Sky TV retention deals ( post your haggling successes )

mits999

robrymond said:

smallblueplanet said:

robrymond said:

Sky have really screwed my offer up. They are charging me £412 next month with some debit adjustment of £300 odd. Whilst the broadband offer has applied correctly, most of the other offers haven't. I assume they record calls for proof of what I was offered.

Yep. But you have to get onto them about it. I'm currently chasing an agreed £30 credit that hasn't appeared after signing up again. I went back via cancellations and asked about it. Supposedly the agent is getting their manager to listen back to the original call. I'm within my 31 day 'cooling off' period, so we'll see...

After no luck with the live chats and being passed around on the phone, I eventually got through to the retentions team. Every other department had no clue. Turns out the operator had just refunded me a whole bunch of previous bills to the tune of £312 and then this was being credited. However the system noticed this anomaly after a while and then decided it would take it off next month hence the £412 bill. He has no idea why its happened and the offers weren't applied but the notes on the system had the offer and they are no figuring out how to get it down to that price. I have a follow up call later today on it so hoping it will be sorted. They can only get my bill to £91 so far and can't make it reduce by an extra £10 without the bosses being involved. 

Im ex sky Manager they are 100% lying to you

robrymond

It sounded like rubbish but I've rolled with it, they are planning to get it sorted. If I haven't heard by end of the week I'll be back onto them.

Wallhart5

I had phone call from retentions today

Sky Signature
Sky Sports complete + HD
Cinema
Multiscreen
HD
UHD
Kids

£54 / month 24 months 

Admin fee credit back on next bill

Just waiting for My Sky to be properly updated. 

Weave

Weave said:

I have just been offered the following as now out of contract:
 
Service -       Current price -       New price offered        
Sky Signature -        £36.50                £24.50
Ultimate TV (Netflix) £8.00                 £10.50 (Netflix Standard 2 device no ads)
Sky Kids                   £7.00                 £3.00
Sky Cinema             £19.00               £10.00
Sky HD                    £9.00                 £5.00
Multiscreen              £15.00               £13.00
Ultra HD                  £4.00                  £2.00

Total cost Current £98.50, new price offered £68.00

Saving £30.50 per month but requires a new 24 month contract plus the £10 admin fee.

I received a text asking me to contact sky after rejecting and cancelling after the above offer about a week ago. They have now offered £58 a month, with Netflix premium (includes more devices) instead of standard, and a £20 admin fee. They started at £61 plus £20 admin then reduced by £3 to more than cover cost of the admin fee. This is a 24 month contract.

My target was to get below £60 a month so I’m happy and have renewed.

smallblueplanet

Having already re-contracted to Sky on the 25th I had a call yesterday and another this morning asking why I left Sky and trying to get me back! The first caller quickly ended the call when I said but I rejoined, the second chap asked to check my account and what I'd signed up for to see if he could do any better. But it was the same as I'd already accepted, £39/month for Signature, Sports, Cinema in HD and UHD, on Sky Q.

harj1185

Weave said:

Weave said:

I have just been offered the following as now out of contract:
 
Service -       Current price -       New price offered        
Sky Signature -        £36.50                £24.50
Ultimate TV (Netflix) £8.00                 £10.50 (Netflix Standard 2 device no ads)
Sky Kids                   £7.00                 £3.00
Sky Cinema             £19.00               £10.00
Sky HD                    £9.00                 £5.00
Multiscreen              £15.00               £13.00
Ultra HD                  £4.00                  £2.00

Total cost Current £98.50, new price offered £68.00

Saving £30.50 per month but requires a new 24 month contract plus the £10 admin fee.

I received a text asking me to contact sky after rejecting and cancelling after the above offer about a week ago. They have now offered £58 a month, with Netflix premium (includes more devices) instead of standard, and a £20 admin fee. They started at £61 plus £20 admin then reduced by £3 to more than cover cost of the admin fee. This is a 24 month contract.

My target was to get below £60 a month so I’m happy and have renewed.

Any chance you can post the breakdown of this offer to compare?

Thanks

Weave

harj1185 said:

Any chance you can post the breakdown of this offer to compare?

Thanks

Sure... 

