Sky TV retention deals ( post your haggling successes )

Boohoo

missfunkymonkey said:

I presume any recordings from Sky Q disappear as soon as the switch off happens even if you're able to agree a new deal soon after? 

They never used to if you take out a new deal after switch off. As long as you stay on Q and not go to Stream.

Unless things have changed in 20 month's when I last took out new deal after letting Sky Q switch off.

JSmithy45AD

missfunkymonkey said:

I presume any recordings from Sky Q disappear as soon as the switch off happens even if you're able to agree a new deal soon after? 

No, they'll still be there but you need entitlement to actually view them. Sky won't/can't remotely delete recordings.

JSmithy45AD

P38auto said:

Best/Latest offer (Renewal was £135 including Fibre 100)

Sky Q Signature / Sky Sports/ Sky HD/ SKY UHD, Multiroom, Sky Cinema, Netlfix basic with ads, and 500 Broadband for £103

7 days before the contract ends - The advisor advises letting it cancel and calling back for Stream, as some good conversion deals are in the pipeline.

There are much better deals available all of the time on Stream compared to Q, just be very sure that Stream is for you (try the Sky forums, there's sticky threads that explain the differences). It can be very difficult to switch back if it doesn't work out and you'll still have to try and get a better deal. That £135 figure is (in MHO) atrocious.

Grav15

Anyone got example good deals on stream lately ?

southlad

Grav15 said:

Anyone got example good deals on stream lately ?

I got…

Sky Ultimate TV £19
Netflix Standard £6
Sky Cinema £8

Plus £30 bill credit. 

I get the two free Vue cinema tickets per month which saves me around £22. Plus Netflix standard would usually cost £12.99 if paying direct to Netflix. 

So having Sky pays for itself at the moment. 

jweb2k

Any great trick in getting essentials with multi room at £15 or lower? Paying £25 for signature, £12 for multi room and out of contract this month.

Would happily renew signature, multi, HD, sports and Netflix at £50 but not being offered anything like that on any retention calls. 

P38auto

jweb2k said:

Any great trick in getting essentials with multi room at £15 or lower? Paying £25 for signature, £12 for multi room and out of contract this month.

Would happily renew signature, multi, HD, sports and Netflix at £50 but not being offered anything like that on any retention calls. 

I was offered Multi and Essentials for £20 or £40 with signature

mits999

Sky Q

You need to serve 30 days notice to cancel then after tv has gone completely off for 1 day call up rejoin team barter down price to signature £15 to £20 kids £4 HD Free, sky sports £6  sky sports hd free, sky cinema £5 tnt sports £20 ultra hd £2 multi screen £5 neltflix premium £11

If you only want sky Q free-view with recording they can do essential for £7 a month

Sky have 5 lines of defence

First line .- very expensive prices + very expense fee (India based)

Second line - retentions approx 10% off + expense fee (India based)

Third line - before notice gets put in approx 15% discount + cheaper fee (Cardiff/Glasgow/India)

Forth line - in 30 day notice period pending cancel team approx 30% discount + cheaper fee (Glasgow based)

Fifth line- when tv is fully off speaking to rejoin team to get above offers + no fee (India based who have the most power + you need to barter hard to get top prices + get right person)

Mister_Saxon

Mister_Saxon said:

Mister_Saxon said:

Hi, so I have given notice to terminate my Sky Q package after 10 years. It’s set to cancel on 4th September.

My current package is:

·         Sky Signature

·         Sky Sports

·         Sky Cinema

·         HD/UHD

·         Multiscreen

Price set to increase to £107.50! Hence the cancellation. Ideally, I would like to keep the same package and my Netflix deal has now ended so would like to add standard or premium to my deal as I have read about peoples successes adding these to their packages. Do you think I could get a better deal than the £59 they are offering with Netflix (with ads)? I was going to give them an opportunity to keep me as customer in my last week of cancellation, but I have read letting it cancel for the day is the best way to get a better deal. Any help would be appreciated.

After a 2 phone calls with Sky (overseas call centre) I have managed to get the below deal:

·         Sky Signature £24

·         Sky Sports £6

·         Sky Cinema £7

·         HD/UHD £2

·         Multiscreen £6

·         Netflix with ads free for 4 months then £4.50

Persistence was the key factor, I must of been on the phone for over 40 minutes across the 2 calls, they constantly kept saying higher prices were the best deal, offering Sky stream which I flat rejected. When I spoke to the first person they said they were having technical issues, so someone else would phone me back. The second person just offered me the £45 I was asking for. Very happy with that deal and it proves it is still possible with a bit of will power, and determination. 

Just for future reference, my account was in a 'Pre-active status' and it took nearly a month to get my package etc confirmed, this meant I had no access to Sky Go, Paramount+, Netflix etc. I had to get Sky Q technical to sort it which in turn meant I missed out on a month of Netflix (Couldn't get this month back apparently) and I didn't realise Sky HD was not activated. After I initiated Sky chat I managed to get Sky HD applied to my account for no cost for the length of my contract - which I thought was good of them. 

newdriver101

Mister_Saxon said:

Mister_Saxon said:

Mister_Saxon said:

Hi, so I have given notice to terminate my Sky Q package after 10 years. It’s set to cancel on 4th September.

My current package is:

·         Sky Signature

·         Sky Sports

·         Sky Cinema

·         HD/UHD

·         Multiscreen

Price set to increase to £107.50! Hence the cancellation. Ideally, I would like to keep the same package and my Netflix deal has now ended so would like to add standard or premium to my deal as I have read about peoples successes adding these to their packages. Do you think I could get a better deal than the £59 they are offering with Netflix (with ads)? I was going to give them an opportunity to keep me as customer in my last week of cancellation, but I have read letting it cancel for the day is the best way to get a better deal. Any help would be appreciated.

After a 2 phone calls with Sky (overseas call centre) I have managed to get the below deal:

·         Sky Signature £24

·         Sky Sports £6

·         Sky Cinema £7

·         HD/UHD £2

·         Multiscreen £6

·         Netflix with ads free for 4 months then £4.50

Persistence was the key factor, I must of been on the phone for over 40 minutes across the 2 calls, they constantly kept saying higher prices were the best deal, offering Sky stream which I flat rejected. When I spoke to the first person they said they were having technical issues, so someone else would phone me back. The second person just offered me the £45 I was asking for. Very happy with that deal and it proves it is still possible with a bit of will power, and determination. 

Just for future reference, my account was in a 'Pre-active status' and it took nearly a month to get my package etc confirmed, this meant I had no access to Sky Go, Paramount+, Netflix etc. I had to get Sky Q technical to sort it which in turn meant I missed out on a month of Netflix (Couldn't get this month back apparently) and I didn't realise Sky HD was not activated. After I initiated Sky chat I managed to get Sky HD applied to my account for no cost for the length of my contract - which I thought was good of them. 

MisterSaxon: Did you let your contract cancel completely for a day?  I have let mine cancel as of today.  I plan to call tomorrow to see if I can get a decent offer... (or at least better than I was offered pre-cancellation)