Sky TV retention deals ( post your haggling successes )

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  • edited 30 August at 3:22PM
    Ms_ChocaholicMs_Chocaholic Forumite
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    edited 30 August at 3:22PM
    I rang to cancel today, currently on basic package for £23 pcm and contract expired in June.  I was offered Signature for £18 on an 18 month contract but asked to cancel instead, do you think I'd get it much cheaper than that.  I've got a month anyway to see if they come back with any better offers.
    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
  • PZ19PZ19 Forumite
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    mits999 said:
    People should be paying no more than 
    sky signature £13 to £15
    hd free to £1
    kids £1 to £2
    Sky sports £10
    Sky cinema £5
    bt sport £10 to £13
    netflix £3 to £4
    multiscreen £7 to £10

    usually these prices are given when you have given notice to cancel and in some cases fully cancelled
    Good info this.  My uncle is on a legacy package which had the F1 channel included, they rang him the other day saying got offers on his package, but he was too busy to speak.  As we know they want everyone off the legacy packages, so this is useful info to negotiate with
  • brewerdavebrewerdave Forumite
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    PZ19 said:
    mits999 said:
    People should be paying no more than 
    sky signature £13 to £15
    hd free to £1
    kids £1 to £2
    Sky sports £10
    Sky cinema £5
    bt sport £10 to £13
    netflix £3 to £4
    multiscreen £7 to £10

    usually these prices are given when you have given notice to cancel and in some cases fully cancelled
    Good info this.  My uncle is on a legacy package which had the F1 channel included, they rang him the other day saying got offers on his package, but he was too busy to speak.  As we know they want everyone off the legacy packages, so this is useful info to negotiate with
    Think you will have to negotiate very hard to get those prices - to get Signature plus Sports for £25 (in my view) would need a full cancellation/switch off.
  • Woody1993Woody1993 Forumite
    5 Posts
    First Anniversary First Post
    After a few days into my cancellation notice period I was offered Sky Signature (£18), Sky Sports Complete Pack with HD (£14), Sky Broadband Essential (£25) and a £10 admin fee, which I accepted. Only £2 under the new customer offer and same as what I was paying before, but overall I'm pretty happy with that. Could have probably snuck a few more quid if I'd had the willpower to let the notice period run down further.

    Weirdly the day after this was agreed I noticed my future bills didn't reflect the new price - instead they had a £20 admin fee and were for £59 a month rather than £57. Got back on the live chat and the woman waived the admin fee completely but couldn't reduce my package back down to £57 in the system so had to credit my account with £36. 
  • mits999mits999 Forumite
    92 Posts
    Part of the Furniture 10 Posts Combo Breaker
    Woody1993 said:
    After a few days into my cancellation notice period I was offered Sky Signature (£18), Sky Sports Complete Pack with HD (£14), Sky Broadband Essential (£25) and a £10 admin fee, which I accepted. Only £2 under the new customer offer and same as what I was paying before, but overall I'm pretty happy with that. Could have probably snuck a few more quid if I'd had the willpower to let the notice period run down further.

    Weirdly the day after this was agreed I noticed my future bills didn't reflect the new price - instead they had a £20 admin fee and were for £59 a month rather than £57. Got back on the live chat and the woman waived the admin fee completely but couldn't reduce my package back down to £57 in the system so had to credit my account with £36. 
    Sky broadband essential is really slow they should have offered sky broadband superfast @ £25
  • Woody1993Woody1993 Forumite
    5 Posts
    First Anniversary First Post
    mits999 said:
    Woody1993 said:
    After a few days into my cancellation notice period I was offered Sky Signature (£18), Sky Sports Complete Pack with HD (£14), Sky Broadband Essential (£25) and a £10 admin fee, which I accepted. Only £2 under the new customer offer and same as what I was paying before, but overall I'm pretty happy with that. Could have probably snuck a few more quid if I'd had the willpower to let the notice period run down further.

