Does my hairdresser have the right to do this?!

martinsurrey

JayWin wrote: »

k.

A few days later I noticed they'd refunded me twice, and I'd agreed to pay it back the following weekend when I got chance. Between this agreement and the weekend I'd noticed that my hair cut

I've read the entire thread and this stuck with me

So it took a few days for the double refund issue to come to light and a few MORE days after that for you to notice it was all wrong?

So between getting it cut and 4+ days later, you didn't notice that it was bad enough to not want to pay for it?

If I was them and you took it to court I would use the fact that you agreed to pay 2 days after the cut (when the double refund first came up) as evidence that you're making up your complaints.

powerful_Rogue

JayWin wrote: »

Hermia, the £80 tickets aren't relevant to the salon, but they are relevant to the people in this thread telling me I should just go back and let them fix it, when I have three times already.

What has gone wrong (and I quote from the salon manager) is that 'hairdresser X didn't cut it like that because he said you didn't ask him to'.

Obviously it's my word against his but why would I make that up when up until this point I had every intention of going back? As I've said, I've given him the benefit of the doubt twice to get it right and the third time round it's still not correct.

What about the people that have advised going to another salon, such as I did in my first post? You keep ignoring these points.

JayWin_2

JayWin wrote: »

I'd have to pay a local hairdresser to fix it

Powerful_rogue I said this is what I was going to do in my opening post?

Manxman_in_exile

I'm confused as to why you didn't mention in your OP that you'd had two further visits (post #7) to the hairdresser to attempt to correct the problem. Had they accepted that there was a problem with the original cut/blow-dry or was it a gesture of good will on their part?


Irrespective of whether you didn't notice a problem at the time because you (or they) were in a rush, you don't seem to have become aware of any problem until several days later (or so the original post states). Wasn't it more immediately obvious? (Edit: cross-posted with "martinsurrey")


As this is meant to be a money saving site I would perhaps suggest finding a more local hairdresser rather than one 250 miles away charging £200 a go.

powerful_Rogue

JayWin wrote: »

Powerful_rogue I said this is what I was going to do in my opening post?

Explained in post 3

Go to another hairdressers and get the work corrected. Ask them to write down what was done incorrectly and the cost you incurred to rectify this. You will then need to send a Letter Before Action and possibly follow this up in the Small Claims Court.

JayWin_2

martinsurrey wrote: »

I've read the entire thread and this stuck with me

So it took a few days for the double refund issue to come to light and a few MORE days after that for you to notice it was all wrong?

So between getting it cut and 4+ days later, you didn't notice that it was bad enough to not want to pay for it?

If I was them and you took it to court I would use the fact that you agreed to pay 2 days after the cut (when the double refund first came up) as evidence that you're making up your complaints.

I understand it could be viewed like this, so I'm not going to argue that opinion with you.

I didn't like the colour as soon as it was done, but as I said, I was in a rush as was the hairdresser and who really says 'I hate the last 3 hours of work you've done'? But I was prepared to get over it which is when I agreed to pay the money.

One day I wore my hair straight (usually wavy) and could see front on that it was jutting out from the back. I checked out the reflection using a compact mirror to look in the back mirror and that's when I noticed it was wrong (it was cut all one level when it was meant to be much shorter at the back).

Again, I totally see why you would think this but as I've said, I have no reason to lie or cause a scene when I've been going here for four years and intended to continue.

I don't understand all these comments about why would they want me back... are customers not allowed to be unhappy about a service? I'm very confused.

Baring in mind that all emails my side have been polite and friendly and on more than one occasion I've pointed out that I think the world of the hairdresser, I'm just not happy with the cut.

What a judgmental bunch some of you are

McKneff

Read post 3

How many more times do people have to say it.

Manxman_in_exile

"I'd have to pay a local hairdresser to fix it"


But you've already spent £160 (or is it £80?) on two fruitless rail journeys to fix it!


Assuming you get your hair done 10 times a year you must be spending between £2400 and £2800 pa!

JayWin_2

Manxman_in_exile wrote: »

I'm confused as to why you didn't mention in your OP that you'd had two further visits (post #7) to the hairdresser to attempt to correct the problem. Had they accepted that there was a problem with the original cut/blow-dry or was it a gesture of good will on their part?

Not wanting to type too much? I didn't realise I'd be jumped on for not explaining the entire thing...

Actually, the first time it went wrong I was still charged for a blow dry but not for colour. Second time round they charged full whack for everything (including another blow dry) . Third time round, when I called to make an appointment I asked her to clarify what service I'd be getting as I wasn't happy with the colour the last two times, she booked me in and I paid full price.

So how am I the bad guy in this with everyone saying the salon wouldn't want me back?! What have I actually done wrong here?!

JayWin_2

McKneff wrote: »

Read post 3

How many more times do people have to say it.

Funnily enough I have read it. How many more times do people have to tell me to read it?

I'm being asked other questions McKneff, which I'm answering.