Sky TV retention deals ( post your haggling successes )

Mister_Saxon

newdriver101 said:

Mister_Saxon said:

Mister_Saxon said:

Mister_Saxon said:

Hi, so I have given notice to terminate my Sky Q package after 10 years. It’s set to cancel on 4th September.

My current package is:

·         Sky Signature

·         Sky Sports

·         Sky Cinema

·         HD/UHD

·         Multiscreen

Price set to increase to £107.50! Hence the cancellation. Ideally, I would like to keep the same package and my Netflix deal has now ended so would like to add standard or premium to my deal as I have read about peoples successes adding these to their packages. Do you think I could get a better deal than the £59 they are offering with Netflix (with ads)? I was going to give them an opportunity to keep me as customer in my last week of cancellation, but I have read letting it cancel for the day is the best way to get a better deal. Any help would be appreciated.

After a 2 phone calls with Sky (overseas call centre) I have managed to get the below deal:

·         Sky Signature £24

·         Sky Sports £6

·         Sky Cinema £7

·         HD/UHD £2

·         Multiscreen £6

·         Netflix with ads free for 4 months then £4.50

Persistence was the key factor, I must of been on the phone for over 40 minutes across the 2 calls, they constantly kept saying higher prices were the best deal, offering Sky stream which I flat rejected. When I spoke to the first person they said they were having technical issues, so someone else would phone me back. The second person just offered me the £45 I was asking for. Very happy with that deal and it proves it is still possible with a bit of will power, and determination. 

Just for future reference, my account was in a 'Pre-active status' and it took nearly a month to get my package etc confirmed, this meant I had no access to Sky Go, Paramount+, Netflix etc. I had to get Sky Q technical to sort it which in turn meant I missed out on a month of Netflix (Couldn't get this month back apparently) and I didn't realise Sky HD was not activated. After I initiated Sky chat I managed to get Sky HD applied to my account for no cost for the length of my contract - which I thought was good of them. 

MisterSaxon: Did you let your contract cancel completely for a day?  I have let mine cancel as of today.  I plan to call tomorrow to see if I can get a decent offer... (or at least better than I was offered pre-cancellation)

Yeah I did, took a while to get the package (kind of) I wanted but being persistent was key, I kept pushing for £45, and eventually I got it. You 'should' get the best offer you've had yet. Let us know how you get on.

brewerdave

I've now had the email "New offers in your account" for when my current deal ends in early Dec. The offers are for 12 months ,no contract , £20 pm discount from "list" prices ,but £10 pm more than current deal.
Email goes on to say "Relax, nothing for you to do -offers added automatically" - No ,don't think so Sky - cancellation phone call coming early November

superbigal

I am approaching the annual dance.  Current discounts for TV total £49.50.  They emailed me with out of contract rolling discounts which total £43.50 for at least another year by the looks of things.   What this certainly does is give a much firmer negotiating point. 
Current month and Future non contract month below. 

