Sky TV retention deals ( post your haggling successes )

brewerdave

Max68 said:

Anyone ever got a new contract at say £55, then found out on here someone has got the same deal for £45, so you go back to Sky and they honour the cheaper price found of £45?  Or do they cover themselves by saying deals change on a daily basis?

In my experience - customer service agents deny that other customers have got a better deal than I am being offered - EVEN when I said I could send them the proof !!

Easylinkselecta

brewerdave said:

Max68 said:

Anyone ever got a new contract at say £55, then found out on here someone has got the same deal for £45, so you go back to Sky and they honour the cheaper price found of £45?  Or do they cover themselves by saying deals change on a daily basis?

In my experience - customer service agents deny that other customers have got a better deal than I am being offered - EVEN when I said I could send them the proof !!

Correct. They are trained to deny all knowledge and lie.

Gold123

Is there anyway/hack to get through to the Glasgow winback team to discuss coming back to Sky without having to deal with the dept based abroad. My Sky finishes today and the offers been given so far are laughable, close to £30 for signature and hd, none of my negotiating tactics this time appear to working with Indian chat dept. Will call tomorrow when it goes off.

jaxkesa

Gold123 said:

Is there anyway/hack to get through to the Glasgow winback team to discuss coming back to Sky without having to deal with the dept based abroad. My Sky finishes today and the offers been given so far are laughable, close to £30 for signature and hd, none of my negotiating tactics this time appear to working with Indian chat dept. Will call tomorrow when it goes off.

There's some phone numbers a few pages back but not sure if they go to the Glasgow centre or India. I read somewhere they moved the winback team to India this month.

Mine's gone off today, waiting to see if I get any more letters or a call.

Gold123

They are impossible to negotiate with outside of a couple of pound down on there initial offer, totally unreasonable, never had this before, been negotiating for years. Doesn’t bother me personally to let it go as have plenty of other ways to watch tv but others in household would not be happy with a diffferent box. So need to get a deal.