Sky TV retention deals ( post your haggling successes )

alltalknoaction

n1guy said:

alltalknoaction said:

My contract was due to end in early February 2025, but Sky emailed me last week informing me of price rises for 3 elements of my deal. Therefore, this triggered the negotiating window.

I was tipped off that the best deals are offered if you use Sky Direct, and have a message based conversation with them, rather than ringing and speaking to them.

This proved to be correct as the price I have accepted via Sky Direct was much better than the one I was offered a few days previously by ringing them.

I was paying £94 per month but am now paying £93.50 per month for a slightly better package:

Signature
Sports HD
HD
1 Multiroom box
Broadband (was 150mb, now 500mb)
Landline (no cost)

which I felt was the best I could do without leaving in February and trying my luck then. 

On the phone, Sky had been offering a reduction from £135 (which I was never going to pay) to £125 (ditto).

A few points to bear in mind:

* It takes ages to go through Sky Direct - it took me 1 hour 20 minutes, and I’m told that 1 hour is just about normal. But it got me a far better offer.

* The contract is for 2 years, rather than the 18 months they offered in the past.

* Despite trying, I could not get out of their one-off £20 admin charge.

Good luck!

So rather than phoning use the messaging system on their website?

Yes - it worked for me, but as I say, set aside a good hour or so to do it, and have your password and key info like your mother’s maiden name to hand as they’ll ask you for it. 

Good luck!

Dealornodeal101

Hi, I’m thinking of leaving sky as I feel the pricing is getting ridiculous. 

I use Virgin for broadband which I pay £51 per month for as they offer a far superior service. I ideally want to stay with Sky as the service is so much better than Virgin for TV. I was paying £74 per month for the following package 

Sky Signature

---

Ultimate TV Add on

---

Sky Kids

---

Sky Sports Complete including Sky Sports+

---

Sky Cinema

---

Sky Sports HD

£6.00 

Sky Sports HD Subscription Discounted:-£4.00

•  Offer end date: 29th June 2106

---

Sky HD

---

Multiscreen

I didn’t keep an eye on my account and stupidly let the contract run out and my bill went to £122 per month as I’m out of contract. 

I called yesterday and the first person I spoke to said the best they could do was £105 and then I politely asked to cancel my service and they put me through to the retention team. The 2nd person said the very best I would be offered is £81 but I would need to change my Netflix service to include adverts. 

I still think this is too much to pay so said I would think about it.

The question I have is, realistically what should I be paying? Looking at this forum, I think I’m being charged well over the odds.

Any advice welcome. 

alltalknoaction

I’ve noticed a few Sky contract end dates of 2106. That’s some commitment …

jweb2k

Dealornodeal101 said:

Hi, I’m thinking of leaving sky as I feel the pricing is getting ridiculous. 

I use Virgin for broadband which I pay £51 per month for as they offer a far superior service. I ideally want to stay with Sky as the service is so much better than Virgin for TV. I was paying £74 per month for the following package 

Sky Signature

---

Ultimate TV Add on

---

Sky Kids

---

Sky Sports Complete including Sky Sports+

---

Sky Cinema

---

Sky Sports HD

£6.00 

Sky Sports HD Subscription Discounted:-£4.00

•  Offer end date: 29th June 2106

---

Sky HD

---

Multiscreen

I didn’t keep an eye on my account and stupidly let the contract run out and my bill went to £122 per month as I’m out of contract. 

I called yesterday and the first person I spoke to said the best they could do was £105 and then I politely asked to cancel my service and they put me through to the retention team. The 2nd person said the very best I would be offered is £81 but I would need to change my Netflix service to include adverts. 

I still think this is too much to pay so said I would think about it.

The question I have is, realistically what should I be paying? Looking at this forum, I think I’m being charged well over the odds.

Any advice welcome. 

You'd be mad not to just get the Virgin Mega Volt top package at £85 a month including your broadband, rather than paying more than that just for TV, surely? You'd get a free SIM too. 

littlemissbossy

alltalknoaction said:

I’ve noticed a few Sky contract end dates of 2106. That’s some commitment …

I’ve noticed that too. 

mits999

Dealornodeal101 said:

Hi, I’m thinking of leaving sky as I feel the pricing is getting ridiculous. 

I use Virgin for broadband which I pay £51 per month for as they offer a far superior service. I ideally want to stay with Sky as the service is so much better than Virgin for TV. I was paying £74 per month for the following package 

Sky Signature

---

Ultimate TV Add on

---

Sky Kids

---

Sky Sports Complete including Sky Sports+

---

Sky Cinema

---

Sky Sports HD

£6.00 

Sky Sports HD Subscription Discounted:-£4.00

•  Offer end date: 29th June 2106

---

Sky HD

---

Multiscreen

I didn’t keep an eye on my account and stupidly let the contract run out and my bill went to £122 per month as I’m out of contract. 

I called yesterday and the first person I spoke to said the best they could do was £105 and then I politely asked to cancel my service and they put me through to the retention team. The 2nd person said the very best I would be offered is £81 but I would need to change my Netflix service to include adverts. 

I still think this is too much to pay so said I would think about it.

The question I have is, realistically what should I be paying? Looking at this forum, I think I’m being charged well over the odds.

Any advice welcome. 

You need to pull the trigger and actually cancel they will call you back in the 31 day notice period with a much better offer to stay 

GrubbyGirl_2

mits999 said:

Dealornodeal101 said:

Hi, I’m thinking of leaving sky as I feel the pricing is getting ridiculous. 

