Together Energy?

mikeyorkie10

Well .... surprise surprise, no refund in the bank within the 7 day period on their final statement as promised. Sent them the first of what I expect to be may chasing emails. Another surprise was a telephone call out of the blue from their renewals dept asking if I was staying with them! Yet another example of what a disjointed and disorganised company they are - a simple check by him would have shown a final statement on my account.

oh well - will keep you advised on the refund business.

Fromply

I was kinda hoping they were starting to get their act together. Clearly not!


On my side, nothing from them since I sent them a load of bank statements as they requested on Tuesday!

mikeyorkie10

Well.... had to chase 3 times and eventually received an apology and a refund!!!!!!!!!!!! So my experience with TE is now over and thankfully will not be repeated. Now with Yorkshire Energy and switch has gone fine, first month submitted and bill received - all balances! Was a little worried when their portal looked identical to TE's (apart from the colours) but responses are quick, there's a real-time balance update on the portal and their statements are much more detailed and prompt in production.

So good luck to everyone still here and hope all works out in the end.

Fromply

Great - congrats. Its encouraging to hear. I guess they're just incompetent rather than fraudulent which gives a hopefully good chance of resolution for the rest of us!


Latest from my side is that they've gone quiet on me. As they requested, I sent them a copy of all my bank statements on 25th September which they haven't responded to or even acknowledged receiving.


I emailed them again yesterday and reminded them that its 8 weeks since I formally complained about lack of final bill this coming Monday and if I don't see movement, then I'll be referring it to the Ombudsman again as a new complaint to them.

mikeyorkie10

Good luck Fromply....

locky123

5 weeks since left Together Energy, account in credit, no final bill. They have confirmed the switch date and received final meter reading, claiming it can take up to 6 weeks for final bill from date of transfer.

mikeyorkie10

locky123 wrote: »

5 weeks since left Together Energy, account in credit, no final bill. They have confirmed the switch date and received final meter reading, claiming it can take up to 6 weeks for final bill from date of transfer.

Keep the faith, they told me the same and a final bill was produced online within a week. How can the same company treat customers in such different ways - has to be down to the personnel.

Shedman

mikeyorkie10 wrote: »

Well.... had to chase 3 times and eventually received an apology and a refund!!!!!!!!!!!! So my experience with TE is now over and thankfully will not be repeated. Now with Yorkshire Energy and switch has gone fine, first month submitted and bill received - all balances! Was a little worried when their portal looked identical to TE's (apart from the colours) but responses are quick, there's a real-time balance update on the portal and their statements are much more detailed and prompt in production.

So good luck to everyone still here and hope all works out in the end.

Glad you got your credit balance back. Haven't had mine yet so will start the chasing process. Which email address did you send your emails to as it would useful to know which one has best effect.

Like you I'm impressed by YE so far...quite a difference in response times.

mikeyorkie10

Shedman wrote: »

Which email address did you send your emails to as it would useful to know which one has best effect.

Like you I'm impressed by YE so far...quite a difference in response times.

Hi Shedman , I have always tended to email customer services with ccs to accounts and a couple of personal addresses in customer services per the list below;

Accounts@togetherenergy.co.uk
Support@togetherenergy.co.uk
nicole.latimer@togetherenergy.co.uk - customer services
sara.hutton@togetherenergy.co.uk - customer services

I tend to repeat every other day until I get a response. Hope this succeeds!

PurpleMoonlight

Half way into the 28 day deadline for TE to implement the Ombudsman determination and I have not received a peep from them. All to my benefit though, as the determination stipulates they cannot move me from my current tariff until 28 days after serving me notice.

I am about to register an Ombudsman complaint against E.ON this weekend. They should not have taken me back, have tried to bully me into a meter change as a method of resolving my complaint, have lied to me claiming that they are the only supplier in the UK that can support my meter, have repeatedly sought to close the complaint claiming my non reply to emails (which I always have), and keep sending me emails asking me to telephone them when I have repeatedly advised them I require all communication in writing.