Sky TV retention deals ( post your haggling successes )

MouldyOldDough

MarzipanCrumble said:

GrubbyGirl_2 said:

I don't think they are offering deals to Sky Q customers because they want them gone.  If you look on the sky site you'll struggle to get sky Q as a new customer they are pushing sky stream

I think you are correct.  But they don't make the Sky Streaming alternative attractive - £5 less than offer with Q Box.  

So I had Signature, Movies, HD and Netflix - offer = £47 = £564 pa + inflationary rise in April,
 24 month contract.  Did what I have outlined below and said 'no'.

Disney+ costs £90 p.a. approx
Netflix    costs £132 p.a.  "
Amazon Prime £95 p.a.  "
AppleTV           £107 p.a.  "

Sum = £424
Caveat not factored in price rises and looked at annual payments other than netflix

With Sky if you do not have Sports you are paying over the odds for a really good intuitive interface.  For families this is probably worth the price.

Why should Stream be much less than Q ?

The costs to Sky would be the same (once the customer has the box) - the satellite signal would cost Sky the same (fractions of a penny per day/week whatever) 

Rysmee

Rysmee said:

Wow - You guys all have it lucky!
My contract has just come up for renewal - and of course I forgot, so my latest bill has gone full whack - £168.50!! 
With offers we were on about £113 per month - which is still ridiculous. That does include pretty much every package with multiroom and ultra HD, plus broadband. 

It really annoys me that A, Sky don't send out a kind email reminder that next month your offers are ending, and B, that they treat NEW customers better than loyal, long lasting customers. Its crazy that to reward us for being with them for so long, we actually get fleeced out of so much more money!

Anyway, tomorrow is the call to customer services and a bit of a moan and rant - I will report back any savings (if any!!)
Ryan. 

Ok, so here goes :
- Sky Signature - £22.50
- Ultimate inc Netflix no ads £11.50
- Complete Sky Sports £22
- Sky Cinema £10
- Sports HD £2
- HD £5
- Multiroom £13
- Broadband £40

Total of £126 per month 

Rysmee

MeteredOut said:

Rysmee said:

Wow - You guys all have it lucky!
My contract has just come up for renewal - and of course I forgot, so my latest bill has gone full whack - £168.50!! 
With offers we were on about £113 per month - which is still ridiculous. That does include pretty much every package with multiroom and ultra HD, plus broadband. 

It really annoys me that A, Sky don't send out a kind email reminder that next month your offers are ending, and B, that they treat NEW customers better than loyal, long lasting customers. Its crazy that to reward us for being with them for so long, we actually get fleeced out of so much more money!

Anyway, tomorrow is the call to customer services and a bit of a moan and rant - I will report back any savings (if any!!)
Ryan. 

I suspect Sky don't regard those of us who look to reduce the renewal price as loyal. I'd suggest it is disingenuous to claim so too.

I guess I just feel let down by them really. 
I've been with Vodafone for my mobile for probably 20 + years now, and every year they send me a reminder to say that my contract is ending and how I can SAVE MONEY upon renewal! 
Thats what we need!  

harj1185

Just got offered the following:

• Signature - £19.50
• Netflix - £11.50
• Sky Sports - £10
• Cinema - £6
• HD - £4
• UHD - £1
• Multiroom - £10

So in total £62, but a 24m contract and admin fee of £20 which wouldn't be waved.

That's decent, but I don't like the 24m contract so 2 price increases (which they also stated is based on the original not-discounted price).

Mine is scheduled to go off in a couple of weeks, is this the best it will get?

deanos

Ok so i cancelled a couple of weeks back, got a text today and asked to contact them, went onto live chat i was paying £46.50 as my previous deal, ended last month which was for SkyQ Signature   , HD and Multiroom, i accepted the offer below , the admin fee was £20 but reduced to £10 , i chipped away at there best offer of £37.50 to £33.50 a month which i’m happy with

Signature is normally £36.50, but you'll pay £19.50(with an 24-month contract) This offer is for 24-months.
Sky (Q) Multiscreen is normally £15, but you'll pay £10(with an 24-month contract) This offer is for 24-months.
Sky HD is normally £9, but you'll pay £4. This offer is for 24-months.
Sky Ultimate TV Netflix Standard with Ads is for £4.50 (2 Screens) but you'll pay £0. This offer is for 4-months.
Discovery+ at no extra charge to Sky TV Subscribers across Sky Q, Saving £6.99 a month.