Service -       Current price    /    New price offered before cancelling    /  Price offered after I cancelled        
Sky Signature -        £36.50                £24.50                                                        £21.50
Ultimate TV (Netflix) £8.00                 £10.50 (Standard 2 device no ads)            £11.50 (Premium 4 devices UHD)
Sky Kids                   £7.00                 £3.00                                                          £3.00
Sky Cinema             £19.00               £10.00                                                         £7.00
Sky HD                    £9.00                 £5.00                                                           £4.00
Multiscreen              £15.00               £13.00                                                         £10.00
Ultra HD                  £4.00                  £2.00                                                           £1.00

Total cost for my out of contract current was £98.50, new price offered before I cancelled £68.00 + £10 admin fee, price offered a week after cancelling £58 plus £20 admin fee.

I accepted the £58 + £20 admin as they initially offered £61 + £20 admin. When they offered the £61 + admin I nearly accepted but asked about the admin fee. They quickly came back with £58 + £20 admin fee which saved me another £72 over the 24 month contract so I went with it.

I received a text (1 week after giving a months notice to cancel) asking me to go to  https://www.sky.com/reviewmyoptions where I arranged the above deal via chat. Perhaps the agents on this section offer better deals?

It seems the admin fee was more interesting to the agent than the monthly rate I was getting so I wonder if they have better incentives getting admin fees paid than they do for the actual contract value??

MarzipanCrumble

I sooo hate all this negotiation milarky, tbh.  Just come off the phone from retentions where had an interesting conversation.  Basically I was advised that the offer I had which I didn't accept would hold.  However, offers changed day to day, so keep calling back to see if could better the offer.

Am paying £47.50 but will be out of contract in a week.  Offer was for £1 less (not good) but better than the offer I had a week ago which was for £49.50.

Contracts are now all 24 months (I was on 18 month contract).  Got a Q box.

I am seriously thinking about cancelling and streaming.  I would have to sign up to Netflix but it would work out a lot cheaper overall than Sky.  Already stream for free channels - mostly iPlayer tbh, Amazon, Disney+ and usually go to cinema for films - hardly ever watch Sky Cinema.  Can stream films on Amazon/Netflix.

I have Signature, Cinema inc Paramount+, Netflix, HD so not really impressed by £1 off what I pay currently.

I

GrubbyGirl_2

MarzipanCrumble said:

I sooo hate all this negotiation milarky, tbh.  Just come off the phone from retentions where had an interesting conversation.  Basically I was advised that the offer I had which I didn't accept would hold.  However, offers changed day to day, so keep calling back to see if could better the offer.

Am paying £47.50 but will be out of contract in a week.  Offer was for £1 less (not good) but better than the offer I had a week ago which was for £49.50.

Contracts are now all 24 months (I was on 18 month contract).  Got a Q box.

I am seriously thinking about cancelling and streaming.  I would have to sign up to Netflix but it would work out a lot cheaper overall than Sky.  Already stream for free channels - mostly iPlayer tbh, Amazon, Disney+ and usually go to cinema for films - hardly ever watch Sky Cinema.  Can stream films on Amazon/Netflix.

I have Signature, Cinema inc Paramount+, Netflix, HD so not really impressed by £1 off what I pay currently.

I

I've been without Sky Q for 2 weeks and it's really not too bad.  I do miss the user interface as nothing matches it, but I have bought a freesat recorder as like you I predominantly watch the free to air channels anyway.  I subscribed to netflix and am trying the ad version first but will upgrade if I don't like it.  I already get Disney+ free from my bank and I have Prime already and at the moment there is nothing I really want to watch on sky but will use Now TV as and when if I do want to.  In the bedroom I just stream. 

So I've gone from Sky Signature plus Netflix and multi room (SD as I never paid for HD) at £59.50 to Freesat, Netflix, Disney + and Prime all in 4k for £4.99 a month and the fresat recorder will have paid for itself in 4.5 months.  It's a no brainer

MarzipanCrumble

#GrubbyGirl
That is hugely reassuring.  I did the sums this morning and you are absolutely correct - a no brainer.  Unfortunately think I will have to stay a month with Sky out of contract before I can cancel.

What happens about the Q Box which is owned by Sky?