Sky TV retention deals ( post your haggling successes )

MeteredOut

alb4rtj said:

Recontracted today for my grandparents, a customer of sky for 24 years!

Absolutely no loyalty discount offered, and ended up paying 50p less than a new customer without bundled Netflix

Really shocking but they know there's no other option really. 

£75.50/m for Sky Q with Sky Sports HD & TNT Sports.

Tried my best and suggested cancelling, and rang back when the first advisor was of no use. Really disappointing 

It's easy to suggest cancelling. I suspect most people who go out of their way to contact them say "I'm thinking about cancelling"

Speaking to them and suggesting cancelling will knock a little off the headline price.

You have to actually give notice to cancel and leave it there for them to reduce their price to anything meaningful - they'll either contact you, or contact them towards the end of the cancellation notice period.

You have to actually cancel, and probably be without service for a little bit of time, for them to reduce their price a little bit further.

As above, Sky VIP is marketing - don't full yourself into thinking it means they'll offer you better deals.

funkey_monkey

Out of contract in 2 days time.  Been offered Signature + HD for £23.00.

Is this a good deal?  I'd happily scrap Sky but my mother is used to their interface and Q box, so I'd rather not change it.

prowla

funkey_monkey said:

Out of contract in 2 days time.  Been offered Signature + HD for £23.00.

Is this a good deal?  I'd happily scrap Sky but my mother is used to their interface and Q box, so I'd rather not change it.

That doesn't seem too bad,if it includes the Q service too; about £300/year.

If you don't need Sky channels, you can buy a Freesat boxfor £300; it's functionally equivalent to a Q but also goes back in time (eg. by invoking iPlayer).

hbkid88

Infuriating speaking to Sky retentions - they definitely ain't what they used to be!

Am out of contract with the old Sky+ HD box so bill's gone through the roof.  Been offered Sky Signature, Sky Sports and Sky HD for £53.50 per month (utterly ridiculous to be paying a separate fee for HD in 2024!).  Also want to switch from Superfast (ha) broadband to full fibre and been offered their 145Mb/s package for £32 per month inc landline. New customer price on their website is £29 per month but they won't budge.

My question - is it worth giving notice to cancel and see if they come down any more?  It's worked in the past but looking online it seems a bit of a hassle for little reward these days.  My target price was £80 per month so I'm £6 over at the moment, but considering there will be two price rises over the 24 months it's not the best starting point.

hbkid88

hbkid88 said:

Infuriating speaking to Sky retentions - they definitely ain't what they used to be!

Am out of contract with the old Sky+ HD box so bill's gone through the roof.  Been offered Sky Signature, Sky Sports and Sky HD for £53.50 per month (utterly ridiculous to be paying a separate fee for HD in 2024!).  Also want to switch from Superfast (ha) broadband to full fibre and been offered their 145Mb/s package for £32 per month inc landline. New customer price on their website is £29 per month but they won't budge.

My question - is it worth giving notice to cancel and see if they come down any more?  It's worked in the past but looking online it seems a bit of a hassle for little reward these days.  My target price was £80 per month so I'm £6 over at the moment, but considering there will be two price rises over the 24 months it's not the best starting point.

This is also with a free Sky Q install and no admin fees.

MouldyOldDough

littlemissbossy said:

MouldyOldDough said:

MouldyOldDough said:

Who has ever heard such tosh - I have been having an email conversation with Sky Priority Customers - trying to get a better deal - when all of a sudden they stop replying to me

The reason - I hadn't sent them proof of ID for 48 hours !

Evidently - I have to prove my ID every 48 hours

I refused and asked them to prove who they were !

IDIOTS

Sent this to them

"You have not confirmed YOUR security details – ever – and without proof of who you claim to be – I am unable to discuss my account.

Once security has been confirmed – I will be more than happy to discuss my enquiry with you."

Guess what ?

