Sky TV retention deals ( post your haggling successes )

dinglebert

dinglebert said:

tv_dealer7 said:

dinglebert said:

Anyone able to update on the current process of getting best deal.  I have been through this every year/18 months for the past umteen years but the process for getting best deal does change over the years.

I am out of contract 4th December.  Current costs for full package plus netflix is going to be £78.

Thats  signature, ultimate, hd, ultra hd, sports, movies, netflix

I have no intention of paying that and will walk and go back to my humax box if necessary.

I did a tentative phone call yesterday but best offer was £76!

It is my intention to phone again 31 days before 4th December (can't be bothered to work that one out right now) and see whats on offer.  Will go through to retentions or whatever they now call it.  I have not found that their price will be the best price, so its a matter of giving notice.

This is where I am currently unclear.  In previous years the best price has either been one of the TV screen rather than on the PC or I have had a phonecall from Sky pretending to be asking about the cancellation process but in reality they have offered me the best deal at that point.

Any current experiences of the process?

If you actually cancel (eg give notice - which you can do before the 31 day period starts, so now for 4 Dec) then you should be pretty much immediately be offered via email the package above for £51/m. You can cancel via the app / chat if don’t want to do charade with someone over phone. Plus £11 for multiroom. May well be possible to get cheaper as others on here have shown, but I’d benchmark that as maximum you should pay on 18 month contract. 

Have waiting over an hour twice for  a human to contact me on the app.  Was doing other work so it was open on the pc.  Dreadful lack of service.

Finally got a human.  Thats me cancelled for 4th December.  Their final offer was £64 today.  Will wait to see what happens next.

That didn't take long.  Got a phonecall tonight.

My current package is

Signature

HD

UHD

Movies

Sport

Kids

Netflix Ultimate

I was paying £56 they wanted £78 at end of current contract.

After call my new price for next 18 months is £50 for exact same package.  I am happy with that.  I know I probably could have held off for a slightly lower price.  There was a £20 service charge mentioned which was reduced to £10 on asking.

Pleasant member of staff.

Londonjoe

Hey there, just need some advice on the best strategy to use to get a better deal on my existing broadband and tv package.

I phoned Sky yesterday and spoke to someone in retentions. Unfortunately, the discount offered was not great and so decided to play the 'cancel' tactic. They advised that i should not cancel broadband as i'd be left without a service for two weeks and that i should instead ask my new provider to take it over. I was tempted to cancel both but just cancelled the TV package. Is this the best tactic or should i have cancelled both?

dinglebert

Londonjoe said:

Hey there, just need some advice on the best strategy to use to get a better deal on my existing broadband and tv package.

I phoned Sky yesterday and spoke to someone in retentions. Unfortunately, the discount offered was not great and so decided to play the 'cancel' tactic. They advised that i should not cancel broadband as i'd be left without a service for two weeks and that i should instead ask my new provider to take it over. I was tempted to cancel both but just cancelled the TV package. Is this the best tactic or should i have cancelled both?

I would say you did the best for your current situation.  When they get in contact then highlight its too expensive but your happy with the service etc.  Let them know you are going to move broadband provider as well and they should come up with package for both broadband and TV

julianlandeau

Hi I've just gone through the usual cancellation. just been offered;

sky signature-£18
Sky ultimate TV bundle -£6
kids-£1
HD -£3
Complete sports-£6
cinema-£11
Multiscreen-10
UHD free with the multiscreen.
£55 /month total.
18months £10admin fee


what do you think? is there a bit more available?

J292

For anyone's contract expiring in the next month or so might be worth holding out for black friday deals in november sky tend to release them early 

Birdman2015

Went on chat to look for a better deal today, was offered the figures below.

Sky Signature at £19

Sky Ultimate TV bundle at £6 

HD at £3

UHD at £0

Sky Q Multiscreen at £15.     Total - £43

Made it clear politely I was wanting to hammer down costs and it was too much so cancelled. Before the discounts started to taper off we were paying £36.50.

What should I be looking at for this package? Am I being greedy?

dankargo

Our Sky+HD box was no longer recording shows and pause/rewind not working so I called Sky today and as expected was told they don’t stock those boxes anymore so would need Sky Q.  After holding off for a good few years I caved in and accepted.    Sadly didn’t get an amazing deal from them but did manage to persuade them to waive the £99 setup fee that they wanted to charge me.   

We have very flaky Freeview signal where we are and even with a roof aerial are unable to get all the channels available.  So I requested two mini boxes, the first of which I was told would be included for free.

The new package price is £69 for Sky Signature, HD, Multiroom as well as Sky Fibre Max and Sky Talk.    I probably could have got this cheaper if I went down the cancellation route I’m sure but i’m not sure I could risk possibly being cut off, especially as I’m still working from home so extremely reliant on internet access.   The green cabinet serving our village is also at maximum capacity i’ve been told so would hate to lose my slot. 

brewerdave

dankargo said:

The new package price is £69 for Sky Signature, HD, Multiroom as well as Sky Fibre Max and Sky Talk.    I probably could have got this cheaper if I went down the cancellation route I’m sure but i’m not sure I could risk possibly being cut off, especially as I’m still working from home so extremely reliant on internet access.   The green cabinet serving our village is also at maximum capacity i’ve been told so would hate to lose my slot. 

Too late now, but it is always better to separate TV package from b/band deal when cancelling. The restoration of the TV part is literally a "flick of a switch" (and maybe a new box) whereas ,as you have said, cancelling the b/band risks a period of days if not weeks without access.
Furthermore there are still plenty of working HD boxes around for sale from owners who have upgraded to Q and AFAIA you can pair a new box up with your viewing card online. I have a spare box already sitting on a shelf, in case my HD box goes kaput whilst I'm in my discounted period.

Angelica_2

Rang cancellations last night I was paying £47 per month for Entertainment, HD, Sports and Cinema it increased to £65. The best they could offer me was £53. I went ahead and cancelled am I likely to get a better offer?

dinglebert

Angelica_2 said:

Rang cancellations last night I was paying £47 per month for Entertainment, HD, Sports and Cinema it increased to £65. The best they could offer me was £53. I went ahead and cancelled am I likely to get a better offer?

Yes.  They should phone on the pretence they want to know how the cancellation process was for you.   That will be the person who has access to better deals.  They will move on the £20 reconnection charge as well.