Sky TV retention deals ( post your haggling successes )

Detail_Merchant

minority said:

Do I have to wait for the boxes to come to send stuff back and haggle then or do I just phone someone now?

If you have your Sky online account details, and you are happy text chatting online, you could try going to https://www.sky.com/help/articles/comeback and see if they will offer a good enough deal to keep you.

marchesini46

mits999 said:

marchesini46 said:

I’m currently paying £110.50 for my Sky package (up from £103 in April) and my contract will expire 14 June 2024.  Really not sure how it crept up so high but obviously, it’s a huge monthly cost. I also pay approx £43 for TNT Sports (already out of contract) and Disney+ just renewed at £109.90 for another year  (even though nobody in the house watches it).

I’m on a mission to get the monthly cost down.

The individual breakdown is:

Sky Signature: £31.50

Netflix Ultimate: £8.00

Sky Sports HD: £30.00

Sky Cinema: £13.00

Sky HD: £9.00

Multiscreen: £15.00

Ultra HD: £4.00

I’ve looked at my previous bills when I renewed my contract, It was £95 per month which looking back now, seems a bit high.

My TNT Sports package is £42.99: 

TNT Sports: £30.99

HD: £6.00

Multiroom: £6.00

Looking through the Sky offers, it appears that TNT Sports / Discovery+ is much cheaper through them (£27) as they don’t charge extra for HD or multiroom.

So, I can’t do much until 14 May but understand that unless they give me a decent offer, I need to give them 31 days notice in order to get better offers from the retention team.  Admittedly, I don’t want to leave as the house is all wired up with the Sky Q and mini boxes but I’m currently paying over £150 per month which is too much.  What do you reckon is a good monthly price target with all of the above included and are there any other tips you can advise in negotiating the price down?  I’m also a VIP Platinum customer of over 10 years if that makes any difference.

Many thanks

I would suggest give 31 day notice to cancel, once the tv is fully switch off contact them they will do everything for approx £70 a month  to £80 a month 

I got my dates wrong and tried to cancel a day early so I'm phoning back tomorrow.  That said, I got an offer from the retention team which didn't sound too bad but if it's their first offer, I'm not convinced.

Signature: £24.50 (£36.50)

Netflix Ultimate: £11.50 (£15.50)

HD £5 (£9)
UHD £1 (£4)

Sky Sports £23 (£35)

Cinema £10 (£19)

Multiroom £11 (£15)

Total cost = £86 (£110.50)

+ optional TNT £27 (£42.99).  This has already been cancelled from BT so will definitely save on this by buying through Sky as I'm not charged extra for HD or multiroom twice.

Most of it is ok and pretty much in line with other deals but the Sky Sports is the deal breaker.  I've seen it as low as £8 but it was suggested to perhaps wait until August as good offers are usually available for the start of the new season.  The guy was pretty helpful and said that deals change on Fridays and I may get it cheaper by a different team but nothing is guaranteed.

I'll see what they say tomorrow and hold out for my price target of £70 / £75. I think that sounds achievable but what do you guys think? If that means giving notice and going through the whole ball ache of doing without for a few weeks, I'll do that .... no matter how much the kids and missus complain  

Ratinthekitchen

marchesini46 said: 

I got my dates wrong and tried to cancel a day early so I'm phoning back tomorrow.  That said, I got an offer from the retention team which didn't sound too bad but if it's their first offer, I'm not convinced.

Signature: £24.50 (£36.50)

Netflix Ultimate: £11.50 (£15.50)

HD £5 (£9)
UHD £1 (£4)

Sky Sports £23 (£35)

Cinema £10 (£19)

Multiroom £11 (£15)

Total cost = £86 (£110.50)

Hi you're paying £110.50 at present but the list price at renewal will be £120.50 (I know as I have exactly the same package). Retentions offered me £94 so at £86 you're already ahead but it still sounds too high. I wouldn't pay £94 (and wouldn't have paid £86 either) so cancelled.

So far not had any offers to stay but @duggo on here said he got offered £62 after putting in his notice but he didn't mention multiroom so say an extra tenner = £72 is the benchmark. This is assuming he had netflix ultimate so hope I got that right.

We need to hear from someone who actually got switched off and see what they got offered for a comparable package to come back to see if its even cheaper. But if you cancel and let it run out and then phone to say can I come back I don't see what incentive they have to offer you anything as you were obviously bluffing. I think you might need to wait till they approach you, but what if they dont....  

marchesini46

I'm nervous about cancelling .... just in case they call my bluff.  However, I absolutely hate being ripped off (and Sky is a big rip-off especially as you have to have Sky Signature), then I'll go elsewhere.

In other news, I also saw that the offers they gave me weren't the best as I checked my offers in the App and a few bits were cheaper.  Sky Sports Flash sale for £20 (instead of £23) and a few smaller discounts.  I'll try again tomorrow and see what they say.

marchesini46

Duggo said:

A few days since I put the cancellation in. Had an email offering signature, cinema and sports for £49.50.  But it’s another £4.50 for ultimate and £8 for hd and uhd. 🤦‍♀️ so £62. Is it worth holding out a bit longer?

Personally, I think that's a great deal. My first offer was £86 (inc multiroom).  

Ratinthekitchen

I wouldn't worry too much about discounts on individual items its the total that counts. And make sure that any offer is for the full 18mths for everything. I've been caught out by that in the past when offers did not align by date

Ratinthekitchen

Duggo said:

A few days since I put the cancellation in. Had an email offering signature, cinema and sports for £49.50.  But it’s another £4.50 for ultimate and £8 for hd and uhd. 🤦‍♀️ so £62. Is it worth holding out a bit longer?

@Duggo just curious, did you get a mail offering a price (actually in the mail) or did they just mail you to say contact us and then they offered you £62 when you contacted them?

Duggo

Ratinthekitchen said:

Duggo said:

A few days since I put the cancellation in. Had an email offering signature, cinema and sports for £49.50.  But it’s another £4.50 for ultimate and £8 for hd and uhd. 🤦‍♀️ so £62. Is it worth holding out a bit longer?

@Duggo just curious, did you get a mail offering a price (actually in the mail) or did they just mail you to say contact us and then they offered you £62 when you contacted them?

The prices were in all the email.  I’m not sure if that Netflix price is ad free or not. Sounds like it’s not too bad a deal, but I’d need to check all prices are for 18 months.

Duggo

In the email, multi room was an extra £12.

JSmithy45AD

Duggo said:

Ratinthekitchen said:

Duggo said:

A few days since I put the cancellation in. Had an email offering signature, cinema and sports for £49.50.  But it’s another £4.50 for ultimate and £8 for hd and uhd. 🤦‍♀️ so £62. Is it worth holding out a bit longer?

@Duggo just curious, did you get a mail offering a price (actually in the mail) or did they just mail you to say contact us and then they offered you £62 when you contacted them?

The prices were in all the email.  I’m not sure if that Netflix price is ad free or not. Sounds like it’s not too bad a deal, but I’d need to check all prices are for 18 months.

The £4.50 offer is for the Ad supported base version.