Together Energy?

Fromply

Great job. Great result. Well done.


Of course, your "win" means you're now a Together Energy customer, but what you've gained should replace any potential liability - just make sure you keep your records and double check everything they do!

Fromply

Together Energy replied to my Trust Pilot review today in which I referred to this thread .... I wonder if they are now monitoring this thread? (I hope so)

PurpleMoonlight

Fromply wrote: »

Together Energy replied to my Trust Pilot review today in which I referred to this thread .... I wonder if they are now monitoring this thread? (I hope so)

We can probably expect a flood of false positive reviews then (allegedly).

mikeyorkie10

Shedman wrote: »

Likewise I've had my final bill (figures based on 30 Aug) and it looks about right. Still got an issue with them re opening figures but in overall scale of things I can live with. I think you and me seem to be the lucky ones :T

It seems strange that different customers have such different experiences! Yes we’ve had our issues but overall they’ve stuck to their agreement. How can some transfers go so wrong - most of it must be automatic...... presumably everyone must be on the same software system...

Oh well - onto the next one now- Yorkshire Energy

Fromply

Another email response from Together today - whatever else I'm happy that they're now responding to me within 24 hours. That's a HUGE improvement.
They're still maintaining their position, and I'm still maintaining my position - but we're drilling down into the detail and I'm confident the penny will eventually drop for them.
One of us is clearly very wrong in our understanding, and I'm confident its not me (but I would be wouldn't I!)
I still think they're trying to reinstate the double charging. They still think I should pay my own Ombudsman award (my own flippant interpretation!)
Either way, hopefully we'll agree pretty quickly from here! (If they keep responding, no reason one of us shouldn't get to understand the error of our ways eventually)

meherenow

Fromply wrote: »

Another email response from Together today - whatever else I'm happy that they're now responding to me within 24 hours. That's a HUGE improvement.
They're still maintaining their position, and I'm still maintaining my position - but we're drilling down into the detail and I'm confident the penny will eventually drop for them.
One of us is clearly very wrong in our understanding, and I'm confident its not me (but I would be wouldn't I!)
I still think they're trying to reinstate the double charging. They still think I should pay my own Ombudsman award (my own flippant interpretation!)
Either way, hopefully we'll agree pretty quickly from here! (If they keep responding, no reason one of us shouldn't get to understand the error of our ways eventually)

I am so pleased (in a roundabout way) that it will be ME that will owe THEM money because I took steps to cancel my direct debit back at the beginning of the year (and which not once have they questioned me about or asked me to pay towards my energy costs - what a way to run a business ).

Because there is no way I will be paying them a single penny until I am certain they have billed me correctly, which again I will say is impossible to know because my eagerly awaited final bill will be my only bill.

So only when I eventually receive that (one week of the supposed six weeks they have to generate a final bill left) will I be able to finally confirm they have me on the tariff I signed up for and that the £75 ombudsman award has been added.

I will literally keel over if it is correct on the first attempt!

mikeyorkie10

Well, I received my final bill on the 19th - with a promised refund time of 7 days. So, tomorrow is the day of settlement.... will it happen?.... nail biting stuff this!

Fromply

glgl Mike - be sure to let us know!!


My "24 hour" responses that I was so impressed with seem to have ceased! Not panicking yet, but last message was Friday, I responded same day. Final bill still not resolved/agreed.

Hoof_Hearted

Fromply, your Together saga is becoming the new War and Peace. I am now free of them. I cancelled my direct debit when deciding to change and, purely co-incidentally, my closing reading should have given me a zero balance. In effect, they actually owe me less than a pound but I will ask for it.

I am now in some kind of wonderland as I am with two companies that have been trouble free. Better Energy supplies my gas. I am on a stonking rate with them fixed for two years to November 2019 and all bills have been correct and on time. And more recently I moved my electricity to ZebraPower who, once a meter reading is supplied, give an "as it stands" figure which has always been spot on. The latter weren't the cheapest but I wanted to avoid poor customer service after my experience with TE.

Happy days.

Fromply

Have had a response from them today. They're standing their ground, but I'm as convinced as ever that the error is theirs, and not mine!

Good morning,

A copy of all the payments that you have made to us has been attached to the last email that has been sent to you. As you can see from that 12 payments have only been made.

Also with the information that you had sent over below the payment "1 Aug 2018: £221" had failed and there was not a payment made for the "2 Aug 2018: -£221". All your payments were attached to that email and that is all the payments that have been made to Together Energy there hasn't been any more or any less that what has been attached.

Part after refund means that only part of the that payment has been refunded your direct debit is £221 and a refund from that payment was made of £164.87 which leave a payment of £56.13

If you can send over a copy of your bank statement showing all the payments below then we can investigate further this should also show the refund that has been made.

Kind regards

Their statement shows the August payments of just -£221.
I've sent them bank statements for the last 12 months or so, which shows in August:
2nd August Returned DD £221
1st August Together Energy £221


These transactions obviously cancel out, their system is only however showing the refund, not the original payment!


£164.87, that they have deducted from my payments in July, is the exact amount of the Ombudsman award for the double charging on the account opening. If they're charging me that, then they're reinstating the double charging. I have now pointed this out to them numerous times, and I'm not quite sure why they cannot grasp that!