Together Energy?

Fromply

Together Energy had 28 days to comply with the Ombudsman ruling after I accepted it. If they haven't complied after nearly 6 months, and are ignoring all correspondence, what's unreasonable about trying to enforce it through the courts?

FestiveJoy

Fromply wrote: »

From the Energy Ombudsman website:





https://www.ombudsman-services.org/how-it-works/process

Fromply wrote: »

Together Energy had 28 days to comply with the Ombudsman ruling after I accepted it. If they haven't complied after nearly 6 months, and are ignoring all correspondence, what's unreasonable about trying to enforce it through the courts?

As this is a moneysaving site, why waste money going to court when the Energy Ombudsman has a Remedy Implemenation Team to force the supplier to abide by the resolution.

What have they advised you?

Ultimately, a court can drive a horse to water, but cannot make it drink.
Just the same as the Ombudsman Service.

If, as you assert, the supplier is lying to the ombudsman service and getting away with it, they will not do similar to a bloke or woman in a courtroom (a judge) who probaly will be alloted say 15 mins to hear your claim, the defendant's lies (as you call them) and resolve it in any other way?

If you have a resolution offered, stick with it and get the ombudsman to enforce it against the supplier; they have a whole team dedicated to just that activity.

But if you want to waste your time, effort and money going to court, don't let me stand in your way.

:xmastree::xmastree::xmastree::xmassign:

masonic

FestiveJoy wrote: »

As this is a moneysaving site, why waste money going to court when the Energy Ombudsman has a Remedy Implemenation Team to force the supplier to abide by the resolution.

What have they advised you?

Ultimately, a court can drive a horse to water, but cannot make it drink.
Just the same as the Ombudsman Service.

This is useful information and if the EO has an equivalent to court bailiffs with sharp enough teeth to enforce a decision, then I agree there would be no need for court action.

Which only leaves me to wonder why the matter wasn't put to bed some time ago...

Fromply

For reference, this is the email you receive from the Ombudsman when none of the resolutions have been carried out:

[FONT=&quot]Your complaint about Together Energy[/FONT]
[FONT=&quot]Together Energy has confirmed that it has now completed the remedy actions in full.[/FONT]
[FONT=&quot]This is an automated response sent to you as soon as we receive notification from Together Energy that it has completed the remedy. Some remedy actions may not be received immediately, especially if you are due to receive something by post.[/FONT]
[FONT=&quot]If, after allowing 14 days, you believe that the resolution has not been completed as detailed below then please contact us by telephone on 0330 440 1624, email us at [EMAIL="osenquiries@os-energy.org"]osenquiries@os-energy.org[/EMAIL] or write to us at Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF and we will look into this for you.[/FONT]
[FONT=&quot]The final decision required Together Energy to:[/FONT]
Remedy Type
Amount
Description
Target Date
Status
Credit
£164.87
provide you with a direct payment of £164.87 in order to ensure that you have not been charged twice for your energy consumption
10/08/2018
Completed by Company
Action

provide a written apology for the shortfalls in customer service identified
10/08/2018
Completed by Company
Goodwill
£60.00
apply a credit of £60 to your account for the shortfalls identified and your time and trouble
10/08/2018
Completed by Company
[FONT=&quot]We will consider the complaint closed unless you advise us otherwise. You do not need to reply to this correspondence if you are happy that the remedies have been completed as detailed above. Thank you for using Ombudsman Services to resolve your complaint.[/FONT]
[FONT=&quot]For more information about Ombudsman Services visit our website www.ombudsman-services.org.[/FONT]

You wait two weeks and then notify the Ombudsman that the resolution has not been carried out and then receive the following message:

[FONT=&quot]Your complaint about Together Energy[/FONT]
Thank you for contacting our office regarding your concerns about the implementation of the remedy. Having reviewed the case in detail, we have identified that [FONT=&quot]Together Energy[/FONT] has not implemented the remedy in full. We have re-opened the case and require that [FONT=&quot]Together Energy[/FONT] completes the following actions:
Remedy Type
Amount
Description
Target Date
Status
Credit
£164.87
provide you with a direct payment of £164.87 in order to ensure that you have not been charged twice for your energy consumption
10/08/2018
Completed by Company
Action

provide a written apology for the shortfalls in customer service identified
10/08/2018
Completed by Company
Goodwill
£60.00
apply a credit of £60 to your account for the shortfalls identified and your time and trouble
10/08/2018
Completed by Company
We appreciate your patience and assure you will carry on monitoring this until [FONT=&quot]Together Energy[/FONT] has fully completed the actions. We will contact you as soon as we have any further information.

And then a few weeks later, the loop starts again......

Fromply

I posted the full judgements from the ombudsman in this thread - but this is the part where the Ombudsman stated that the dates on the statements (which I never got to see) were wrong:

[FONT=&quot]Further to this, I consider the date of the bill to be misleading. Together Energy has provided me with copies of bills dated 4 and 5 July 2018. However, the correspondence receives confirms that these invoices were not produced until much later. I consider this to be misleading as the date on the invoice should reflect the date that it is produced. [/FONT]

PurpleMoonlight

I have apparently caught TE lying to the Ombudsman claiming they have effected the determination when they haven't. This is what the Ombudsman have advised:

"We have contacted Together Energy and it has confirmed that it should not have completed the outstanding remedy point on the portal which caused your case to be closed. It has confirmed that the supply has not yet been returned and therefore has been unable to complete the rebill of your account. We have requested that Together Energy provides you with an update as soon as possible. "

Not even a time limit imposed now. Has the Ombudsman given up I wonder?

It is now 14 weeks since TE were order to take back my supply and yet I still remain with E.on.

Steve_Jones_2

Hi,
I am also having issues with Together Energy having left them on the 15th October 2018 and still no final bill. They even took another payment from me although I was £256.00 in credit.
The last promise i was given was that i would recieve my final bill by the 2nd Jan 2018 which didnt happen. I have chased again by email today.
Together Energy are using time wasting tactics to avoid paying me my credit. I can see you are experiencing similar problems so interested to see how your problems are resolved.

Fromply

Sorry to hear about your problems Steve, but I'm not surprised.


You should submit a formal complaint to Together and get the clock running so that 8 weeks after your complaint you can escalate to the Ombudsman. They will issue a legally enforceable decision in your favour (just from the length of time to issue a final bill) with compensation.


Of course no guarantees that Together will comply with the order - but you stand more chance with the Ombudsman fighting your corner than by yourself.


I'm shocked that Together haven't been hit with something similar to Economy Energy! I wonder just how bad Economy must have been..... https://www.bbc.com/news/business-46756909

brewerdave

Fromply wrote: »

I'm shocked that Together haven't been hit with something similar to Economy Energy! I wonder just how bad Economy must have been..... https://www.bbc.com/news/business-46756909

No chance of a ban on taking on new customers - OFGEM have just donated 36000 poor souls from One Select:eek:...............and I'm one:(

brewerdave

New update on the Together website re One Select. Seems like they are being inundated with phone calls from irate ex OS customers who are very upset about losing out on their very good OS fixes (vs Together's 6 month deal OS Dec 18) - surprised? I think not!!:rotfl:
In the meantime for me, still no comms. from them since 18th Dec. and no sign of any DD being set up.