Sky TV retention deals ( post your haggling successes )

jackieblack

Alberto_Frog said:

Dips said:

jackieblack said:

Dips said:

They were keen to give me sky q for no extra charges. Should I agree? Will i still be able to play the win back game when my contract expires in 18 months?

Do you own your Sky+ box?
If you change to SkyQ they own the box and it has to be returned if you cancel 

This was my worry. So they'll have much more leverage if I want to cancel to get a better deal in 18 months

You’re fine!!

Yes they do own the SkyQ box but it certainly doesn’t stop you renegotiating a deal when your contract expires.

If the worse comes to the worse - they will send you a label to return the equipment if you decide to leave.

Just hold on to the Sky+ box so that if you end up cancelling SkyQ, and returning the SkyQ box, you may have the option to record Freesat using your old Sky+ box, depending on the LNB on the dish
(edited for clarity)

JSmithy45AD

jackieblack said:

Alberto_Frog said:

Dips said:

jackieblack said:

Dips said:

They were keen to give me sky q for no extra charges. Should I agree? Will i still be able to play the win back game when my contract expires in 18 months?

Do you own your Sky+ box?
If you change to SkyQ they own the box and it has to be returned if you cancel 

This was my worry. So they'll have much more leverage if I want to cancel to get a better deal in 18 months

You’re fine!!

Yes they do own the SkyQ box but it certainly doesn’t stop you renegotiating a deal when your contract expires.

If the worse comes to the worse - they will send you a label to return the equipment if you decide to leave.

Just hold on to the Sky+ box so that if you end up cancelling SkyQ, and returning the SkyQ box, you have the option to record Freesat using your old Sky+ box

That will be dependant on the LNB on the dish as they're different.

jackieblack

JSmithy45AD said:

jackieblack said:

Alberto_Frog said:

Dips said:

jackieblack said:

Dips said:

They were keen to give me sky q for no extra charges. Should I agree? Will i still be able to play the win back game when my contract expires in 18 months?

Do you own your Sky+ box?
If you change to SkyQ they own the box and it has to be returned if you cancel 

This was my worry. So they'll have much more leverage if I want to cancel to get a better deal in 18 months

You’re fine!!

Yes they do own the SkyQ box but it certainly doesn’t stop you renegotiating a deal when your contract expires.

If the worse comes to the worse - they will send you a label to return the equipment if you decide to leave.

Just hold on to the Sky+ box so that if you end up cancelling SkyQ, and returning the SkyQ box, you have the option to record Freesat using your old Sky+ box

That will be dependant on the LNB on the dish as they're different.

Thanks for clarifying, I was repeating something I’d been told - have edited my previous post 🙂

Marjrie

I will be out of contract at the end of October, starting to look at what deals there might be. Do any of you have the broadband boost for £6 a month, is it worth it? Im trying to find ways of cutting costs but not quality 

Jezzabell

my contracts with sky are due to end soon and the renewal deal is rubbish.  I've been looking at the new customer deals and they currently have broadband free for 9 months if you take out TV and Boradband on a 18 month contract.  Does anyone know if i'll be able to sign a new broadband contract in 9 months and therefore pick up whatever offer they have on at that point and sign up to a new 18 month deal?

WolfUK

Balb0wa did sky contact you direct with that offer? 

_bishbashbosh

I've been a Sky customer for 15+ years and currently have the full package with Sports, Movies, Netflix, Disney and Paramount. However, there's very little that Sky itself offers that I can't now get from a combination of Freeview and the streaming services direct so decided to cancel. After an hour on hold they cancelled straight off the bat - no attempt to keep me whatsoever. It was all done and dusted in a matter of minutes! That was three weeks ago and not heard from them since (other than the standard confirmation emails). It wouldn't have made any difference as I'm determined to go, but does make you wonder if they are trying to phase out SkyQ in favour of Sky Stream. 

brewerdave

_bishbashbosh said:

 It wouldn't have made any difference as I'm determined to go, but does make you wonder if they are trying to phase out SkyQ in favour of Sky Stream. 

My son in law (who has always been regarded as the ace negotiator in the family! ) contacted Sky yesterday to discuss a new deal. He struggled to get anything out of the agent - seemed quite happy to let him go - in the end he chopped off Cinema and Kids to keep the price for TV packages about the same and as nothing was offered on his Ultrafast b/band, left that alone.
Glass/ Stream weren't even mentioned! He intends to look for a better deal on his broadband and move the service provided he can get a better deal elsewhere. 
There must be a lot of subscribers happy to pay £120+ pm for Sky as they really seem to be happy to accept higher levels of churn to avoid discounting.

Alberto_Frog

I’m pretty sure you only get a good deal from Win Back after you cancel - negotiating with accounts / retentions & chat is a frustrating waste of time.

PeanutRuby

Balb0wa said:

I agreed to this 2 weeks ago, quite happy with it, i had to cancel and be without sky for 2 weeks though.

When you cancelled and rejoined after 2 weeks, did you lose your SkyVIP years and have to start at zero again ?