I use Virgin for broadband which I pay £51 per month for as they offer a far superior service. I ideally want to stay with Sky as the service is so much better than Virgin for TV. I was paying £74 per month for the following package 

Sky Signature

---

Ultimate TV Add on

---

Sky Kids

---

Sky Sports Complete including Sky Sports+

---

Sky Cinema

---

Sky Sports HD

£6.00 

Sky Sports HD Subscription Discounted:-£4.00

•  Offer end date: 29th June 2106

---

Sky HD

---

Multiscreen

I didn’t keep an eye on my account and stupidly let the contract run out and my bill went to £122 per month as I’m out of contract. 

I called yesterday and the first person I spoke to said the best they could do was £105 and then I politely asked to cancel my service and they put me through to the retention team. The 2nd person said the very best I would be offered is £81 but I would need to change my Netflix service to include adverts. 

I still think this is too much to pay so said I would think about it.

The question I have is, realistically what should I be paying? Looking at this forum, I think I’m being charged well over the odds.

Any advice welcome. 

You need to pull the trigger and actually cancel they will call you back in the 31 day notice period with a much better offer to stay 

I pulled the trigger and had no contact from them so I now don't have sky

MeteredOut

mits999 said:

Dealornodeal101 said:

Hi, I’m thinking of leaving sky as I feel the pricing is getting ridiculous. 

I use Virgin for broadband which I pay £51 per month for as they offer a far superior service. I ideally want to stay with Sky as the service is so much better than Virgin for TV. I was paying £74 per month for the following package 

Sky Signature

---

Ultimate TV Add on

---

Sky Kids

---

Sky Sports Complete including Sky Sports+

---

Sky Cinema

---

Sky Sports HD

£6.00 

Sky Sports HD Subscription Discounted:-£4.00

•  Offer end date: 29th June 2106

---

Sky HD

---

Multiscreen

I didn’t keep an eye on my account and stupidly let the contract run out and my bill went to £122 per month as I’m out of contract. 

I called yesterday and the first person I spoke to said the best they could do was £105 and then I politely asked to cancel my service and they put me through to the retention team. The 2nd person said the very best I would be offered is £81 but I would need to change my Netflix service to include adverts. 

I still think this is too much to pay so said I would think about it.

The question I have is, realistically what should I be paying? Looking at this forum, I think I’m being charged well over the odds.

Any advice welcome. 

You need to pull the trigger and actually cancel they might call you back in the 31 day notice period with a much better offer to stay 

fixed that for you

Dealornodeal101

mits999 said:

Dealornodeal101 said:

Hi, I’m thinking of leaving sky as I feel the pricing is getting ridiculous. 

I use Virgin for broadband which I pay £51 per month for as they offer a far superior service. I ideally want to stay with Sky as the service is so much better than Virgin for TV. I was paying £74 per month for the following package 

Sky Signature

---

Ultimate TV Add on

---

Sky Kids

---

Sky Sports Complete including Sky Sports+

---

Sky Cinema

---

Sky Sports HD

£6.00 

Sky Sports HD Subscription Discounted:-£4.00

•  Offer end date: 29th June 2106

---

Sky HD

---

Multiscreen

I didn’t keep an eye on my account and stupidly let the contract run out and my bill went to £122 per month as I’m out of contract. 

I called yesterday and the first person I spoke to said the best they could do was £105 and then I politely asked to cancel my service and they put me through to the retention team. The 2nd person said the very best I would be offered is £81 but I would need to change my Netflix service to include adverts. 

I still think this is too much to pay so said I would think about it.

The question I have is, realistically what should I be paying? Looking at this forum, I think I’m being charged well over the odds.

Any advice welcome. 

You need to pull the trigger and actually cancel they will call you back in the 31 day notice period with a much better offer to stay 

I called back today to cancel and the offered all the above plus Netflix premium for £69, so went ahead. They also offered me broadband for £29 so now need to see how much my virgin disconnection fee will be with 9 months to run on my contract. 

MarzipanCrumble

Dealornodeal101 said:

mits999 said:

Dealornodeal101 said:

Hi, I’m thinking of leaving sky as I feel the pricing is getting ridiculous. 

I use Virgin for broadband which I pay £51 per month for as they offer a far superior service. I ideally want to stay with Sky as the service is so much better than Virgin for TV. I was paying £74 per month for the following package 

Sky Signature

---

Ultimate TV Add on

---

Sky Kids

---

Sky Sports Complete including Sky Sports+

---

Sky Cinema

---

Sky Sports HD

£6.00 

Sky Sports HD Subscription Discounted:-£4.00

•  Offer end date: 29th June 2106

---

Sky HD

---

Multiscreen

I didn’t keep an eye on my account and stupidly let the contract run out and my bill went to £122 per month as I’m out of contract. 

I called yesterday and the first person I spoke to said the best they could do was £105 and then I politely asked to cancel my service and they put me through to the retention team. The 2nd person said the very best I would be offered is £81 but I would need to change my Netflix service to include adverts. 

I still think this is too much to pay so said I would think about it.

The question I have is, realistically what should I be paying? Looking at this forum, I think I’m being charged well over the odds.

Any advice welcome. 

You need to pull the trigger and actually cancel they will call you back in the 31 day notice period with a much better offer to stay 

I called back today to cancel and the offered all the above plus Netflix premium for £69, so went ahead. They also offered me broadband for £29 so now need to see how much my virgin disconnection fee will be with 9 months to run on my contract. 

That is interesting - you have a bargining chip in that you could 'threaten' Virgin.  Never had that.  

However I am going cold turkey (I think).  May call tomorrow as I am now out of contract and see what they offer......  

(Sig, Movies, Netflix, HD - was £44 offered £46 before  cancelling)