Sky TV retention deals ( post your haggling successes )

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Comments

  • ALID
    ALID Posts: 3 Newbie
    Combo Breaker First Post First Anniversary
    mikrt said:
    I accepted a deal yesterday, was told that their manager was in a good mood so I had a special discount. It's free from price increase.

    I think includes everything except sport & BB (just signed with Onestream 80 @ £20.00/m (with £69 cashback tracked through Quidco))

    After seeing other's deals, I may have been a bit hasty.



    Do you mind if I ask if you were out of the minimum term of your contract when you called to get this offer.
  • chrisw
    chrisw Posts: 3,420 Forumite
    Name Dropper First Post First Anniversary
    mikrt said:

    After seeing other's deals, I may have been a bit hasty.

    Haha. I think that every time! 
  • mikrt
    mikrt Posts: 145 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    ALID said:
    mikrt said:
    I accepted a deal yesterday, was told that their manager was in a good mood so I had a special discount. It's free from price increase.

    I think includes everything except sport & BB (just signed with Onestream 80 @ £20.00/m (with £69 cashback tracked through Quidco))

    After seeing other's deals, I may have been a bit hasty.



    Do you mind if I ask if you were out of the minimum term of your contract when you called to get this offer.
    I was 2 weeks into my cancellation period, 2 weeks to go to disconnect. Mrs T won't go without it and would be willing to pay full price. I could live happily without it. 
  • tt2505
    tt2505 Posts: 41 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    mikrt said: Mrs T won't go without it and would be willing to pay full price. I could live happily without it. 
    This is our scenario too - my husband would be happy with the freeview channels & his firestick, but I ‘need’ the pause/rewind/record & multiroom functionality 😜 
    At least we’ve now re-contracted & can now forget Sky haggling for 18 months 🙌
  • RedBalloon
    RedBalloon Posts: 1,467 Forumite
    First Post First Anniversary Combo Breaker
    Hi All, I'm interested to know what deals people are getting for Sky Signature only (no BB)?
    "Buy me, Lady", said the frock, "and I will make you into a BEAUTIFUL & WHOLE & COMPLETE human being".
    "Do not be silly", said the Man, "for a frock alone cannot do that".
    "True", said the Lady, "I will have the shoes and the bag as well".
    :rotfl:
  • pKaTz
    pKaTz Posts: 253 Forumite
    First Post First Anniversary Combo Breaker
    I'm on signature and super fast broadband.

    Signature is £31.40

    I did not negotiate broadband. 
    I had a cancellation in and got a call back to knock £15 off with a £10 admin fee

    So £16.40 a month.
  • prowla
    prowla Posts: 13,158 Forumite
    Name Dropper First Anniversary First Post
    prowla said:
    My Sky contract ended on Jan 1st - they priced themselves out of the market with their increases.
    i had a try out of just using terrestrial and web-based services, but it wasn't the greatest experience, including switching to the Firestick or AppleTV to watch things, signing in, etc. - all a bit disjointed.
    Based on the TV/Firestick/AppleTV issues pus the annoyances of online on-demand services I decided I wanted to decide when to watch things and looked at Freeview recorders.
    My Sky service was Sky Q, so I have the broadband LNBs which meant my options were pretty limited (unless I downgraded them), so I bit the bullet and went and bought a Freeview 2TB recording box, which allows me to record stuff to watch at my leisure or even just if I think it might be interesting sometime; it also has the mainstream apps in-situ so I'm not switching devices.
    Overall, I'd say the Freeview box's user interface isn't quite as good as the Sky Q one, but it's not bad either.
    So, no plans to go back to Sky.


    Well would you credit it?
    I posted the above 4 days ago and today I received a comeback offer in the post!
    £20 for Signature + £4 for HD (18 months, prices may will change, plus £10 admin fee).
    So, £24/month where I was paying £33 and their best offer when I was cancelling was £29/month.
    However, I've now bought the Freeview box, so the money is spent.
  • pKaTz
    pKaTz Posts: 253 Forumite
    First Post First Anniversary Combo Breaker
    pKaTz said:
    pKaTz said:
    pKaTz said:
    pKaTz said:
    pKaTz said:
    pKaTz said:
    pKaTz said:
    I'm looking to get something done today as my sky TV and Broadband is out of contract.

    I'm paying

    Signature - £31.40
    Broadband Super fast - £39.5
    Total = £70.90

    I've called a few times but not getting anywhere near prices that are mentioned here.

    Maybe as I haven't got HD. UHD, Sports, Cinema, multi room etc.

    If I put in a 30 day notice for cancellation would that also affect my broadband or should I Sort broadband out separately?

    I'm off work today so need to call them today. 

    How did you get on? I'm looking to do exactly the same today while I have a day off too.

    Can't find a single option for Live Chat. I prefer live chat as I have been promised so many things over the phone only for it to fall on its backside. With Live Chat I get a copy of what is said.

    I've tried the mobile text option but keep getting a message to say:
    'Hi, it's Sky. This contact option is currently not in use. To reach one of our experts, please visit online to find the correct details: https://www.sky.com/help/articles/contacting-sky'
    I didn't get round to it as noone replied with. Suggestion. 
    I got round to calling tonight.

    Spoke to someone in India first,
    I asked to cancel TV and they say will try and get better price for me.

