Sky TV retention deals ( post your haggling successes )

MouldyOldDough

miller said:

Not surprised, but the admin fee of £10 which was going to be waived has actually been paid. Complaint submitted via their webform (obviously can't trust what they say on the phone and don't want to waste any more time).

Did you record the call ?

miller

MouldyOldDough said:

miller said:

Not surprised, but the admin fee of £10 which was going to be waived has actually been paid. Complaint submitted via their webform (obviously can't trust what they say on the phone and don't want to waste any more time).

Did you record the call ?

Yes, I was going to save that for the Ombudsman if needed. Sky claim to have added a credit on my next bill though (I've not checked yet), so hopefully wont need to go that far.

brewerdave

Re my recontract with Sky two weeks into cancellation period for Signature, Sports &HD/UHD - Future bills for December was showing ~ £75 - seemed approx. right when compared with what I was paying against a short period out of contract !
HOWEVER, just looked at next bill today for payment due on 14th Dec. - and it's now runs to 30 lines of debits and credits ! but the bottom line is ~ £36 - can't make any sense of it at all - I await the amount taken with interest!

Ctfcfan25

I re contracted with Sky after letting it cancel completely. Called winback team two days later.

It’s fair to say I had to make a number of follow up calls and be passed around several people , my called had to be listened to, but 3 weeks later bills finally are accurate ! This is a sky q deal. It was painful, but

i was able to get:-

Signature £19.50
ultimate tv pack £4.50
Sky Sports Complete £8
Sky Cinema £10
Sky Sports HD £2
Sky HD £0

Total £44 per month

during the cancellation period the best I was offered was £58 for the above