Sky customer of 20 years with an 18 month contract about to end.TV - Sky Signature, Multiscreen & Sky SportsBroadband - SuperfastPhone - Anytime ExtraOriginal deal 18 months ago £82Current cost £88Post end of contract £125Renewal offer £109 (online and over the phone)Final deal secured £89 for 18 monthsEvery renewal I call Sky to haggle and have always got a really good deal on the first or second call by speaking to the retentions team. This time was more difficult as I only seemed to get through to the "values" team, despite saying I was calling to cancel.3 calls speaking to their "values" team did not get me a better offer than I could see in my account. After unsuccessfully trying to view new customer deals on their website as it kept asking me to create an account, I came on the forum to see if there was a way to view new customer deals. Turns out you either need to use a different browser to your normal one, go incognito (Chrome), or clear search history. Once I went incognito, I could see that a new customer could get my current package for £89/mth.I called again and the agent in the "values" team was not budging and would not agree to match the new customer price. I told him that I was serving my 30 days notice to cancel and he put me through to cancellations. It turned out that it was actually the retentions team I got put through (finally) to and the agent immediately agreed to give me the £89/mth price for 18 months. I'm happy with that price, but this renewal it was definitely more difficult to obtain decent discounts.
I cancelled 2 wks ago and Sky are repetitively texting me and emailing me asking me to stay with them.Have replied by phone twice and once by chat via the numbers and chat link they send me.Each occasion they keep offering me £51 down from £82. (Previous incontract discounted price was £42).It doesn't seem to matter how many times I refuse this offer they just keep re offering it! Feels like they really are wasting my time and don't want to keep me as a 21+ year customer... am I being unreasonable?Last offer:Sky Signature £21Multi screen. £11Cinema. £6Netflix. £5Sky HD. £4Ultra HD. £4
Sky messed up my billing so I cancelled when offered a poor renewal. Got a text ask to call in about a possible deal and was offered this after a bit of haggling
Travellers returning to England in Oct
Incl Sky, the AA & more
London, Harrogate & Shepton Mallet