Oct 2025

TV

Detail

Amount

---

Sky Signature

£37.35£18.35

£37.35 discounted to £18.35

Sky Signature Discounted:-£14.00

•  Offer end date: 18th December 2025

In-Contract discount:-£5.00

•  Offer end date: 7th January 2027

---

Sky Sports Complete including Sky Sports+

£34.00£26.00

£34.00 discounted to £26.00

Sky Sports Subscription Discounted:-£8.00

•  Offer end date: 17th December 2025

---

Sky Cinema

£13.00£9.00

£13.00 discounted to £9.00

Sky Cinema Subscription Discounted:-£4.00

•  Offer end date: 17th December 2025

---

Sky Sports HD

£6.00£2.00

£6.00 discounted to £2.00

Sky Sports HD Subscription Discounted:-£4.00

•  Offer end date: 2nd April 2106

---

Sky HD

£9.00£4.00

£9.00 discounted to £4.00

HD Subscription Discounted:-£5.00

•  Offer end date: 17th December 2025

---

Multiscreen

£15.00£7.50

£15.00 discounted to £7.50

Sky Multiscreen Subscription Discounted:-£2.50

•  Offer end date: 18th April 2026

Multiscreen Subscription Discounted:-£5.00

•  Offer end date: 17th December 2025

---

Ultra HD

£4.00£2.00

£4.00 discounted to £2.00

Ultra HD Subscription Discounted:-£2.00

•  Offer end date: 17th December 2025

7th Jan 2026

TV

Detail

Amount

---

Sky Signature

£37.35£20.35

£37.35 discounted to £20.35

In-Contract discount:-£5.00

•  Offer end date: 7th January 2027

Core Sky TV Subscription Discounted:-£12.00

•  Offer end date: 18th December 2026

---

Sky Sports Complete including Sky Sports+

£34.00£27.00

£34.00 discounted to £27.00

Sky Sports Subscription Discounted:-£7.00

•  Offer end date: 17th December 2026

---

Sky Cinema

£13.00£10.00

£13.00 discounted to £10.00

Sky Cinema Subscription Discounted:-£3.00

•  Offer end date: 17th December 2026

---

Sky Sports HD

£6.00£2.00

£6.00 discounted to £2.00

Sky Sports HD Subscription Discounted:-£4.00

•  Offer end date: 2nd April 2106

---

Sky HD

£9.00£5.00

£9.00 discounted to £5.00

Sky HD Subscription Discounted:-£4.00

•  Offer end date: 17th December 2026

---

Multiscreen

£15.00£8.50

£15.00 discounted to £8.50

Sky Multiscreen Subscription Discounted:-£2.50

•  Offer end date: 18th April 2026

Sky Multiscreen Subscription Discounted:-£4.00

•  Offer end date: 17th December 2026

---

Ultra HD

£4.00£2.00

£4.00 discounted to £2.00

Ultra HD Subscription Discounted:-£2.00

•  Offer end date: 17th December 2026

ijbleeds

I still have Sky+HD - don't really want to switch to Q or Stream as internet at house is terrible... Paying £45 for Sky Sports and Signature - they now want £85 from next month. If i let cancel - can they switch Sky+HD back on... I had multiscreen with them but when they switched off 18 months ago (I cancelled then) - they couldn't switch that back on... Anyone know what will happen if I cancel?

Boohoo

ijbleeds said:

I still have Sky+HD - don't really want to switch to Q or Stream as internet at house is terrible... Paying £45 for Sky Sports and Signature - they now want £85 from next month. If i let cancel - can they switch Sky+HD back on... I had multiscreen with them but when they switched off 18 months ago (I cancelled then) - they couldn't switch that back on... Anyone know what will happen if I cancel?

Sky are trying to get rid of+ so you may get a deal for Q .

As for cancelling and then switching back on Sky may say it's not possible so you have to have Q or Stream but that's a gamble you have to take.

If switch on is possible all your recordings should be there but going to Q or Stream recordings will be lost.

As for poor internet is it to the house phone socket or WiFi?

Mister_Saxon

ijbleeds said:

I still have Sky+HD - don't really want to switch to Q or Stream as internet at house is terrible... Paying £45 for Sky Sports and Signature - they now want £85 from next month. If i let cancel - can they switch Sky+HD back on... I had multiscreen with them but when they switched off 18 months ago (I cancelled then) - they couldn't switch that back on... Anyone know what will happen if I cancel?

Sky Q doesn't rely heavily on good internet, whereas Stream does. 

PinkKatniss

So, my contract on Sky TV ended and when I called up, they refused to haggle, so I cancelled (I have until beginning of November when it gets switched off).

I don't have a massive subscription compared to some:

• Sky Ultimate TV 
• Netflix (upgraded to no ads)
• Sky Cinema
• Ad Skipping

Costs:

• My contract by the end was £47
• They want to put it up to £54.89
• New customers can get it for £42
• Equivalent with NowTV and Netflix direct is £30.97 (covers the channels I watch most plus Cinema)

Also worth a mention: I have Sky Glass (I got this as I needed a TV at the time, and this worked out the best way for me with finance etc), so I wonder if they think I'm less likely to pull the plug. I am definitely going to do so if I don't get a decent offer (closer to £40, if not less), but would prefer to stay with Sky as the TV is designed for it, and it's a smoother UI.

>> At what point did others start getting 'please stay' offers?

Boohoo

PinkKatniss said:

So, my contract on Sky TV ended and when I called up, they refused to haggle, so I cancelled (I have until beginning of November when it gets switched off).