It brings your total to £33.50 a month. Goes back to the standard cost after 24 months contract total package price is £65(without offers). Your offers will start today. A one-off admin fee of £10 will be added to your next bill.

Ranger4356

Have another week or so left before the end of my contract on TV and Broadband with Sky
The broadband is Sky Broadband superfast inc pay as you talk on a Landline
The TV is Sky Signature  with Multi room,  no Cinema, no Sport 
 BT finally got around to installing Full Fibre in my area this year so I would want to upgrade to take advantage of faster speed.
The cost had crept up over 18 months from 51 to 59 quid 

When I called to cancel I was offered same TV with their 900 Full Fibre package for £64.50 with the landline.

I declined this offer, then got an email and text saying Sky had an exclusive offer for me !!. When I called back, was told the offer was for what I already had no upgrade on the broadband for £55.50.  The caller did not want to negotiate and simply stated they were "the last chance saloon" ??

Am I being a little unrealistic to try and push for a price under or around £50 ? as in 3 or 4 months, Sky will charge another £5 
I have never waited until the end of the contract, but I had some joy with my mobile in the summer.
Fingers crossed 

mits999

Ranger4356 said:

Have another week or so left before the end of my contract on TV and Broadband with Sky
The broadband is Sky Broadband superfast inc pay as you talk on a Landline
The TV is Sky Signature  with Multi room,  no Cinema, no Sport 
 BT finally got around to installing Full Fibre in my area this year so I would want to upgrade to take advantage of faster speed.
The cost had crept up over 18 months from 51 to 59 quid 

When I called to cancel I was offered same TV with their 900 Full Fibre package for £64.50 with the landline.

I declined this offer, then got an email and text saying Sky had an exclusive offer for me !!. When I called back, was told the offer was for what I already had no upgrade on the broadband for £55.50.  The caller did not want to negotiate and simply stated they were "the last chance saloon" ??

Am I being a little unrealistic to try and push for a price under or around £50 ? as in 3 or 4 months, Sky will charge another £5 
I have never waited until the end of the contract, but I had some joy with my mobile in the summer.
Fingers crossed 

I would suggest moving your broadband to Vodafone they will appreciate your business 

prowla

MouldyOldDough said:

MarzipanCrumble said:

GrubbyGirl_2 said:

I don't think they are offering deals to Sky Q customers because they want them gone.  If you look on the sky site you'll struggle to get sky Q as a new customer they are pushing sky stream

I think you are correct.  But they don't make the Sky Streaming alternative attractive - £5 less than offer with Q Box.  

So I had Signature, Movies, HD and Netflix - offer = £47 = £564 pa + inflationary rise in April,
 24 month contract.  Did what I have outlined below and said 'no'.

Disney+ costs £90 p.a. approx
Netflix    costs £132 p.a.  "
Amazon Prime £95 p.a.  "
AppleTV           £107 p.a.  "

Sum = £424
Caveat not factored in price rises and looked at annual payments other than netflix

With Sky if you do not have Sports you are paying over the odds for a really good intuitive interface.  For families this is probably worth the price.

Why should Stream be much less than Q ?

The costs to Sky would be the same (once the customer has the box) - the satellite signal would cost Sky the same (fractions of a penny per day/week whatever) 

Well, a Q box has internal storage (eg. a 2TB hard disk), so it costs more; the HDD is the least reliable part of a computer, so there's a maintenance/support cost too. It's also got to have the satellite signal decoder circuitry as well as the internet-based services.

Me, I wouldn't have an internet-only service, so Stream is an irrelevance anyway.

littlemissbossy

harj1185 said:

Just got offered the following:

• Signature - £19.50
• Netflix - £11.50
• Sky Sports - £10
• Cinema - £6
• HD - £4
• UHD - £1
• Multiroom - £10

So in total £62, but a 24m contract and admin fee of £20 which wouldn't be waved.

That's decent, but I don't like the 24m contract so 2 price increases (which they also stated is based on the original not-discounted price).

Mine is scheduled to go off in a couple of weeks, is this the best it will get?

I think this is a decent price. I am in the last week of my cancellation period and was offered £54.50 for Sky+ Signature, Sports, HD and multi room. No admin fee. 

rexel

I cancel on 14 nov  best deal I could get was sky signature £21.50 sky cinema £7 sky sports £19 hd £4 total of £51.50 just got text to ring 03337594840 will this be a better offer the one that was made was for 24 months