    Weirdly the day after this was agreed I noticed my future bills didn't reflect the new price - instead they had a £20 admin fee and were for £59 a month rather than £57. Got back on the live chat and the woman waived the admin fee completely but couldn't reduce my package back down to £57 in the system so had to credit my account with £36. 
    Sky broadband essential is really slow they should have offered sky broadband superfast @ £25
    Fortunately we've been on Essential for a few years and it's been fine touch wood - it's just me and my girlfriend in a two-bed flat. 
  • JMAC96587JMAC96587 Forumite
    6 Posts
    First Post
    long post, first time poster- sky customer 21 years, gave cancellation notice yesterday after spending 7 hours on calls and live chat. was on  ust tv and the old Entertainment package, full Sports HD, BT, UHD, HD, Cinema, Multiscreen & netflix which was at £98 per month (already ridiculous reading some of these messages) it ended last month without sky giving any notice of it ending and rose to £135!! i had 7 different offers across the day varying from 90-104  finally i got offered 90 for
    Signature TV, HD, UHD Cinema, HD Full Sports, BT Sports, Ultimate TV Add-on (Netflix), Multiscreen at the cheapest offer at one point they said they would be able to take a further 4 off for UHD before swapping my advisor as his end of shift with the next now claiming they now cant do that and it would now be 94 so despite at one point being offered 87 with a promised call back from a manager to look at further reductions (which never happened) further various people ended up offering way more than had done previously an hour before.  Was absolute shambles, i'm furious and will now see if they offer anything in the 30 days we have internet with virgin and see they offer essentially the same tv and wifi package for 78 although convincing family use to sky might be hard. ive been reading through the posts  on but what do you think i should be looking at for those premium tv packages? 
  • paulst78paulst78 Forumite
    8 Posts
    First Post First Anniversary
    JMAC96587 said:
    long post, first time poster- sky customer 21 years, gave cancellation notice yesterday after spending 7 hours on calls and live chat. was on  ust tv and the old Entertainment package, full Sports HD, BT, UHD, HD, Cinema, Multiscreen & netflix which was at £98 per month (already ridiculous reading some of these messages) it ended last month without sky giving any notice of it ending and rose to £135!! i had 7 different offers across the day varying from 90-104  finally i got offered 90 for
    Signature TV, HD, UHD Cinema, HD Full Sports, BT Sports, Ultimate TV Add-on (Netflix), Multiscreen at the cheapest offer at one point they said they would be able to take a further 4 off for UHD before swapping my advisor as his end of shift with the next now claiming they now cant do that and it would now be 94 so despite at one point being offered 87 with a promised call back from a manager to look at further reductions (which never happened) further various people ended up offering way more than had done previously an hour before.  Was absolute shambles, i'm furious and will now see if they offer anything in the 30 days we have internet with virgin and see they offer essentially the same tv and wifi package for 78 although convincing family use to sky might be hard. ive been reading through the posts  on but what do you think i should be looking at for those premium tv packages? 
    This should help:
  • JMAC96587JMAC96587 Forumite
    6 Posts
    First Post
    paulst78 said:
    JMAC96587 said:
    long post, first time poster- sky customer 21 years, gave cancellation notice yesterday after spending 7 hours on calls and live chat. was on  ust tv and the old Entertainment package, full Sports HD, BT, UHD, HD, Cinema, Multiscreen & netflix which was at £98 per month (already ridiculous reading some of these messages) it ended last month without sky giving any notice of it ending and rose to £135!! i had 7 different offers across the day varying from 90-104  finally i got offered 90 for
    Signature TV, HD, UHD Cinema, HD Full Sports, BT Sports, Ultimate TV Add-on (Netflix), Multiscreen at the cheapest offer at one point they said they would be able to take a further 4 off for UHD before swapping my advisor as his end of shift with the next now claiming they now cant do that and it would now be 94 so despite at one point being offered 87 with a promised call back from a manager to look at further reductions (which never happened) further various people ended up offering way more than had done previously an hour before.  Was absolute shambles, i'm furious and will now see if they offer anything in the 30 days we have internet with virgin and see they offer essentially the same tv and wifi package for 78 although convincing family use to sky might be hard. ive been reading through the posts  on but what do you think i should be looking at for those premium tv packages? 
    This should help:
    thanks and wow, thats impressive is that from a recent renewal or have you had that for a while now? my 2 days of dealing with sky was like pulling teeth and just lie after lie from various agents and random numbers, hope they might offer me something ok in the next 30 days after 21 years as a customer but after that experience not holding my breath 
  • paulst78paulst78 Forumite
    8 Posts
    First Post First Anniversary
    JMAC96587 said:
    paulst78 said:
    JMAC96587 said:
    long post, first time poster- sky customer 21 years, gave cancellation notice yesterday after spending 7 hours on calls and live chat. was on  ust tv and the old Entertainment package, full Sports HD, BT, UHD, HD, Cinema, Multiscreen & netflix which was at £98 per month (already ridiculous reading some of these messages) it ended last month without sky giving any notice of it ending and rose to £135!! i had 7 different offers across the day varying from 90-104  finally i got offered 90 for
    Signature TV, HD, UHD Cinema, HD Full Sports, BT Sports, Ultimate TV Add-on (Netflix), Multiscreen at the cheapest offer at one point they said they would be able to take a further 4 off for UHD before swapping my advisor as his end of shift with the next now claiming they now cant do that and it would now be 94 so despite at one point being offered 87 with a promised call back from a manager to look at further reductions (which never happened) further various people ended up offering way more than had done previously an hour before.  Was absolute shambles, i'm furious and will now see if they offer anything in the 30 days we have internet with virgin and see they offer essentially the same tv and wifi package for 78 although convincing family use to sky might be hard. ive been reading through the posts  on but what do you think i should be looking at for those premium tv packages? 
    This should help:
    thanks and wow, thats impressive is that from a recent renewal or have you had that for a while now? my 2 days of dealing with sky was like pulling teeth and just lie after lie from various agents and random numbers, hope they might offer me something ok in the next 30 days after 21 years as a customer but after that experience not holding my breath 
    Yeah it's a recent renewal, the start of August, I like you are a long time customer (17 years) and was getting frustrated with the constant price rises and silly renewal prices. 

    This is what I done, first of all don't contact them and don't bother answering the phone to them, I only contacted them twice on chat during my 31 days notice to see what prices they would offer, they weren't good enough for me so I let the whole thing completely cancel even though my wife complained in my ear the whole time.

    After my tv package was off for 48hrs I went on this chat link sky.com/comeback10 and told a little white lie that I was having BT tv installed soon and was willing to stay with sky if they could get close to the price that BT had given me and they came back with this offer. There was a £10 admin fee that I tried to get taken off but no doing. 

    Basically let it completely cancel and that puts you in a stronger bargaining position, this is the first time I have totally cancelled but it won't be the last if they don't play ball in 18 months time. 

    Good luck and let me know how you get on 👍
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