Sky TV retention deals ( post your haggling successes )

paulst78

[Deleted User] said:

paulst78 said:

Mondeoman72 said:

Sky renewal due to go to £127 per month was enough to push me to complain, they reduced to their best price of £98 for sports/movies/netflix/multi room Hd etc I thought still too high so cancelled, about 8 days before end of notification period they messaged me with a better  offer, now paying £72 per month for the same package. BT came very close so worth using them as leverage

I hope that includes bt sports or broadband because if not it's still to high

I had a billing complaint with Sky which they have finally resolved. During one of my many conversations with them over the past month, I was told that as I was on one of their legacy Sky Q offers, I was paying more than I needed to pay. We are on Sky Q Silver with multiscreen, HD and Sky F1 for £61.50 a month. When I tot up what Sky would charge me for Sky Ultimate; Sports to get F1; multi screen and UHD/HD, I get a subscription of £69 per month.

As I am out of contract, what target monthly cost should I be aiming for?  I am not sure that I want to play the cancellation card. We like Sky even with its arcane way of removing 31 day packages.

If you won't put your 31 days notice in you won't get any decent offers, they know you will pay whatever price they give you. 

I personally wouldn't pay more than £40-£45 a month for your package, during my cancellation period I was offered everything for £54 a month but turned it down, my sky was switched off for 48hrs before I agreed on £47 a month for everything. Everyone has a price they are willing to pay, some higher some lower but don't pay full whack ever. 

nickmack

It's my time again for the usual charade, so I put my cancellation notice in a couple of weeks ago, after their 'best' offer was to up my bill by £12/month:

Sky Sig £19

Kids £1

HD £3

Sky Sport Complete £19

BT Sport £24

They sent me a text, so I went back on chat today.  I told them I'm not paying for HD, as pretty much every programme has been filmed in at least HD for the last decade and this is just an Admin charge, poorly disguised as an HD fee.  They told me they can't drop this cost.  I said, I'll pay the £3 for UHD, but they replied, it would be another £2 extra for this and I would need a new Sky Q box for UHD, which would be £99 delivery.  For that price, I'd want it delivered by the Queen, even the advisor agreed, they would not pay this.  

On top of this, of course they tried to charge the £20 'admin fee' for the pleasure of me renewing, which they did actually offer to credit.  Their verbiage for this was, without the admin fee, they can only offer 10 months discount, instead of 12, which is obviously absolute rubbish, as Sky have full control over the prices and discounts they offer.

I feel sorry for these Sky Advisors, it must be embarrassing trying to justify people to pay for HD, ridiculous delivery costs and admin fees for your 15 years loyalty.

I get that part of their business model is to cream off the lazy or unwitting, who pay full price with no discount, however, to try and persist with some of these add-on charges is bordering on the insulting.

JMAC96587

sky due to turn off in 5 days so I tried live chat today as hadn't heard from then since last attempt about 10 days ago and they offered a worse price about 5 pound more pm this time from the last offer and a 20 pound admin fee!! just shambles. will try a call before it turns off to actual speak to a human but its just stupid. 

Ms_Chocaholic

Our 30 day notice period was due to expire today, just contacted Sky today and got the Sky Signature package with a Sky Q 1TB box (we did have a Sky+ box) for £16 pcm on an 18 month contract, they wanted to charge a £10 admin fee but they waived that with a bit of a push. Prior to giving notice we were paying £23 pcm so a saving of £7 a month, I'm happy with that.  I hope this helps someone else.

csgohan4

Ms_Chocaholic said:

Our 30 day notice period was due to expire today, just contacted Sky today and got the Sky Signature package with a Sky Q 1TB box (we did have a Sky+ box) for £16 pcm on an 18 month contract, they wanted to charge a £10 admin fee but they waived that with a bit of a push. Prior to giving notice we were paying £23 pcm so a saving of £7 a month, I'm happy with that.  I hope this helps someone else.

Sky chat, phone? retentions?

Ms_Chocaholic

I messaged them via text to 07860 015589

brewerdave

Ms_Chocaholic said:

Our 30 day notice period was due to expire today, just contacted Sky today and got the Sky Signature package with a Sky Q 1TB box (we did have a Sky+ box) for £16 pcm on an 18 month contract, they wanted to charge a £10 admin fee but they waived that with a bit of a push. Prior to giving notice we were paying £23 pcm so a saving of £7 a month, I'm happy with that.  I hope this helps someone else.

Does that include HD ??

Deleterious

I gave them notice to leave on the 20th September after a derisory offer from retentions and the follow up call team. I contacted them the following Friday on the chat link and the offer was ok although still over priced when compared to their competitors, sports aside.

Signature: 18
HD:3
Multiroom: 11
Sky sports: 9
uhd: free

I had a meeting so had to leave the chat but when I contacted them later that day they increased sky sports to 14 and wouldn't acknowledge the previous offer. Left it at that. Contacted them again yesterday and the offer remains the same. Their strategy yesterday was one of hubris and arrogance. The advisor was literally telling me that people will pay full price even under contract because sky are the best and that I should feel privileged to have any 'offer' at all. The advisor kept on mentioning '200 channels' and '300 box sets'. I told him that I'd been priced out and would have to continue my cancellation. Next step is to wait it out until I'm disconnected then go with BT TV or plusnet and freeview recorder (unfortunately virgin media isnt available where i live). 

Deleterious

Forgot to mention that they offered Netflix for 6 pounds

PZ19

Deleterious said:

I gave them notice to leave on the 20th September after a derisory offer from retentions and the follow up call team. I contacted them the following Friday on the chat link and the offer was ok although still over priced when compared to their competitors, sports aside.

Signature: 18
HD:3
Multiroom: 11
Sky sports: 9
uhd: free

I had a meeting so had to leave the chat but when I contacted them later that day they increased sky sports to 14 and wouldn't acknowledge the previous offer. Left it at that. Contacted them again yesterday and the offer remains the same. Their strategy yesterday was one of hubris and arrogance. The advisor was literally telling me that people will pay full price even under contract because sky are the best and that I should feel privileged to have any 'offer' at all. The advisor kept on mentioning '200 channels' and '300 box sets'. I told him that I'd been priced out and would have to continue my cancellation. Next step is to wait it out until I'm disconnected then go with BT TV or plusnet and freeview recorder (unfortunately virgin media isnt available where i live). 

That seems a good offer to me, not sure what people get charged multiroom maybe lose the hd fee, but £30 for sports and uhd seems decent