Sky TV retention deals ( post your haggling successes )

tt2505

FUrake said:

if you give it a go, let me know how you get on, cheers!

Thank you so much 🙌
phone call made, spoke to a lovely chap name Lewis who’s re-contacted me for 18mths at a cost of £34 including the April inflation rise, that’s £3.50 more than my previous 18mth contract 🤩
signature, multiroom & no ad Netflix 👏

FUrake

good stuff, gives me hope for monday!

tt2505

FUrake said:

good stuff, gives me hope for monday!

🤞🤞🤞 for you!

After more than 20 odd years of being a Sky customer, this is the only time that I’ve ever had to get into cancelling, I’ve always been happy with an offer the retention team quoted. This time has been traumatic 😱

hope to see you post that you’ve been successful too, thanks again for posting the number 😊

FUrake

tt2505 said:

FUrake said:

good stuff, gives me hope for monday!

🤞🤞🤞 for you!

After more than 20 odd years of being a Sky customer, this is the only time that I’ve ever had to get into cancelling, I’ve always been happy with an offer the retention team quoted. This time has been traumatic 😱

hope to see you post that you’ve been successful too, thanks again for posting the number 😊

thanks, yeh im in the same boat, ive always accepted an offer prior to actually being cut off, they're really tough on negotiations this time around for alot of people it seems, will do a post once ive spoke to the winback team, hopefully with good news haha

pKaTz

pKaTz said:

MadHoneyBadger said:

pKaTz said:

I'm looking to get something done today as my sky TV and Broadband is out of contract.

I'm paying

Signature - £31.40
Broadband Super fast - £39.5
Total = £70.90

I've called a few times but not getting anywhere near prices that are mentioned here.

Maybe as I haven't got HD. UHD, Sports, Cinema, multi room etc.

If I put in a 30 day notice for cancellation would that also affect my broadband or should I Sort broadband out separately?

I'm off work today so need to call them today. 

How did you get on? I'm looking to do exactly the same today while I have a day off too.

Can't find a single option for Live Chat. I prefer live chat as I have been promised so many things over the phone only for it to fall on its backside. With Live Chat I get a copy of what is said.

I've tried the mobile text option but keep getting a message to say:
'Hi, it's Sky. This contact option is currently not in use. To reach one of our experts, please visit online to find the correct details: https://www.sky.com/help/articles/contacting-sky'

I didn't get round to it as noone replied with. Suggestion. 

I got round to calling tonight.

Spoke to someone in India first,
I asked to cancel TV and they say will try and get better price for me.

Currently its SKY Q
Signature - £31.40
Superfast BB- £39.50
Total - £70.90

In April this will rise to 
Signature - £35.45
Superfast BB- £43.00
Total - £78.45


The lady on the phone offered
Signature - £31.50
Superfast BB- £38.00
Total - £69.50

I declined this and asked to cancel. She said she can put me through to someone else and it might be a wait - it was about 7:45pm.

The next lady was from the UK. 
She offered 
Signature - £25.45 + £10 admin
Superfast BB- £34.00 +£10 admin
Total - £59.45 +£20 admin
This is for 18 month contract and avoid April price rise.

I asked to think about it -its £10 less than what I pay now and they could not get rid of the admin fee. The admin adds £1.11 per month.

I commented that a new customer can get the phone and BB and TV for £39 - they said this is stream and I have Sky Q.


I will call tomorrow and put a cancellation in for TV and see how it goes after this.

pKaTz

pKaTz said:

pKaTz said:

MadHoneyBadger said:

pKaTz said:

I'm looking to get something done today as my sky TV and Broadband is out of contract.

I'm paying

Signature - £31.40
Broadband Super fast - £39.5
Total = £70.90

I've called a few times but not getting anywhere near prices that are mentioned here.

Maybe as I haven't got HD. UHD, Sports, Cinema, multi room etc.

If I put in a 30 day notice for cancellation would that also affect my broadband or should I Sort broadband out separately?

I'm off work today so need to call them today. 

How did you get on? I'm looking to do exactly the same today while I have a day off too.

Can't find a single option for Live Chat. I prefer live chat as I have been promised so many things over the phone only for it to fall on its backside. With Live Chat I get a copy of what is said.

I've tried the mobile text option but keep getting a message to say:
'Hi, it's Sky. This contact option is currently not in use. To reach one of our experts, please visit online to find the correct details: https://www.sky.com/help/articles/contacting-sky'

I didn't get round to it as noone replied with. Suggestion. 

I got round to calling tonight.

Spoke to someone in India first,
I asked to cancel TV and they say will try and get better price for me.