I don't have a massive subscription compared to some:

• Sky Ultimate TV 
• Netflix (upgraded to no ads)
• Sky Cinema
• Ad Skipping

Costs:

• My contract by the end was £47
• They want to put it up to £54.89
• New customers can get it for £42
• Equivalent with NowTV and Netflix direct is £30.97 (covers the channels I watch most plus Cinema)

Also worth a mention: I have Sky Glass (I got this as I needed a TV at the time, and this worked out the best way for me with finance etc), so I wonder if they think I'm less likely to pull the plug. I am definitely going to do so if I don't get a decent offer (closer to £40, if not less), but would prefer to stay with Sky as the TV is designed for it, and it's a smoother UI.

>> At what point did others start getting 'please stay' offers?

One reason why I would never get Sky glass is what is the TV like when you don't have Sky TV services?

Buy a new TV and then get Q or Stream is what I would have done 

Not much options really as they know you have Glass and think it's stupid to get Stream as Glass does it all .

Just let it go off and wait for any deals but this year Sky seems to be giving out high price per month deals compared to the few years.

PinkKatniss

Boohoo said:

PinkKatniss said:

So, my contract on Sky TV ended and when I called up, they refused to haggle, so I cancelled (I have until beginning of November when it gets switched off).

I don't have a massive subscription compared to some:

• Sky Ultimate TV 
• Netflix (upgraded to no ads)
• Sky Cinema
• Ad Skipping

Costs:

• My contract by the end was £47
• They want to put it up to £54.89
• New customers can get it for £42
• Equivalent with NowTV and Netflix direct is £30.97 (covers the channels I watch most plus Cinema)

Also worth a mention: I have Sky Glass (I got this as I needed a TV at the time, and this worked out the best way for me with finance etc), so I wonder if they think I'm less likely to pull the plug. I am definitely going to do so if I don't get a decent offer (closer to £40, if not less), but would prefer to stay with Sky as the TV is designed for it, and it's a smoother UI.

>> At what point did others start getting 'please stay' offers?

One reason why I would never get Sky glass is what is the TV like when you don't have Sky TV services?

Buy a new TV and then get Q or Stream is what I would have done 

Not much options really as they know you have Glass and think it's stupid to get Stream as Glass does it all .

Just let it go off and wait for any deals but this year Sky seems to be giving out high deals compared to the few years.

There was a bloody good deal at the time with Glass, and I did check that if I ever cancelled the TV was still fine. I was moving across country and upheaving my whole life with a lot of upfront costs. This was a no interest finance (plus the deal on the package at the time), and it worked out best for me with my circumstances at the time. 

I've not lost anything, I can still use the TV, I'd just prefer to stick with Sky if they can give a better deal. Otherwise I will use NowTV instead.

JSmithy45AD

PinkKatniss said:

Boohoo said:

PinkKatniss said:

So, my contract on Sky TV ended and when I called up, they refused to haggle, so I cancelled (I have until beginning of November when it gets switched off).

I don't have a massive subscription compared to some:

• Sky Ultimate TV 
• Netflix (upgraded to no ads)
• Sky Cinema
• Ad Skipping

Costs:

• My contract by the end was £47
• They want to put it up to £54.89
• New customers can get it for £42
• Equivalent with NowTV and Netflix direct is £30.97 (covers the channels I watch most plus Cinema)

Also worth a mention: I have Sky Glass (I got this as I needed a TV at the time, and this worked out the best way for me with finance etc), so I wonder if they think I'm less likely to pull the plug. I am definitely going to do so if I don't get a decent offer (closer to £40, if not less), but would prefer to stay with Sky as the TV is designed for it, and it's a smoother UI.

>> At what point did others start getting 'please stay' offers?

One reason why I would never get Sky glass is what is the TV like when you don't have Sky TV services?

Buy a new TV and then get Q or Stream is what I would have done 

Not much options really as they know you have Glass and think it's stupid to get Stream as Glass does it all .

Just let it go off and wait for any deals but this year Sky seems to be giving out high deals compared to the few years.

There was a bloody good deal at the time with Glass, and I did check that if I ever cancelled the TV was still fine. I was moving across country and upheaving my whole life with a lot of upfront costs. This was a no interest finance (plus the deal on the package at the time), and it worked out best for me with my circumstances at the time. 

I've not lost anything, I can still use the TV, I'd just prefer to stick with Sky if they can give a better deal. Otherwise I will use NowTV instead.

Without a subscription the 1st gen Glass (no idea on the new one) is just a dumb TV with an average screen with decent sound. Stick a Firestick or AppleTV box in it if Sky want to play hardball. I presume there's no offers in your account.