Sky TV retention deals ( post your haggling successes )

miller

You'll probably get a letter at some point saying your current discount has been extended. Wont stop the regular price increases and price manipulation of extras (HD, multiroom etc.) of course. Just got Freeview sorted out as a backup, so if Sky push it too much then they can do one. I think Comcast have worked out that they overpaid for something that is dying.

brewerdave

ScoobyDoobyDooLondon said:

Any good offers on Sky Q retention deals?

I've got 3 days to go before my Sky is cancelled. No one has rang but had poor email offers. 

Currently paying £55 for the following:

Sky Signature

Ultimate TV Add on

Sky Kids

Sky Sports - Complete Pack

Sky Cinema

Sky Sports HD

Sky HD

Multiscreen

Ultra HD

Looking for a similar deal, is this likely with Black Friday offers?

Happy to let my contract get cancelled and if nothing decent comes up, will go down the Freeview route.

You currently have a very good deal for £55 ! Don't think that you are going to get anywhere near that price in view of all the comments recently about Sky "deals"(or lack of).
Recently my s-i-l (who had everything except Netflix) tried the dance with Sky, something he has done every 12-18 months for the last 12+ years with success - but it was like getting blood out of a stone !
He didn't want to let the cancellation go thru' (couldn't bear to lose Sports) ,so he had to chop bits off in the end to get the price back down to something reasonable about 3 days before switch off.

loucam

Need advice on my offer from sky please.  I cancelled a couple of weeks ago and after receiving a text have called winback twice to see what they can offer.

They are telling me the best they can do is:
Sky Signature, Sports, Cinema, Multiroom, Ultimate & HD for £59
Ultrafast Broadband for £38
So a monthly total of £97 (my current bill is £130 with only superfast bb plus tv package above)

I feel the ultrafast total is too high but can't get them to budge on it. They also said they can't remove the £20 admin charge as well.

Any thoughts would be great!

Thanks

Brimble

loucam said:

Need advice on my offer from sky please.  I cancelled a couple of weeks ago and after receiving a text have called winback twice to see what they can offer.

They are telling me the best they can do is:
Sky Signature, Sports, Cinema, Multiroom, Ultimate & HD for £59
Ultrafast Broadband for £38
So a monthly total of £97 (my current bill is £130 with only superfast bb plus tv package above)

I feel the ultrafast total is too high but can't get them to budge on it. They also said they can't remove the £20 admin charge as well.

Any thoughts would be great!

Thanks

Just a quick query first: You say you cancelled a couple of weeks ago and have since called winback - do you mean either:
 - you cancelled and are currently in your 31 days cancellation period, but still have your services, in which case you spoke to 'retentions' rather than 'winback'
OR
 - your cancellation actually went through couple of weeks ago, so you were cut off and have been without your Sky services for the last two weeks, and hence have recently spoken to 'winback'

You can only speak to winback after your services have actually been cut off and you are technically no longer a customer.

(It makes a difference because - historically at least - 'winback' tend to offer better deals than 'retentions' - though with people's recent experiences documented on here, I'm not sure that's quite so clear a distinction now as it was a year or so ago...).

loucam

Brimble said:

loucam said:

Need advice on my offer from sky please.  I cancelled a couple of weeks ago and after receiving a text have called winback twice to see what they can offer.

They are telling me the best they can do is:
Sky Signature, Sports, Cinema, Multiroom, Ultimate & HD for £59
Ultrafast Broadband for £38
So a monthly total of £97 (my current bill is £130 with only superfast bb plus tv package above)

I feel the ultrafast total is too high but can't get them to budge on it. They also said they can't remove the £20 admin charge as well.

Any thoughts would be great!

Thanks

Just a quick query first: You say you cancelled a couple of weeks ago and have since called winback - do you mean either:
 - you cancelled and are currently in your 31 days cancellation period, but still have your services, in which case you spoke to 'retentions' rather than 'winback'
OR
 - your cancellation actually went through couple of weeks ago, so you were cut off and have been without your Sky services for the last two weeks, and hence have recently spoken to 'winback'

You can only speak to winback after your services have actually been cut off and you are technically no longer a customer.