Currently its SKY Q
Signature - £31.40
Superfast BB- £39.50
Total - £70.90

In April this will rise to 
Signature - £35.45
Superfast BB- £43.00
Total - £78.45


The lady on the phone offered
Signature - £31.50
Superfast BB- £38.00
Total - £69.50

I declined this and asked to cancel. She said she can put me through to someone else and it might be a wait - it was about 7:45pm.

The next lady was from the UK. 
She offered 
Signature - £25.45 + £10 admin
Superfast BB- £34.00 +£10 admin
Total - £59.45 +£20 admin
This is for 18 month contract and avoid April price rise.

I asked to think about it -its £10 less than what I pay now and they could not get rid of the admin fee. The admin adds £1.11 per month.

I commented that a new customer can get the phone and BB and TV for £39 - they said this is stream and I have Sky Q.


I will call tomorrow and put a cancellation in for TV and see how it goes after this.

I just got off the phone with them.

1st man was in India offered
£63.50 total

then with Sky Cinema offered £64.

I declined and was put through to a lady in Scotland
She offered me 
Signature - £24
BB - £30
Total - £54 
No admin fee
With a price freeze for April.

I declined this and put cancellation in for TV.

It will cancel on 20th March.

Lets see what  offers I get from here.

ccdorset

I am only 5 months into my Sky Stream and Broadband contracts.

Looks like my bills will be increasing with the April price increase from £53 per month to £62 per month. 

Sky Ultimate with Basic Netflix - £23 to £25
Whole Home - £6 to £6.50
Cinema - £8 to £11
Broadband - £16 to £19.50

I went on Live Chat initially to see if they could do anything about the broadband (Sky Stream TV retentions is only available over the phone). They responded that they could offer me £34 per month for broadband! I explained I was only 5 months into my contract and was complaining about the broadband increasing from £16 to £19.50, so not sure why they offered £34! Anyway, nothing they could do.

I'll contact Sky nearer to the price increase time, but I expect I am going to be stuck with the TV increase as everything is in contract. Broadband I will be able to leave penalty-free, however even £19.50 is a decent price that I don't think I could beat elsewhere. Though going from £53 to £62 per month seems a steep increase.

hazelwoods

Grav15 said:

hazelwoods said:

FUrake said:

im cut off from sky in under 48 hours now and have received no emails/texts/phone calls with offers for a new contract which is surprising as ive been a customer for over 20 years

24 years with Sky TV. Always managed to negotiate a decent package each year, till now.

I eventually managed to get a decent deal on broadband, but TV is going on 3rd March. Once it's gone I'll look at Sky Stream. They won't let me move from SkyQ or Stream at present without charging £35-40

What was your decent broadband deal?

Superfast broadband, which is what I have now, for £25.

It's been suggested that Sky are concentrating on new broadband customers at the moment, or they won't meet their targets from Openreach. Prices for new customers may get even cheaper.

FUrake

ppjj29 said:

The best deal I got was over the phone, speaking to someone in the UK team. I canceled and let the service cut off.

A few days later I gave them a call and spoke to a really nice lady who managed to get us:

- Signature
- Cinema 
- HD
- Multiroom
- A second multiroom box free of charge 
- No admin fee

For £30 a month. 

You have to be prepared for your service to disconnect. When you speak to them, make it very clear that you are not bothered whether you stay with them or not. Outline from the start that you are looking to pay less than what you currently pay, otherwise you'll just go to Virgin/Freesat/Freeview. 

Of course they want to retain your business, they will just try and call your bluff and hope you cave earlier than they do!

I think it may also depend on what offers they have on at the time. I negotiated just after Christmas so think they had a few deals on too. 

dont suppose you can provide a breakdown for each piece of the package that makes up the £30. I was cut off last night, phoned winback team just now and was offered the following for the parts of the deal you have, these are also the april onwards prices for me, are yours that aswell or iis it £30 then + 6.7% from april onwards? cheers

signature - £21.50
cinema - £7
HD - £5
Multiroom - £10

FUrake

this is what I was just offered from the win back team

signature - £19 which will increase to £21.50 in april
sky sports - £12 which will increase to £13 in april
TNT sports -  £25 which will increase to £27 in april
TNT HD - £0
sky cinema - £7 and no april increase
sky sports HD - £2 and no april increase
sky HD, £5 and no april increase
multiroom - £10 and no april increase
ultra HD - £2 and no april increase

no admin fee (was going to be £10 but she offered to remove it)
£20 account credit for free

I said id consider it

edit - 99% sure I made a mistake here and the deal didnt include sky sports HD (maybe this comes as standard now?), she said it would be £85.50 after april increase but the above adds up to £87.50