    Currently its SKY Q
    Signature - £31.40
    Superfast BB- £39.50
    Total - £70.90

    In April this will rise to 
    Signature - £35.45
    Superfast BB- £43.00
    Total - £78.45


    The lady on the phone offered
    Signature - £31.50
    Superfast BB- £38.00
    Total - £69.50

    I declined this and asked to cancel. She said she can put me through to someone else and it might be a wait - it was about 7:45pm.

    The next lady was from the UK. 
    She offered 
    Signature - £25.45 + £10 admin
    Superfast BB- £34.00 +£10 admin
    Total - £59.45 +£20 admin
    This is for 18 month contract and avoid April price rise.

    I asked to think about it -its £10 less than what I pay now and they could not get rid of the admin fee. The admin adds £1.11 per month.

    I commented that a new customer can get the phone and BB and TV for £39 - they said this is stream and I have Sky Q.


    I will call tomorrow and put a cancellation in for TV and see how it goes after this.

    I just got off the phone with them.

    1st man was in India offered
    £63.50 total

    then with Sky Cinema offered £64.

    I declined and was put through to a lady in Scotland
    She offered me 
    Signature - £24
    BB - £30
    Total - £54 
    No admin fee
    With a price freeze for April.

    I declined this and put cancellation in for TV.

    It will cancel on 20th March.

    Lets see what  offers I get from here.
    I had a call today from an 0800 number and said was they TV loyalty team.

    I had a cancellation for TV and they made an offer of £15 off.
    Down to £19. 

    They could only take £5 off broadband so refused that as it's out of contract at the moment.

    The man from Sheffield said he would have to put a £10 admin fee too. 

    So for 19 for signature and 39.50 for broadband.

    I will call for the internet another day. 

    Had the email to confirm but it's at a lower rate. 
    This is not on the sky app yet 


    We're writing to confirm that you have agreed to take up the following fantastic offers:
     
     
    Sky TV
     
    £31.40
    Discounted by £5.00 for 18 months
    -£5.00
    Discounted by £10.00 for 18 months
    -£10.00
    £16.40
     
    I called to get my Super fast Broadband sorted out.

    It's at £39.50
    I spoke to a lady and was offered £27.50 with a £10 admin fee.
    I told her I will check and come back to them as I need to see what other providers are offering.
    I'm having a bit of a headache at the moment.

    18 Feb - I put in cancellation of TV
    20 Feb - I get a call from Sky who - for Signature at £15 off. So for £31.40-£15= £16.40 + £10 Admin fee
    I get an email to confirm this - for 18 months




    I notice on the app and online that my Billing has been adjusted and a bill issued for this plus £10admin fee.





    PLUS -  When I look at future billing I can not see any TV - just a charge for Broadband at £43.

    I was going to call them today about this - but got a call from Retentions - saying I had put a cancellation in and they were calling about this. Initially they couldn't see the details - put on hold then say yes is a contract till Aug 2025 but at £19 and not £16.40. I need to speak to customer services to talk about the billing and why its not there - They gave a number assuring its a UK Line.

    I called and spoke to Billing Team - overseas - Could help after 23minincluding being on hold while they check details put through to Values Team - overseas - who can not resolve-after 25mins they help by raising a case for technical support and  gave me a reference number -saying someone may contact me.

    I don't know where I stand as I am looking at the email confirming Signature for £16.40 - but its not on their system and its not on billing.

    I did ask values team guy about cutting BB cost - best he could do was -£5.  I'll try again on this later - Hopefully the TV gets sorted.


  • niktheguru
    niktheguru Posts: 1,476 Forumite
    First Post Name Dropper First Anniversary Combo Breaker

    I'm having a bit of a headache at the moment.

    18 Feb - I put in cancellation of TV
    20 Feb - I get a call from Sky who - for Signature at £15 off. So for £31.40-£15= £16.40 + £10 Admin fee
    I get an email to confirm this - for 18 months




    I notice on the app and online that my Billing has been adjusted and a bill issued for this plus £10admin fee.



    PLUS -  When I look at future billing I can not see any TV - just a charge for Broadband at £43.

    I was going to call them today about this - but got a call from Retentions - saying I had put a cancellation in and they were calling about this. Initially they couldn't see the details - put on hold then say yes is a contract till Aug 2025 but at £19 and not £16.40. I need to speak to customer services to talk about the billing and why its not there - They gave a number assuring its a UK Line.

    I called and spoke to Billing Team - overseas - Could help after 23minincluding being on hold while they check details put through to Values Team - overseas - who can not resolve-after 25mins they help by raising a case for technical support and  gave me a reference number -saying someone may contact me.

    I don't know where I stand as I am looking at the email confirming Signature for £16.40 - but its not on their system and its not on billing.

    I did ask values team guy about cutting BB cost - best he could do was -£5.  I'll try again on this later - Hopefully the TV gets sorted.


    Just put a complaint in with sky. You have documented email evidence of the offer. The complaints team will ask for a copy of the email and then have the ability to honour it or beat it. This can take a few days, so just put the complaint in now.
  • Grav15
    Grav15 Posts: 37 Forumite
    First Anniversary First Post
    Offered this via live chat. 2 days after cancellinf

    Netflix Premium [4 screens] £15.50/11.50
    Sky HD £9/4
    Sky Signature £36.50/20.50
    Ultra HD £4/1
    Sky Cinema £19/6


    total - £43
    This deal is for the next 18 months only.
    After the 18 months it will go back to its standard prices.
    There will be a £20 admin fee charged, that will be a one time fee added to your next bill.
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