Sky TV retention deals ( post your haggling successes )

GibbsRule_No3.

brewerdave said:

GibbsRule_No3. said:

How long do you need to be away from Sky before you can rejoin?  

Normally reckoned to be 12 months .However your problem will be that as a new customer they may only offer Sky Q that,I believe, you said you couldn't have ??

My new neighbour has had a small dish installed on his bungalow, not sure the HA know he has done this, but precedent set now, so I’ll assume, (if I really find I cannot live without Sky, easy at the moment, other than missing “Miss Scarlet & the Duke), that I can do the same.  He did very kindly tell me I can have a pass from him if I needed to, I won’t but kind of him.  Seems he has three large TVs (living room, kitchen and bedroom) and at least two boxes, he does like his TV and sport.  Sky made no attempt to keep me and I would have been an easy keep.


Grrrr!!

I had time on my hands today and was trying to workout how to do a chat session.  Did not find it but did manage to see a message online saying they will offer me Sky basic for £24 until 8 August. Supposedly an email had been sent with the offer but it had my works email not the the one I am using now. Nothing arrived at work.  When I clicked to accept, in the hope that it might allow me to do a chat, to see if I can get Sports added,  it said the offer wasn’t available.  Guess I have a week to see if I can get further.  The basic is £22 less than I was paying, so if I can get Sport added for about the same again, the price will be about what I was paying when I cancelled and I can cancel the Now TV Sports.

FUrake

FUrake said:

just spoke to someone at the retentions department and the closest he could do for me was the same package as above but for £95 on a rolling contract, I turned it down, he said he couldnt put my account into the 31 day cancellation period until the 25th of this month so will phone them back then to cancel

just phoned up to cancel, the best the woman on the phone could come up with was £92 (have been paying £81.50 last 17months) so have set my account to cancel and hopefully they come up with better prices for me as I dont really want to leave sky but the price is just too much

ccdorset

GibbsRule_No3. said:

I had time on my hands today and was trying to workout how to do a chat session. 

I'm not sure if there's a quicker way, but this is how I get to the retentions messaging service:

Go to sky.com.

Then click on Help in the top right.

Sign In

Click on Sky TV

My Account

Cancel Sky Q

Cancelling Sky TV

Scroll to the bottom

Click on “Yes I still need help”

Then you’ll have an option to Message Us (open 9am - 19:30 7 days a week)

Hope that helps. 

leodis23

Has anyone had any offers show up on their online account or app? Seen that pop up on a few haggling guides but nothing appears in mine.
Service ended a few days ago so expected something from winback by now, especially as I received the return packaging for the Sky Q box

Futuristic

Lowest offered £23 for signature+hd prev had it on £17, service cancelled Monday. Should i try call again around when they send packaging or hold out to 1st of august? 

Futuristic

leodis23 said:

Has anyone had any offers show up on their online account or app? Seen that pop up on a few haggling guides but nothing appears in mine.
Service ended a few days ago so expected something from winback by now, especially as I received the return packaging for the Sky Q box

They had a offer on sky.com once you login and were in to last few weeks of contract but it was way high still. We got some emails/letters (make sure marketing is ticked on your preference) but only slightly better then site price

GibbsRule_No3.

I have good news for myself.  Sky called me this evening and offered me the HD Package for £21 using the old box and when I asked about adding the Sports they have given it to me for £12. I would have paid the £25 as that just brought everything upto what I had been paying for just the TV channels. 18 month contract, starts tonight but I will reattach the box tomorrow, bit busy watching England tonight.  So for the price of my Now TV Sports, that I will cancel when I make sure the Sky works. I get those and the Sky TV channels. Very happy bunny.  Not sure if they could see I had been trying to access their pages via my defunct account.  

Is there VAT to pay, reason for asking the email is an even better deal than the lad said on the phone, Sport for £10 and tv for £17, thus £27 not the £33 we had spoken about.

FUrake

last time I handed in my 31 day notice (18 months ago) I had offers appear on the following link, www.sky.com/mydeal, have tried accessing this today but doesnt seem to work, have they got rid of that? how has everyone received their offers, email mainly? anyone had any success using the www.sky.com/reviewmyoptions link and talking to someone on the live chat? cheers

brewerdave

GibbsRule_No3. said:

I have good news for myself.  Sky called me this evening and offered me the HD Package for £21 using the old box and when I asked about adding the Sports they have given it to me for £12. I would have paid the £25 as that just brought everything upto what I had been paying for just the TV channels. 18 month contract, starts tonight but I will reattach the box tomorrow, bit busy watching England tonight.  So for the price of my Now TV Sports, that I will cancel when I make sure the Sky works. I get those and the Sky TV channels. Very happy bunny.  Not sure if they could see I had been trying to access their pages via my defunct account.  

Is there VAT to pay, reason for asking the email is an even better deal than the lad said on the phone, Sport for £10 and tv for £17, thus £27 not the £33 we had spoken about.

Check that they have included HD on both; that may explain the difference as I'm paying an extra £6pm for both. If they have, then £27pm is a sensational deal !!!

GibbsRule_No3.

brewerdave said:

GibbsRule_No3. said:

I have good news for myself.  Sky called me this evening and offered me the HD Package for £21 using the old box and when I asked about adding the Sports they have given it to me for £12. I would have paid the £25 as that just brought everything upto what I had been paying for just the TV channels. 18 month contract, starts tonight but I will reattach the box tomorrow, bit busy watching England tonight.  So for the price of my Now TV Sports, that I will cancel when I make sure the Sky works. I get those and the Sky TV channels. Very happy bunny.  Not sure if they could see I had been trying to access their pages via my defunct account.  

Is there VAT to pay, reason for asking the email is an even better deal than the lad said on the phone, Sport for £10 and tv for £17, thus £27 not the £33 we had spoken about.

Check that they have included HD on both; that may explain the difference as I'm paying an extra £6pm for both. If they have, then £27pm is a sensational deal !!!

Second email has now arrived and you are correct.  This itemised one does add £2 & £4 for HD to bring it to the £33.  I am still very happy.  All set up very easily this morning, once the Sky Card was paired.  Off to cancel Now TV sports. From last year, for this new 18 month contract I have saved £46.

1st episode of Miss Scarlet and the Duke watched via catch up.  It was worth holding out for two months to get this deal.