(It makes a difference because - historically at least - 'winback' tend to offer better deals than 'retentions' - though with people's recent experiences documented on here, I'm not sure that's quite so clear a distinction now as it was a year or so ago...).

Hi, thanks for that, I am currently in the 31 day cancellation period.  I received a text to give them a call to see what they could offer but I ignored the telephone number listed and instead used 0333 759 4451 which someone put on this thread for the winback team. The person I spoke to without prompting mentioned during the call that they were from winback and that’s why they were able to reduce the price from what I was offered on my previous calls and that it really was the best they could do. Who knows though, they could just be spinning me a line and are actually retentions! 

I’m looking at other options for packages and for standalone broadband as I definitely think £38 is too high for ultra fast. Such a hassle having to do all this though.

Brimble

loucam said:

Brimble said:

loucam said:

Need advice on my offer from sky please.  I cancelled a couple of weeks ago and after receiving a text have called winback twice to see what they can offer.

They are telling me the best they can do is:
Sky Signature, Sports, Cinema, Multiroom, Ultimate & HD for £59
Ultrafast Broadband for £38
So a monthly total of £97 (my current bill is £130 with only superfast bb plus tv package above)

I feel the ultrafast total is too high but can't get them to budge on it. They also said they can't remove the £20 admin charge as well.

Any thoughts would be great!

Thanks

Just a quick query first: You say you cancelled a couple of weeks ago and have since called winback - do you mean either:
 - you cancelled and are currently in your 31 days cancellation period, but still have your services, in which case you spoke to 'retentions' rather than 'winback'
OR
 - your cancellation actually went through couple of weeks ago, so you were cut off and have been without your Sky services for the last two weeks, and hence have recently spoken to 'winback'

You can only speak to winback after your services have actually been cut off and you are technically no longer a customer.

(It makes a difference because - historically at least - 'winback' tend to offer better deals than 'retentions' - though with people's recent experiences documented on here, I'm not sure that's quite so clear a distinction now as it was a year or so ago...).

Hi, thanks for that, I am currently in the 31 day cancellation period.  I received a text to give them a call to see what they could offer but I ignored the telephone number listed and instead used 0333 759 4451 which someone put on this thread for the winback team. The person I spoke to without prompting mentioned during the call that they were from winback and that’s why they were able to reduce the price from what I was offered on my previous calls and that it really was the best they could do. Who knows though, they could just be spinning me a line and are actually retentions! 

I’m looking at other options for packages and for standalone broadband as I definitely think £38 is too high for ultra fast. Such a hassle having to do all this though.

What I'd say about the hassle is this: no one has to do it - everyone is free to choose from many options:
 - pay the standard price to Sky - no hassle at all
 - call them at each contract renewal and take whatever they offer - some discount, minor hassle
 - cancel services but take a deal before the cancellation goes through - bit more hassle, bit more discount
 - cancel services and let the cancellation actually happen, be without services for a few days / weeks, then take whatever deal is offered - the most hassle, normally the biggest discount
 - go to a completely different provider

With all these options that people are free to choose from, everyone just needs to decide what works best for them. You'll get some peope on here say "they should give same cheap prices to all people" but that's incredibly naive, it's the same as buying a house, you can paying the asking price (easy but more expensive) or you can negotiate (hopefully cheaper but more hassle). And the idea that Sky could just give everyone today's cheapest price is just stupid - as if any private company would trash it's profits like that...

In your case, if I were you I'd go through the last 50 or so pages of this thread, find people who have a similar package to you, and see what sort of deals they've got at the various stages (in contract / near contract end and 'threatened' to cancel / actually cancelled / let cancellation happen). Then you can determine what you are likely to get from Sky, and weigh it up against other options.

PS On the admin charge, if you're ever on a call with them and basically say "Aww, it's just the admin charge, I'd take the deal right now without the admin charge, but not with it", then sometimes they can add a credit to offset all or some of the admin charge. Not always, it probably depends on quotas and targets for the day etc.

Good luck!

loucam

Brimble said:

loucam said:

Brimble said:

loucam said:

Need advice on my offer from sky please.  I cancelled a couple of weeks ago and after receiving a text have called winback twice to see what they can offer.

They are telling me the best they can do is:
Sky Signature, Sports, Cinema, Multiroom, Ultimate & HD for £59
Ultrafast Broadband for £38
So a monthly total of £97 (my current bill is £130 with only superfast bb plus tv package above)

I feel the ultrafast total is too high but can't get them to budge on it. They also said they can't remove the £20 admin charge as well.

Any thoughts would be great!

Thanks

Just a quick query first: You say you cancelled a couple of weeks ago and have since called winback - do you mean either:
 - you cancelled and are currently in your 31 days cancellation period, but still have your services, in which case you spoke to 'retentions' rather than 'winback'
OR
 - your cancellation actually went through couple of weeks ago, so you were cut off and have been without your Sky services for the last two weeks, and hence have recently spoken to 'winback'

You can only speak to winback after your services have actually been cut off and you are technically no longer a customer.

(It makes a difference because - historically at least - 'winback' tend to offer better deals than 'retentions' - though with people's recent experiences documented on here, I'm not sure that's quite so clear a distinction now as it was a year or so ago...).

Hi, thanks for that, I am currently in the 31 day cancellation period.  I received a text to give them a call to see what they could offer but I ignored the telephone number listed and instead used 0333 759 4451 which someone put on this thread for the winback team. The person I spoke to without prompting mentioned during the call that they were from winback and that’s why they were able to reduce the price from what I was offered on my previous calls and that it really was the best they could do. Who knows though, they could just be spinning me a line and are actually retentions! 

I’m looking at other options for packages and for standalone broadband as I definitely think £38 is too high for ultra fast. Such a hassle having to do all this though.

What I'd say about the hassle is this: no one has to do it - everyone is free to choose from many options:
 - pay the standard price to Sky - no hassle at all
 - call them at each contract renewal and take whatever they offer - some discount, minor hassle
 - cancel services but take a deal before the cancellation goes through - bit more hassle, bit more discount
 - cancel services and let the cancellation actually happen, be without services for a few days / weeks, then take whatever deal is offered - the most hassle, normally the biggest discount
 - go to a completely different provider

With all these options that people are free to choose from, everyone just needs to decide what works best for them. You'll get some peope on here say "they should give same cheap prices to all people" but that's incredibly naive, it's the same as buying a house, you can paying the asking price (easy but more expensive) or you can negotiate (hopefully cheaper but more hassle). And the idea that Sky could just give everyone today's cheapest price is just stupid - as if any private company would trash it's profits like that...

In your case, if I were you I'd go through the last 50 or so pages of this thread, find people who have a similar package to you, and see what sort of deals they've got at the various stages (in contract / near contract end and 'threatened' to cancel / actually cancelled / let cancellation happen). Then you can determine what you are likely to get from Sky, and weigh it up against other options.

PS On the admin charge, if you're ever on a call with them and basically say "Aww, it's just the admin charge, I'd take the deal right now without the admin charge, but not with it", then sometimes they can add a credit to offset all or some of the admin charge. Not always, it probably depends on quotas and targets for the day etc.

Good luck!

Thanks for that, appreciate the advice. Will have a read through the thread properly tomorrow and get an idea of what others have been quoted. Been having a look at other options away from sky too so will weigh up all options.

chrisw

Brimble said:

loucam said:

Brimble said:

loucam said:

Need advice on my offer from sky please.  I cancelled a couple of weeks ago and after receiving a text have called winback twice to see what they can offer.

They are telling me the best they can do is:
Sky Signature, Sports, Cinema, Multiroom, Ultimate & HD for £59
Ultrafast Broadband for £38
So a monthly total of £97 (my current bill is £130 with only superfast bb plus tv package above)

I feel the ultrafast total is too high but can't get them to budge on it. They also said they can't remove the £20 admin charge as well.

Any thoughts would be great!

Thanks

Just a quick query first: You say you cancelled a couple of weeks ago and have since called winback - do you mean either:
 - you cancelled and are currently in your 31 days cancellation period, but still have your services, in which case you spoke to 'retentions' rather than 'winback'
OR
 - your cancellation actually went through couple of weeks ago, so you were cut off and have been without your Sky services for the last two weeks, and hence have recently spoken to 'winback'

You can only speak to winback after your services have actually been cut off and you are technically no longer a customer.

(It makes a difference because - historically at least - 'winback' tend to offer better deals than 'retentions' - though with people's recent experiences documented on here, I'm not sure that's quite so clear a distinction now as it was a year or so ago...).

Hi, thanks for that, I am currently in the 31 day cancellation period.  I received a text to give them a call to see what they could offer but I ignored the telephone number listed and instead used 0333 759 4451 which someone put on this thread for the winback team. The person I spoke to without prompting mentioned during the call that they were from winback and that’s why they were able to reduce the price from what I was offered on my previous calls and that it really was the best they could do. Who knows though, they could just be spinning me a line and are actually retentions! 

I’m looking at other options for packages and for standalone broadband as I definitely think £38 is too high for ultra fast. Such a hassle having to do all this though.

What I'd say about the hassle is this: no one has to do it - everyone is free to choose from many options:
 - pay the standard price to Sky - no hassle at all
 - call them at each contract renewal and take whatever they offer - some discount, minor hassle
 - cancel services but take a deal before the cancellation goes through - bit more hassle, bit more discount
 - cancel services and let the cancellation actually happen, be without services for a few days / weeks, then take whatever deal is offered - the most hassle, normally the biggest discount
 - go to a completely different provider

There's also the law of diminishing returns. I took the second option - a short time on texting saved me £40 odd a month. I might have got a few more pounds off with cancelling and then possibly another couple of quid by letting it cancel but I'm perfectly happy with the deal I got.

brewerdave

chrisw said:

Brimble said:

loucam said:

Brimble said:

loucam said:

Need advice on my offer from sky please.  I cancelled a couple of weeks ago and after receiving a text have called winback twice to see what they can offer.

They are telling me the best they can do is:
Sky Signature, Sports, Cinema, Multiroom, Ultimate & HD for £59
Ultrafast Broadband for £38
So a monthly total of £97 (my current bill is £130 with only superfast bb plus tv package above)

I feel the ultrafast total is too high but can't get them to budge on it. They also said they can't remove the £20 admin charge as well.

Any thoughts would be great!

Thanks

Just a quick query first: You say you cancelled a couple of weeks ago and have since called winback - do you mean either:
 - you cancelled and are currently in your 31 days cancellation period, but still have your services, in which case you spoke to 'retentions' rather than 'winback'
OR
 - your cancellation actually went through couple of weeks ago, so you were cut off and have been without your Sky services for the last two weeks, and hence have recently spoken to 'winback'

You can only speak to winback after your services have actually been cut off and you are technically no longer a customer.

(It makes a difference because - historically at least - 'winback' tend to offer better deals than 'retentions' - though with people's recent experiences documented on here, I'm not sure that's quite so clear a distinction now as it was a year or so ago...).

Hi, thanks for that, I am currently in the 31 day cancellation period.  I received a text to give them a call to see what they could offer but I ignored the telephone number listed and instead used 0333 759 4451 which someone put on this thread for the winback team. The person I spoke to without prompting mentioned during the call that they were from winback and that’s why they were able to reduce the price from what I was offered on my previous calls and that it really was the best they could do. Who knows though, they could just be spinning me a line and are actually retentions! 

I’m looking at other options for packages and for standalone broadband as I definitely think £38 is too high for ultra fast. Such a hassle having to do all this though.

What I'd say about the hassle is this: no one has to do it - everyone is free to choose from many options:
 - pay the standard price to Sky - no hassle at all
 - call them at each contract renewal and take whatever they offer - some discount, minor hassle
 - cancel services but take a deal before the cancellation goes through - bit more hassle, bit more discount
 - cancel services and let the cancellation actually happen, be without services for a few days / weeks, then take whatever deal is offered - the most hassle, normally the biggest discount
 - go to a completely different provider

There's also the law of diminishing returns. I took the second option - a short time on texting saved me £40 odd a month. I might have got a few more pounds off with cancelling and then possibly another couple of quid by letting it cancel but I'm perfectly happy with the deal I got.

But the point appears to be that ,for most hagglers, the savings with your approach are now relatively small, maybe a couple of ££s off but rarely £40 !! 

chrisw

brewerdave said:

chrisw said:

Brimble said:

loucam said:

Brimble said:

loucam said:

Need advice on my offer from sky please.  I cancelled a couple of weeks ago and after receiving a text have called winback twice to see what they can offer.

They are telling me the best they can do is:
Sky Signature, Sports, Cinema, Multiroom, Ultimate & HD for £59
Ultrafast Broadband for £38
So a monthly total of £97 (my current bill is £130 with only superfast bb plus tv package above)

I feel the ultrafast total is too high but can't get them to budge on it. They also said they can't remove the £20 admin charge as well.

Any thoughts would be great!

Thanks

Just a quick query first: You say you cancelled a couple of weeks ago and have since called winback - do you mean either:
 - you cancelled and are currently in your 31 days cancellation period, but still have your services, in which case you spoke to 'retentions' rather than 'winback'
OR
 - your cancellation actually went through couple of weeks ago, so you were cut off and have been without your Sky services for the last two weeks, and hence have recently spoken to 'winback'

You can only speak to winback after your services have actually been cut off and you are technically no longer a customer.

(It makes a difference because - historically at least - 'winback' tend to offer better deals than 'retentions' - though with people's recent experiences documented on here, I'm not sure that's quite so clear a distinction now as it was a year or so ago...).

Hi, thanks for that, I am currently in the 31 day cancellation period.  I received a text to give them a call to see what they could offer but I ignored the telephone number listed and instead used 0333 759 4451 which someone put on this thread for the winback team. The person I spoke to without prompting mentioned during the call that they were from winback and that’s why they were able to reduce the price from what I was offered on my previous calls and that it really was the best they could do. Who knows though, they could just be spinning me a line and are actually retentions! 

I’m looking at other options for packages and for standalone broadband as I definitely think £38 is too high for ultra fast. Such a hassle having to do all this though.

What I'd say about the hassle is this: no one has to do it - everyone is free to choose from many options:
 - pay the standard price to Sky - no hassle at all
 - call them at each contract renewal and take whatever they offer - some discount, minor hassle
 - cancel services but take a deal before the cancellation goes through - bit more hassle, bit more discount
 - cancel services and let the cancellation actually happen, be without services for a few days / weeks, then take whatever deal is offered - the most hassle, normally the biggest discount
 - go to a completely different provider

There's also the law of diminishing returns. I took the second option - a short time on texting saved me £40 odd a month. I might have got a few more pounds off with cancelling and then possibly another couple of quid by letting it cancel but I'm perfectly happy with the deal I got.

But the point appears to be that ,for most hagglers, the savings with your approach are now relatively small, maybe a couple of ££s off but rarely £40 !! 

This was only a month or so ago. They knocked off £30 straight away and then another £10 if I took Sky mobile. I agreed but just haven't activated the mobile sim so it doesn't appear on my bill.