Sky TV retention deals ( post your haggling successes )

miller

When I checked yesterday, Virgin Media had TV (with Sky Sports), Broadband and Phone for £59.99 (I think the phone had weekend calls included, check their website for the detail). Not quite at negotiating stage with Sky yet, but that's a useful backup and also opens up moving the landline to a voip provider and ceasing the ADSL line.

hozza94

Jikkie said:

I am sitting it out until after I get cut off on the 26th.... what is the best way to contact them after that (if they dont contact me). How do you get to the Winback or Executive teams?

Got called 2 days into my cancellation period, which I assumed was the Winback team. Not exactly a tempting offer made by them just yet. 

MeteredOut

hozza94 said:

Jikkie said:

I am sitting it out until after I get cut off on the 26th.... what is the best way to contact them after that (if they dont contact me). How do you get to the Winback or Executive teams?

Got called 2 days into my cancellation period, which I assumed was the Winback team. Not exactly a tempting offer made by them just yet. 

Assuming you mean 2 days into your notice period, I'm not sure someone who is still with Sky is there to be "won back". Hence why the offer was not great - it was unlikely to be the win back team - probably their retentions team, who try to stop people from actually going through with their cancellation.

You can guarantee Sky knows what (relatively small) percentage of people actually go through with the cancellation even after giving notice.

Filo25

MeteredOut said:

hozza94 said:

Jikkie said:

I am sitting it out until after I get cut off on the 26th.... what is the best way to contact them after that (if they dont contact me). How do you get to the Winback or Executive teams?

Got called 2 days into my cancellation period, which I assumed was the Winback team. Not exactly a tempting offer made by them just yet. 

Assuming you mean 2 days into your notice period, I'm not sure someone who is still with Sky is there to be "won back". Hence why the offer was not great - it was unlikely to be the win back team - probably their retentions team, who try to stop people from actually going through with their cancellation.

You can guarantee Sky knows what (relatively small) percentage of people actually go through with the cancellation even after giving notice.

Its very different with Sky compared to the good old days now though, even after leaving all I received were some relatively generic offers by post.

When I left 10 years ago they threw an amazing offer at me to get me back in the door, and that paid back for them over the following years I stayed there on decent but not remarkable deals.

Even if I sign into the website now and look at TV all I get are offers for Sky Glass which I honestly have no interest in whatsoever.

metalgear89

Are people getting emails/text with the actual costing of any offers they give you?

It's been 2 weeks since i cancelled after not being happy with the discount the offered, and got a text saying, "we're sorry you want to cancel sky tv" and gave me a number and link to review my options.

Is that how people are getting the better deals?

MeteredOut

metalgear89 said:

Are people getting emails/text with the actual costing of any offers they give you?

It's been 2 weeks since i cancelled after not being happy with the discount the offered, and got a text saying, "we're sorry you want to cancel sky tv" and gave me a number and link to review my options.

Is that how people are getting the better deals?

Did you mean 2 weeks since you gave notice to cancel?

Where did the link go? Was is the standard (rubbish) "offers" page on sky.com, or a different page with actual offers?

I never received anything in my notice period, but contacted them 2 days before it was due to cancel and agreed a deal. Based on other posts here, I probably could have got another £1-2 off per month had I let it cancel and then contacted them.

metalgear89

MeteredOut said:

metalgear89 said:

Are people getting emails/text with the actual costing of any offers they give you?

It's been 2 weeks since i cancelled after not being happy with the discount the offered, and got a text saying, "we're sorry you want to cancel sky tv" and gave me a number and link to review my options.

Is that how people are getting the better deals?

Did you mean 2 weeks since you gave notice to cancel?

Where did the link go? Was is the standard (rubbish) "offers" page on sky.com, or a different page with actual offers?

I never received anything in my notice period, but contacted them 2 days before it was due to cancel and agreed a deal. Based on other posts here, I probably could have got another £1-2 off per month had I let it cancel and then contacted them.

   Yeah 2 weeks since i gave notice to cancel.

   Link goes to sky.com/reviewmyoptions

   Number to call is 03337 594 840

   I might give them a call and see if they can offer anything better.

   I was paying £123 after my discounts came to an end for

   Sky Signature

   Sky Sports Complete

   TNT sport

   Multiroom

   Kids

  They offered me £91 + admin fee of £20, which i wasn't happy with.

 

swansea_lad

Has anyone had a good deal on Ultrafast Broadband? I am out of contract on my Broadband and they have just upgraded my area to Ultrafast. The only issue i have is my mother has a Lifeline, so thats delaying an upgrade.

wilko789

My success with Sky. Was paying £38/month when came to end of contract. They refused to offer anything below about £50/month, so I cancelled my contract. 14 days in I called and was offered £44/month. The day before the service stopped I called them back and was offered the below at £32.50/month, plus £20 fee. I refused the £20 fee, which they eventually waived by speaking to their supervisor. This is for Sky+HD.

Sky TV: £16.50

Sky HD: £4

Sky sports complete: £12

24m contract; discount for the full 24 months. If they had just offered the £38/month at the beginning, I would have taken it.

wilko789

wilko789 said:

My success with Sky. Was paying £38/month when came to end of contract. They refused to offer anything below about £50/month, so I cancelled my contract. 14 days in I called and was offered £44/month. The day before the service stopped I called them back and was offered the below at £32.50/month, plus £20 fee. I refused the £20 fee, which they eventually waived by speaking to their supervisor. This is for Sky+HD.

Sky TV: £16.50

Sky HD: £4

Sky sports complete: £12

24m contract; discount for the full 24 months. If they had just offered the £38/month at the beginning, I would have taken it.

Apologies - forgot to include the Sky Sports HD at £2/month on top. So £34.50/month.

Was got through sky.com/reviewmyoptions for those who want to try haggling as well.