Sky have decided not to deal with me any longer - what can I do except for send them proof of my ID

What a way to treat a 22 year VIP customer - disgusting

Didn’t want to read and run, but what is a Sky Priority Customer, does this get you faster access to theim?

Priority Customers - prioritycustomers@sky.uk are, supposedly the top level of Sky support - they can do deals that no other departments can offer - but when they take a dislike to someone  - you are stuck !!

MeteredOut

MouldyOldDough said:

littlemissbossy said:

MouldyOldDough said:

MouldyOldDough said:

Who has ever heard such tosh - I have been having an email conversation with Sky Priority Customers - trying to get a better deal - when all of a sudden they stop replying to me

The reason - I hadn't sent them proof of ID for 48 hours !

Evidently - I have to prove my ID every 48 hours

I refused and asked them to prove who they were !

IDIOTS

Sent this to them

"You have not confirmed YOUR security details – ever – and without proof of who you claim to be – I am unable to discuss my account.

Once security has been confirmed – I will be more than happy to discuss my enquiry with you."

Guess what ?

Sky have decided not to deal with me any longer - what can I do except for send them proof of my ID

What a way to treat a 22 year VIP customer - disgusting

Didn’t want to read and run, but what is a Sky Priority Customer, does this get you faster access to theim?

Priority Customers - prioritycustomers@sky.uk are, supposedly the top level of Sky support - they can do deals that no other departments can offer - but when they take a dislike to someone  - you are stuck !!

Who has stated priority customers get access to better deals?

That team might provide a faster route to the deals other customer can get, but I believe they are mainly there as an alternate support for vulnerable customers who cannot use other channels (eg, disabilities, customers who do not have access to digital channels, low literacy customers, bereavements etc)

JSmithy45AD

MeteredOut said:

MouldyOldDough said:

littlemissbossy said:

MouldyOldDough said:

MouldyOldDough said:

Who has ever heard such tosh - I have been having an email conversation with Sky Priority Customers - trying to get a better deal - when all of a sudden they stop replying to me

The reason - I hadn't sent them proof of ID for 48 hours !

Evidently - I have to prove my ID every 48 hours

I refused and asked them to prove who they were !

IDIOTS

Sent this to them

"You have not confirmed YOUR security details – ever – and without proof of who you claim to be – I am unable to discuss my account.

Once security has been confirmed – I will be more than happy to discuss my enquiry with you."

Guess what ?

Sky have decided not to deal with me any longer - what can I do except for send them proof of my ID

What a way to treat a 22 year VIP customer - disgusting

Didn’t want to read and run, but what is a Sky Priority Customer, does this get you faster access to theim?

Priority Customers - prioritycustomers@sky.uk are, supposedly the top level of Sky support - they can do deals that no other departments can offer - but when they take a dislike to someone  - you are stuck !!

Who has stated priority customers get access to better deals?

That team might provide a faster route to the deals other customer can get, but I believe they are mainly there as an alternate support for vulnerable customers who cannot use other channels (eg, disabilities, customers who do not have access to digital channels, low literacy customers, bereavements etc)

That's exactly who they are and they also get delegated the more "awkward" (shall we say) customers. Mouldyolddough is well aware of that. He's annoyed because they'll only let him contact them rather than abuse the regular staff.

They are not the top level team, they are a specialised offshoot. If there was a 'top level support' (dependant on your definition) it would be the Winback team who have the best offers or alternatively, the Executive team whose email I've used to great success previously.

Jikkie

I am sitting it out until after I get cut off on the 26th.... what is the best way to contact them after that (if they dont contact me). How do you get to the Winback or Executive teams?

JSmithy45AD

Jikkie said:

I am sitting it out until after I get cut off on the 26th.... what is the best way to contact them after that (if they dont contact me). How do you get to the Winback or Executive teams?

The Winback teams contact you (maybe, maybe not), you can't contact them. The Executive team won't touch a cancelled down customer.

You can always try phoning them after cut off but from the look of things you're best off waiting to see if they offer you anything, or just keep the money in your pocket and whistle a happy tune