Does my hairdresser have the right to do this?!

powerful_Rogue

JayWin wrote: »

I'm the one who arranged to pay it back though..?

They would have eventually noticed the discrepancy and claimed it back anyway. They have 6 years to do this.

You're still getting the two issues mixed up here.

Regarding the payment, forget that now as thats been resolved and everyones in the situation they would have been in had it all gone through correctly.

The second issue follow the advice already given.

JayWin_2

neilmcl wrote: »

How is it in anyway "sneaky"?

They fully expected you to return it on your own volition, as you initially promised, but your subsequent actions left them no choice but to reverse the credit.

That doesn't mean it's not sneaky to not mention it in an email when we've spoken. Sure, from a technical or legal standpoint it's above board (as I've said). But from a luxury salon perspective and as a loyal customer of four years, it is incredibly sneaky to converse with me and make no reference to taking the money... and then just taking it.

powerful_Rogue

JayWin wrote: »

That doesn't mean it's not sneaky to not mention it in an email when we've spoken. Sure, from a technical or legal standpoint it's above board (as I've said). But from a luxury salon perspective and as a loyal customer of four years, it is incredibly sneaky to converse with me and make no reference to taking the money... and then just taking it.

Luxury salon or budget salon - irrelevant
Loyal customer of 4 years - at this point the relationship has broken down as you said you are refusing to pay the amount outstanding.

Crux of the matter is you said you wasn't going to pay, so they reversed part of the refund. Totally justifiable.

JayWin_2

powerful_Rogue wrote: »

Luxury salon or budget salon - irrelevant
Loyal customer of 4 years - at this point the relationship has broken down as you said you are refusing to pay the amount outstanding.

Crux of the matter is you said you wasn't going to pay, so they reversed part of the refund. Totally justifiable.

Luxury Salon and loyal customer SHOULD matter. You pay a premium to expect a certain level of customer service and after care.

I've given them three attempts to fix this, and paid three times. If you weren't happy with a builder or a coat you'd bought, you'd get a refund - so how is this any different?

powerful_Rogue

JayWin wrote: »

Luxury Salon and loyal customer SHOULD matter.

I've given them three attempts to fix this, and paid three times. If you weren't happy with a builder or a coat you'd bought, you'd get a refund - so how is this any different?

But you need to go through the correct channels, as already advised.

Telling porkies to the bank on the advice of a so called lawyer friend is not the way to do it and could easily backfire.

JayWin_2

powerful_Rogue wrote: »

But you need to go through the correct channels, as already advised.

Telling porkies to the bank on the advice of a so called lawyer friend is not the way to do it and could easily backfire.

I'm not entirely sure what advice I've been given, other than being told I'm a horrible customer and to give them the chance to rectify it.

Nobody has addressed the fact that this is the second time I've been back to allow them rectify it (paying for the service each time might I add), and each time it has cost me £80 in train tickets.

I've also not mentioned the actual credit reversal since it was clarified for me that this was above board.

neilmcl

JayWin wrote: »

I'm not entirely sure what advice I've been given, other than being told I'm a horrible customer and to give them the chance to rectify it.

Nobody has addressed the fact that this is the second time I've been back to allow them rectify it (paying for the service each time might I add), and each time it has cost me £80 in train tickets.

I've also not mentioned the actual credit reversal since it was clarified for me that this was above board.

I believe you were given advice in the second para of post #3.

JayWin_2

I appreciate that the law is the law regarding credit reversal etc, but honestly, besides powerful_rogue, the majority of replies are either nasty or neither use nor ornament.

We can go around in circles all day, but as I said, if you bought a coat and didn't like it you'd return it. How is this different?

I hope none of you work in customer services, Jesus.

neilmcl

JayWin wrote: »

We can go around in circles all day, but as I said, if you bought a coat and didn't like it you'd return it. How is this different?

Yes you could return it but you couldn't go and buy another coat from somewhere else then expect the original shop to pay for it.

powerful_Rogue

JayWin wrote: »

I appreciate that the law is the law regarding credit reversal etc, but honestly, besides powerful_rogue, the majority of replies are either nasty or neither use nor ornament.

We can go around in circles all day, but as I said, if you bought a coat and didn't like it you'd return it. How is this different?

I hope none of you work in customer services, Jesus.

If I bought a coat and didn't like it, my options would depend on how I purchased it.

Online - I would return the coat within 14 days for a full refund.

In-Store - I would be reliant on the stores return policy. As there is no legal option for a refund due to change of mind, it all depends on what each individual stores policy is.