Together Energy?

Fromply

I'm not so confident - their systems aren't up to scratch - they're falling apart operationally - they can barely produce bills. They've got charges against them from BP (listed at companies house). They're being aggressive with debt collectors (and getting it wrong). They're not paying out Ombudsman awards (not just me).

masonic

Fromply wrote: »

I'm not so confident - their systems aren't up to scratch - they're falling apart operationally - they can barely produce bills. They've got charges against them from BP (listed at companies house). They're being aggressive with debt collectors (and getting it wrong). They're not paying out Ombudsman awards (not just me).

The recent charges filed by the BP subsidiary should be taken as a positive. BP group would not be affording Together lines of credit if they had solvency concerns. They will no doubt have done their due diligence before writing the loans.

The bad customer service and errors are a cause for concern for all customers, but not really signs of insolvency. Companies can have abysmal failings in customer services and remain solvent. Look at TSB for example.

Signs of impending insolvency would be connected companies going into administration, desperate hiking of direct debits to provide working capital etc.

But whether Together goes bust or not is somewhat irrelevant beyond its potential to cause embarrassment to the regulator.

FestiveJoy

Fromply wrote: »

I'm not so confident - their systems aren't up to scratch - they're falling apart operationally - they can barely produce bills. They've got charges against them from BP (listed at companies house). They're being aggressive with debt collectors (and getting it wrong). They're not paying out Ombudsman awards (not just me).

All "in your opinion"

Where a claim is resolved by the Energy Ombudsman (usually meaning both the customer and supplier have agreed, or occassionally where the Energy Ombudsman rules and the customer accepts), then the supplier has no alternative but to comply.

The Energy Ombudsman Service has a 'Remedy Implementation Team' to monitor such compliance, details of which should have been provided to you by themselves following an accepted resolution by yourself.

:xmastree::xmastree::xmastree::xmassign:

FestiveJoy

Fromply wrote: »

This gives me some hope that if TE goes bust, that my award from the ombudsman will be carried over to any new supplier.

Yes, should anyone's energy supplier go out of business, any credit on their account is fully protected by the Ofgem Safety Net

Accounts in debt or credit

I’m in credit to my old supplier. Will I get this money back?


Your new supplier will pay back the outstanding credit you may have.
Once we have appointed the new supplier, they will contact you to explain how this will work. Costs for energy you have used but have not yet been billed for will be deducted from your account balance.
Our advice is to take a meter reading and a note of your account balance if you know it, and to wait for them to get in touch with you.

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/ofgem-safety-net-if-your-energy-supplier-goes-out-business

Fromply

FestiveJoy wrote: »

All "in your opinion"

Where a claim is resolved by the Energy Ombudsman (usually meaning both the customer and supplier have agreed, or occassionally where the Energy Ombudsman rules and the customer accepts), then the supplier has no alternative but to comply.

The Energy Ombudsman Service has a 'Remedy Implementation Team' to monitor such compliance, details of which should have been provided to you by themselves following an accepted resolution by yourself.

:xmastree::xmastree::xmastree::xmassign:

Sure - I know I'm just expressing an opinion - however based on my experiences with them (I've now switched away from them).


I don't know if you've read this thread, but TE lie to the ombudsman about complying when they haven't - when you query it, then the Ombudsman reopens the case and the TE lie again about complying.


In my case, in the judgement against them, the Ombudsman said that TE supplied them with fake statements with fake dates (not their exact words).


TE don't respect the Ombudsman or the customer! The award by the Ombudsman in my favour was on 5th July 2018. I'm still fighting to receive the resolution that was awarded to me! (I've received some of it, but they've then charged it back to me in my accounts reinstating double charging - which was my original complaint!!!)

masonic

Fromply wrote: »

In my case, in the judgement against them, the Ombudsman said that TE supplied them with fake statements with fake dates (not their exact words).


TE don't respect the Ombudsman or the customer! The award by the Ombudsman in my favour was on 5th July 2018. I'm still fighting to receive the resolution that was awarded to me! (I've received some of it, but they've then charged it back to me in my accounts reinstating double charging - which was my original complaint!!!)

Have you considered filing a moneyclaim online? You can add any costs on to your claim, including the cost of sending bailiffs to recover the money if it comes to that.

Fromply

masonic wrote: »

Have you considered filing a moneyclaim online? You can add any costs on to your claim, including the cost of sending bailiffs to recover the money if it comes to that.

I have, but not yet.


I have a second complaint with the Ombudsman, which was found in my favour but hasn't been confirmed yet (I think the Ombudsman made an error of £60 in their calculations for the award, which they're just looking into). The second award would make right everything from the first award as well that was unpaid.

FestiveJoy

masonic wrote: »

Have you considered filing a moneyclaim online? You can add any costs on to your claim, including the cost of sending bailiffs to recover the money if it comes to that.

You can add the costs to the claim, but the claim will ultimately fail as the claimant has already agreed to a full and final settlement of the complaint using an ADR ... in this case the energy ombudsman service

Expect also the court to award expenses incurred to the defendant for the failed claim.

:xmastree::xmastree::xmastree::xmassign:

masonic

FestiveJoy wrote: »

You can add the costs to the claim, but the claim will ultimately fail as the claimant has already agreed to a full and final settlement of the complaint using an ADR ... in this case the energy ombudsman service

Expect also the court to award expenses incurred to the defendant for the failed claim.

:xmastree::xmastree::xmastree::xmassign:

A claim to enforce the Ombudsman decision will succeed.

FestiveJoy

masonic wrote: »

A claim to enforce the Ombudsman decision will succeed.

Yes, because courts just love dealing with frivolous or vexatious claimants...:cool:


:xmastree::xmastree::xmassign: