Sky TV retention deals ( post your haggling successes )

Alberto_Frog

I added Netflix later - the original deal was £23 for Signature + Multiroom.
I asked WinBack if Netflix was cheaper with them - they said it was £6 regardless of how I ordered it.
I’m not under contract for Multiroom (I’m guessing a 1 month rolling contract) - so theoretically I could cancel the Multiroom element of the package.

vanessa1977

In September, I cancelled our Sky via chat as the renewal offer was more than what we were currently paying and had seen some good offers on this forum. A couple of days later, I had a call from retentions offering £43 for Sky Signature, Ultimate Add On, Sky Sports, SS HD, normal HD - this was a good offer for me as we were previously paying £50 so took this.

My FIL's offer was going to come to an end. I did this for him last time via chat. This time went on and best offer was in the £70s (he has same package + multiroom), he was currently paying £56 so I said no. The chat agent would not cancel via chat and kept saying to call a number to see if we could get better deals (couldn't call as not with FIL and not male). I just said cancel repeatedly but the agent was really awkward and it took a while for him to cancel (he kept just sending more info on why the costs were going up). He wouldn't close the chat, saying it would close automatically (it didn't). When the chat normally closes, it brings up a screen to give feedback on the agent, so I think this is why he wouldn't close it. 

Anyway, it has been a week and no call from retentions so far. Am worried won't get a call because I had to force the agent to cancel after multiple requests. Any suggestions as to what to do, or just wait it out? FIL won't be happy if Sky gets cut off...

Brimble

Oh no, now what are we supposed to do? I was all ready to call Sky tomorrow and discuss with them their Comeback20 deal that we got through the post of £23pm for Sky Q, Signature and Netflix, then yesterday I got an email from Now offering their basic package for just £1pm for the next 6 months. This leaves us with 3 very different options:

 - Sky Q, Signature and Netflix for £23pm - most expensive, but by far the best functionality
 - Now for £1pm - cheapest, but least functionality / convenience
 - Now plus Boost for £7pm (or possibly even less if there is ever an offer for Boost) - middle option, includes HD and ad-skipping, but only for Now channels, not ITV, C4 etc.

We've been trying Now and the various other streaming apps (BBC, ITV, C4 etc) for the last month or so, but have to say that we hate it. All the apps work slightly differently, they are glitchy and often take a good few seconds to load and even crush sometimes, plus with streaming you can't skip adverts on the terrestrial channels, or enjoy normal 'Sky' functionality, unless you buy a premium subscription for each individual app! But having said all of that, £1pm or even £7pm are very different to £23pm - if the price difference was small we'd definitely take Sky Q, but is it '23 times better'?

Would be interested to hear if others have had this debate in their households...

ImranQ

Brimble said:

Oh no, now what are we supposed to do? I was all ready to call Sky tomorrow and discuss with them their Comeback20 deal that we got through the post of £23pm for Sky Q, Signature and Netflix, then yesterday I got an email from Now offering their basic package for just £1pm for the next 6 months. This leaves us with 3 very different options:

 - Sky Q, Signature and Netflix for £23pm - most expensive, but by far the best functionality
 - Now for £1pm - cheapest, but least functionality / convenience
 - Now plus Boost for £7pm (or possibly even less if there is ever an offer for Boost) - middle option, includes HD and ad-skipping, but only for Now channels, not ITV, C4 etc.

We've been trying Now and the various other streaming apps (BBC, ITV, C4 etc) for the last month or so, but have to say that we hate it. All the apps work slightly differently, they are glitchy and often take a good few seconds to load and even crush sometimes, plus with streaming you can't skip adverts on the terrestrial channels, or enjoy normal 'Sky' functionality, unless you buy a premium subscription for each individual app! But having said all of that, £1pm or even £7pm are very different to £23pm - if the price difference was small we'd definitely take Sky Q, but is it '23 times better'?

Would be interested to hear if others have had this debate in their households...

How about phoning Sky and telling them you have an offer which you are going for but you prefer to stay with Sky if possible as you have been them and will they better their offer ? You don't try, you don't get..

Brimble

ImranQ said:

Brimble said:

Oh no, now what are we supposed to do? I was all ready to call Sky tomorrow and discuss with them their Comeback20 deal that we got through the post of £23pm for Sky Q, Signature and Netflix, then yesterday I got an email from Now offering their basic package for just £1pm for the next 6 months. This leaves us with 3 very different options:

 - Sky Q, Signature and Netflix for £23pm - most expensive, but by far the best functionality
 - Now for £1pm - cheapest, but least functionality / convenience
 - Now plus Boost for £7pm (or possibly even less if there is ever an offer for Boost) - middle option, includes HD and ad-skipping, but only for Now channels, not ITV, C4 etc.

We've been trying Now and the various other streaming apps (BBC, ITV, C4 etc) for the last month or so, but have to say that we hate it. All the apps work slightly differently, they are glitchy and often take a good few seconds to load and even crush sometimes, plus with streaming you can't skip adverts on the terrestrial channels, or enjoy normal 'Sky' functionality, unless you buy a premium subscription for each individual app! But having said all of that, £1pm or even £7pm are very different to £23pm - if the price difference was small we'd definitely take Sky Q, but is it '23 times better'?

Would be interested to hear if others have had this debate in their households...

How about phoning Sky and telling them you have an offer which you are going for but you prefer to stay with Sky if possible as you have been them and will they better their offer ? You don't try, you don't get..

That's what I normally do, and having cancelled and been disconnected a month or so ago, the offers aren't going to get much better than £23pm for Q, Signature and Netflix - looking through the last 50 or so pages of this thread, I think a couple of people got same for £22pm, so £1pm cheaper, but obviously nowhere near the £1pm or £7pm NOW offers. I appreciate of course that they are inferior products, but are they that inferior. Is the Sky package really 23 times better than basic NOW, or 3 times better than NOW with Boost? It's a tough one...

MouldyOldDough

Brimble said:

ImranQ said:

Brimble said:

Oh no, now what are we supposed to do? I was all ready to call Sky tomorrow and discuss with them their Comeback20 deal that we got through the post of £23pm for Sky Q, Signature and Netflix, then yesterday I got an email from Now offering their basic package for just £1pm for the next 6 months. This leaves us with 3 very different options:

 - Sky Q, Signature and Netflix for £23pm - most expensive, but by far the best functionality
 - Now for £1pm - cheapest, but least functionality / convenience
 - Now plus Boost for £7pm (or possibly even less if there is ever an offer for Boost) - middle option, includes HD and ad-skipping, but only for Now channels, not ITV, C4 etc.

We've been trying Now and the various other streaming apps (BBC, ITV, C4 etc) for the last month or so, but have to say that we hate it. All the apps work slightly differently, they are glitchy and often take a good few seconds to load and even crush sometimes, plus with streaming you can't skip adverts on the terrestrial channels, or enjoy normal 'Sky' functionality, unless you buy a premium subscription for each individual app! But having said all of that, £1pm or even £7pm are very different to £23pm - if the price difference was small we'd definitely take Sky Q, but is it '23 times better'?

Would be interested to hear if others have had this debate in their households...

How about phoning Sky and telling them you have an offer which you are going for but you prefer to stay with Sky if possible as you have been them and will they better their offer ? You don't try, you don't get..

That's what I normally do, and having cancelled and been disconnected a month or so ago, the offers aren't going to get much better than £23pm for Q, Signature and Netflix - looking through the last 50 or so pages of this thread, I think a couple of people got same for £22pm, so £1pm cheaper, but obviously nowhere near the £1pm or £7pm NOW offers. I appreciate of course that they are inferior products, but are they that inferior. Is the Sky package really 23 times better than basic NOW, or 3 times better than NOW with Boost? It's a tough one...

The difference can also be looked at as just 75p per day!! 

brewerdave

Brimble said:

ImranQ said:

Brimble said:

Oh no, now what are we supposed to do? I was all ready to call Sky tomorrow and discuss with them their Comeback20 deal that we got through the post of £23pm for Sky Q, Signature and Netflix, then yesterday I got an email from Now offering their basic package for just £1pm for the next 6 months. This leaves us with 3 very different options:

 - Sky Q, Signature and Netflix for £23pm - most expensive, but by far the best functionality
 - Now for £1pm - cheapest, but least functionality / convenience
 - Now plus Boost for £7pm (or possibly even less if there is ever an offer for Boost) - middle option, includes HD and ad-skipping, but only for Now channels, not ITV, C4 etc.

