requested a copy of my bank statements, which I sent them and they haven't responded to any of my correspondence since then. Regardless of my complaint or not, I expect them to produce an accurate final bill, and they clearly have no intent of doing that!

PurpleMoonlight

Are TE working to sort out complaints at all?

At this rate we are likely to hear they have gone bust before we get a resolution.

wavelets

Once a complaint is escalated to the ombudsman service, the energy supplier is under no obligation to resolve the complaint direct with the customer - the supplier will co-operate with the ombudsman so that the ombudsman can then propose a resolution.