Sky TV retention deals ( post your haggling successes )

Max68

Mister_Saxon said:

SamDude said:

I let Sky TV cancel and called the Winback team.
I thought I had agreed to a reasonable offer, but on checking the order confirmation email (whilst on the call) I saw that the advisor had removed HD and UHD to bring the cost down.

What I thought was agreed for £61 was:
Signature
Ultimate
Netflix premium
Sports (+HD)
Multiscreen
HD (not actually included)
UHD (not actually included)

I immediately questioned this but the advise couldn't change it as the order had been placed.

I was transferred to cancellations/retentions who also couldn't resolve it -  they offered to add UHD/HD for £15 but I did not agree to it, so they have escalated it for someone to listed to the call.

My position with them was either honour the agreed service and price, or cancel it immediately.

Has anyone had experience of being 'missold' an offer?

Yeah exact same thing happened to me, offer was at the price I wanted to pay but they removed HD. I called/chatted and made a complaint. The user listened back to the call and then said I wasn't told the HD had been removed so gave me HD for the 24 months of my contract for free. You need to do that. 

Yep similar.  I had agreed £62.50 for pretty much everything as before.  Considering I was paying £65 and contract ended in December I just went for it as it was a pretty reasonable offer three months before my contract was due to end.  Yep with price rises before the two year term is up I could be paying £70 but better than £140 I thought!!  A day after the contract was agreed I noticed it was up to £66.50.  They hadn't activated the offer for Sky Sports HD, which was £2, they were charging me £6.  Another live chat followed and to be fair he adjusted it and it's been £62.50 since.  It always seems to be an HD issue. 

I think a previous contract had the same "computer" problem.  The fella added 6 months worth of credit to my account because he couldn't adjust the amount and told me to contact them again in 6 months to add more credit for HD.  Of course after 6 months the new advisor had no record of me being told that, thankfully I kept a copy of the chat.  That's why I never call as with live chat there is always a way to save the conversation, hence in writing.  Eventually it was solved but I think every contract I have taken out over the last few years has ended up with a billing issue, usually with HD, always solved in the end.  Bizarrely one bit of luck I did get with my new contract was that an admin fee wasn't even mentioned, so no need to haggle that for a change!

Always have a moan if you aren't happy.  I was going to take off TNT Sports when my BT contract ran out but kind of got persuaded by EE when I moved over to take a deal on it.  Of course my team is nowhere near Europe these days so no use at all for TNT Sports.  I was tryiing to find out how much it would cost to remove it in contract but it was a nightmare trying to contact them.  Eventually I put in a complaint.  Cut a long story short as an offer to resolve the complaint they agreed to waive the exit costs to take off TNT which saved me a few quid both in monthly fees and exit costs.  People call me Victor Meldrew but I always say don't moan in silence.  If you aren't happy then complain and once in a while you will receive a pretty good outcome.