Does my hairdresser have the right to do this?!

JayWin_2

Hi All,

I recently booked in to have my hair done for £200. I paid £100 deposit and on the day was charged another £200. I didn't realise until I'd entered my pin number so they refunded me £100 back.

A few days later I noticed they'd refunded me twice, and I'd agreed to pay it back the following weekend when I got chance. Between this agreement and the weekend I'd noticed that my hair cut and colour was all off, and replied saying I wouldn't be paying the £100 as I'd have to pay a local hairdresser to fix it (I currently travel to London to see my usual hairdresser). I sent photo's as evidence.

I received a fairly confrontational email from the salon manager, who in as many words said he'd spoken with the hairdresser and I hadn't asked for what I 'd said I did, plus a bunch of other stuff. He never, however, said that I would still have to pay the money or even mentioned it.

Today, they have taken the money out of my bank against my wishes! Where do I stand with this? It's not a debit, but a 'correction of visa credit. Also, it's not my main account so I'm actually £85 over drawn and probably incurring charges now.

I feel the fact he hadn't mentioned the money and then took it out is so sneaky and sly and I'm furious!


I'd like to point out that I've been seeing this hairdresser for about 4 years and have even introduced new business to them, so I'm not contesting to make a quick buck as before this, I'd obviously be going back. For a luxury salon this shouldn't happen?! You'd never get treated this way in say Harrods or Selfridges if you weren't happy with a purchase.

Also if you're wondering why I didn't notice at the time that I didn't like it, I told him I had to be out by 4pm for a dinner at 6pm, it was already 4.15pm and he'd told me he had a client waiting and asked if he could quickly dry my hair straight instead of wavy as he didn't have time (yes... for a £200 haircut!). So naturally I didn't have time to check over and really for that price and after such a long relationship I didn't really think I needed to.

Any advice? Thanks in advance!

neilmcl

Yes they are allowed to reverse the credit made in error.

The other issue is a completely separate matter.

powerful_Rogue

JayWin wrote: »

Hi All,

I recently booked in to have my hair done for £200. I paid £100 deposit and on the day was charged another £200. I didn't realise until I'd entered my pin number so they refunded me £100 back.

A few days later I noticed they'd refunded me twice, and I'd agreed to pay it back the following weekend when I got chance. Between this agreement and the weekend I'd noticed that my hair cut and colour was all off, and replied saying I wouldn't be paying the £100 as I'd have to pay a local hairdresser to fix it (I currently travel to London to see my usual hairdresser). I sent photo's as evidence.

I received a fairly confrontational email from the salon manager, who in as many words said he'd spoken with the hairdresser and I hadn't asked for what I 'd said I did, plus a bunch of other stuff. He never, however, said that I would still have to pay the money or even mentioned it.

Today, they have taken the money out of my bank against my wishes! Where do I stand with this? It's not a debit, but a 'correction of visa credit. Also, it's not my main account so I'm actually £85 over drawn and probably incurring charges now.

I feel the fact he hadn't mentioned the money and then took it out is so sneaky and sly and I'm furious!


I'd like to point out that I've been seeing this hairdresser for about 4 years and have even introduced new business to them, so I'm not contesting to make a quick buck as before this, I'd obviously be going back. For a luxury salon this shouldn't happen?! You'd never get treated this way in say Harrods or Selfridges if you weren't happy with a purchase.

Also if you're wondering why I didn't notice at the time that I didn't like it, I told him I had to be out by 4pm for a dinner at 6pm, it was already 4.15pm and he'd told me he had a client waiting and asked if he could quickly dry my hair straight instead of wavy as he didn't have time (yes... for a £200 haircut!). So naturally I didn't have time to check over and really for that price and after such a long relationship I didn't really think I needed to.

Any advice? Thanks in advance!

There are two issues here.
The hairdresser was absolutely in the right to issue a correction of Visa credit.

The second issue is of the service received. Go to another hairdressers and get the work corrected. Ask them to write down what was done incorrectly and the cost you incurred to rectify this. You will then need to send a Letter Before Action and possibly follow this up in the Small Claims Court.

meer53

I think you're being a bit cheeky really. If you weren't happy with your hair you should have given your hairdresser chance to sort it out for you, not just say you're keeping £100 so someone else can do it. If i was your hairdresser i'd be furious too. The hairdresser is within their rights to reclaim the £100 they refunded you by mistake, the fact that you're overdrawn is your issue, not theirs.

JayWin_2

I had a feeling the correction of credit was above board, but the fact that this only happened 1 week after I told them I was unhappy and 1 day after the salon manager spoke with me and did not mention the money is so sneaky.

My lawyer friend suggested I tell the bank I paid under duress and want a refund based on the fact I'm unhappy with services received?

brewthebear

crikey wouldnt want to be your hairdresser !!!!

JayWin_2

I'm 100% not being cheeky, so let me just explain this for you.

1. I had my initial appointment, which ran way over time, we had to keep the salon open later, the colour didn't take due to an oversight of his, I missed my train home and had to pay for another ticket, yet they still charged me for a blow dry even though I'd have to come back and do it all again.

2. I had to book more train tickets to attend my second, corrective appointmen twhich also ran over, the colour wasn't what I'd asked for again and the cut was off.

3. Third appointment, giving benefit of the doubt because I'm a loyal customer, is the most recent situation above.


So with that being said, A. why would I go back for them to sort it out when I've already done that twice and B. As mentioned I don't live in London, so for them to sort it out would require MORE train tickets to be purchased (at £80 a pop and they know this).


Edit - I'm a bit confused where comments such as 'wouldn't want to be your hairdresser' have come from?! I've been loyal to this salon for four years, and have introduced regular business to them. I travel 250 miles to come to this salon and have never complained in 4 years. This time around, I've had three appointments all for the same thing and none have worked out well. What part of this makes me a nightmare customer?!

powerful_Rogue

JayWin wrote: »

I had a feeling the correction of credit was above board, but the fact that this only happened 1 week after I told them I was unhappy and 1 day after the salon manager spoke with me and did not mention the money is so sneaky.

My lawyer friend suggested I tell the bank I paid under duress and want a refund based on the fact I'm unhappy with services received?

Id do exactly the same if I was the salon owner.

A few days later I noticed they'd refunded me twice, and I'd agreed to pay it back the following weekend when I got chance. Between this agreement and the weekend I'd noticed that my hair cut and colour was all off, and replied saying I wouldn't be paying the £100

So they made a mistake with the refund, and rather then claiming it back straight away the decided to give you extra time to pay it. Sounds very fair of them.

You then phoned up complaining and said you would'nt be paying the £100. Any goodwill on the part of the salon would then go out the window and they carried out a correction of visa to ensure they would get their money owed.

powerful_Rogue

JayWin wrote: »

My lawyer friend suggested I tell the bank I paid under duress and want a refund based on the fact I'm unhappy with services received?

Your lawyer friend should be struck off if he's giving advice like that out.

JayWin_2

I'm the one who arranged to pay it back though..?

neilmcl

JayWin wrote: »

I had a feeling the correction of credit was above board, but the fact that this only happened 1 week after I told them I was unhappy and 1 day after the salon manager spoke with me and did not mention the money is so sneaky.

My lawyer friend suggested I tell the bank I paid under duress and want a refund based on the fact I'm unhappy with services received?

How is it in anyway "sneaky"?

They fully expected you to return it on your own volition, as you initially promised, but your subsequent actions left them no choice but to reverse the credit.