Sky TV retention deals ( post your haggling successes )

MeteredOut

wilko789 said:

My success with Sky. Was paying £38/month when came to end of contract. They refused to offer anything below about £50/month, so I cancelled my contract. 14 days in I called and was offered £44/month. The day before the service stopped I called them back and was offered the below at £32.50/month, plus £20 fee. I refused the £20 fee, which they eventually waived by speaking to their supervisor. This is for Sky+HD.

Sky TV: £16.50

Sky HD: £4

Sky sports complete: £12

24m contract; discount for the full 24 months. If they had just offered the £38/month at the beginning, I would have taken it.

I assume that still means the 2 annual increases?

wilko789

@MeteredOut : yes, I presume so, if we assume the increase will happen (which it probably will). But if the increase is greater than 10% (ie £3.40 in 12m) you can refuse it, cancel, and start again.

Jikkie

My TV service was cut off on the 26th.  During the notice period I just had an offer for Signature for £20pm.  Today, following Wilko's post above, I went to sky.com/reviewmyoptions and used the live chat.  (Tip: log in first at sky.com, then use that URL afterwards).

Offer was Signature £20, HD £9, Ultra HD £2, multiscreen £8.  Total £39.  Admin fee £10

Asked the guy if he could delete the admin charge, he couldnt do that but he said it could be credited.  And then he offered HD free for 3 months... so £30 for the first 3 months.

Very pleased, and very relieved!  I was paying £42.65pm before.

Thank you Wilko for the link.

butise

I have already cancelled but decided to try the method above

The best they could offer for 

SkySig + mutiroom + UHD + HD was £45.50

no thank you 

I will give it one more try in the week of the disconection.

robrymond

I was offered the following at £74 (up from £62 currently):

Sky Signature
Sky HD
Sky Ultra HD
Netflix Ultimate 
Sky 145MB fibre

I put my cancellation notice in. I'm half tempted to dump off HD given that the Freeview channels are in HD and we don't watch much of the Sky channels itself. 

wilko789

robrymond said:

I was offered the following at £74 (up from £62 currently):

Sky Signature
Sky HD
Sky Ultra HD
Netflix Ultimate 
Sky 145MB fibre

I put my cancellation notice in. I'm half tempted to dump off HD given that the Freeview channels are in HD and we don't watch much of the Sky channels itself. 

Wait until the day before disconnection and chat with them again.

L00king4deals

wilko789 said:

wilko789 said:

My success with Sky. Was paying £38/month when came to end of contract. They refused to offer anything below about £50/month, so I cancelled my contract. 14 days in I called and was offered £44/month. The day before the service stopped I called them back and was offered the below at £32.50/month, plus £20 fee. I refused the £20 fee, which they eventually waived by speaking to their supervisor. This is for Sky+HD.

Sky TV: £16.50

Sky HD: £4

Sky sports complete: £12

24m contract; discount for the full 24 months. If they had just offered the £38/month at the beginning, I would have taken it.

Apologies - forgot to include the Sky Sports HD at £2/month on top. So £34.50/month.

Was got through sky.com/reviewmyoptions for those who want to try haggling as well.

That is a cracking deal. I assume that you mean Sky Signature package for Sky TV.

brewerdave

robrymond said:

I was offered the following at £74 (up from £62 currently):

Sky Signature
Sky HD
Sky Ultra HD
Netflix Ultimate 
Sky 145MB fibre

I put my cancellation notice in. I'm half tempted to dump off HD given that the Freeview channels are in HD and we don't watch much of the Sky channels itself. 

Cancelling the TV portion is OK ,as it can be "switched on" again almost instantly if you get a satisfactory deal even a few days after cancellation takes effect until you have to return equipment.
 HOWEVER, can be problematic to cancel the broadband as it can prevent you negotiating a better deal elsewhere once the cancellation is on the system. Remember that you won't be able to stream catch up services once disconnected.
 Personally I would separate the fibre from the TV contract - get the best deal you can from Sky for the fibre only - if not good enough then look for a better deal elsewhere and let the new b/b supplier deal with the changeover.

prowla

Well, another "Nothing says 'we want you back' like an offer this good..." brochure arrived in the post today; it's the same £46 offer as the last 3 (I've had 13 in total). I tried calling the given number to ask Sky to stop sending them (or at least tell them they were wasting their time), but it said there'd be a 25 minute wait, so I hung up.

butise

prowla said:

Well, another "Nothing says 'we want you back' like an offer this good..." brochure arrived in the post today; it's the same £46 offer as the last 3 (I've had 13 in total). I tried calling the given number to ask Sky to stop sending them (or at least tell them they were wasting their time), but it said there'd be a 25 minute wait, so I hung up.

Write “not at this address” and put the brochure back in the post, they will soon get the message 👍