We've been trying Now and the various other streaming apps (BBC, ITV, C4 etc) for the last month or so, but have to say that we hate it. All the apps work slightly differently, they are glitchy and often take a good few seconds to load and even crush sometimes, plus with streaming you can't skip adverts on the terrestrial channels, or enjoy normal 'Sky' functionality, unless you buy a premium subscription for each individual app! But having said all of that, £1pm or even £7pm are very different to £23pm - if the price difference was small we'd definitely take Sky Q, but is it '23 times better'?

Would be interested to hear if others have had this debate in their households...

How about phoning Sky and telling them you have an offer which you are going for but you prefer to stay with Sky if possible as you have been them and will they better their offer ? You don't try, you don't get..

. Is the Sky package really 23 times better than basic NOW, or 3 times better than NOW with Boost? It's a tough one...

The major difference is that NOW is a streaming service - no ability to record - and as I have found, not everything broadcast "live" on Sky ,is available to download/stream later.

Alberto_Frog

The problem is that once you’ve used SkyQ (or Sky+) you probably don’t want to switch to a streaming service.

Discovery+ is free with Signature but I find it “borderline unwatchable” because of adverts and clunky FF

freeganneist

I'm in the same boat. 

I'm due to be disconnected from Sky Q today and have received a text saying they've sent the packaging for the box to be returned. I spoke to the winback team (which prematurely contacted me on Friday) and their offer is still £17 per month more than my previous contract.

I proactively took the NOW TV Sports offer at £20 a month, to test it out. It's not ideal - it has a 40 second lag for F1 - but it's OK and I only need it during the F1 season. I can now take the NOW TV Entertainment offer at £1 a month. If I want Netflix I can get the cheapest version at £4.99 a month (with ads) and I can move to a cheaper broadband package with the same speed. The total would be £17 less than my old Sky contract, and £34 less than what they're currently offering. That's a saving of at least £400 a year (assuming I pick and choose NOW TV deals) and even more as I don't need any of them all the time. 

I now have to weigh up the inconvenience of the alternatives. But at the moment it would take a very good deal from Sky to make me renew, and quite honestly I'm sick of having to do this every time the contract ends - and also of the faff of having to deal with them when the billing is wrong, which it usually is in the first few months of any new contract. I got rid of my back-up Virgin broadband for the same reason - the product was fine (and we wanted a back-up while working from home) but I was sick of the silly games, poor billing, and terrible customer service. I'm reaching the stage where I'd rather do without any of these organisations than have their friction. 

MouldyOldDough

freeganneist said:

I'm in the same boat. 

I'm due to be disconnected from Sky Q today and have received a text saying they've sent the packaging for the box to be returned. I spoke to the winback team (which prematurely contacted me on Friday) and their offer is still £17 per month more than my previous contract.

I proactively took the NOW TV Sports offer at £20 a month, to test it out. It's not ideal - it has a 40 second lag for F1 - but it's OK and I only need it during the F1 season. I can now take the NOW TV Entertainment offer at £1 a month. If I want Netflix I can get the cheapest version at £4.99 a month (with ads) and I can move to a cheaper broadband package with the same speed. The total would be £17 less than my old Sky contract, and £34 less than what they're currently offering. That's a saving of at least £400 a year (assuming I pick and choose NOW TV deals) and even more as I don't need any of them all the time. 

I now have to weigh up the inconvenience of the alternatives. But at the moment it would take a very good deal from Sky to make me renew, and quite honestly I'm sick of having to do this every time the contract ends - and also of the faff of having to deal with them when the billing is wrong, which it usually is in the first few months of any new contract. I got rid of my back-up Virgin broadband for the same reason - the product was fine (and we wanted a back-up while working from home) but I was sick of the silly games, poor billing, and terrible customer service. I'm reaching the stage where I'd rather do without any of these organisations than have their friction. 

I have been a Sky customer for 22 years and registered with Sky Priority Customers who do offer me a good deal / possibly the best available deal, every time my renewal is due !