Sky TV retention deals ( post your haggling successes )

Arklight

I see this being advertised on social media for new and existing customers. It doesn't include HD so that would have to be added / haggled.

Is this a good deal? 

majeedk

I really need advise from someone who has successfully haggled with Sky recently.

I've been with sky for nearly 5 years. Current contract includes Sky Q  (Sky Entertainment, HD, Kids, Box sets and HD) for £39.50. This current contract is up for renewal on 8/8/21 and I have been told that it will increase to £67 if I don't renew.

Sky website has a contract renewal option - It shows new monthly cost of £39.50 ( with £27.50 discount) which I am already paying.

To see if can get better deal I called Sky and they quoted me discounted price of £47 + £20 renewal fee. He gave me massive £1 discount for being a loyal customer.

I told him that as a new customer I can get all this (plus Netflix) for £48 so he is not giving me anything worthwhile. Furthermore since last year the price had increased by £6 (which is 10% both in 2020 and then in 2021). He couldn't give any reasonable answer .

On the point of online renewal quote being lower then his offer... he said the even that price will go up by £9 from 8/8/21 (my renewal date) and total will become £48.50.

I think that either he was misguided or Sky is running a con on their website because this price increase of £9 is not mentioned anywhere in online renewal section. According to T&Cs  (quoted below)  prices can / will only increase once a year and by up to 10% only and AFAIK £9 increase is greater than 10% and hence breach on their T&Cs. plus they usually increase around April/May time.

Paying for your Sky services and your bill

• Prices may increase and services may vary, including during the minimum term. We will let you know about any material changes and your options before we make them.

• In your minimum term, Sky TV prices may increase once every 12 months by up to 10%. These limits do not apply to other Sky services.

• We will bill you monthly in advance for all your subscription services. Other charges, such as Sky Store or non-inclusive call charges will be billed in arrears. Any offers will be shown on your statement.

• We will send you confirmation of your Direct Debit agreement separately.

• You can view your bill at least 14 days before your monthly payment due date, make payments and manage your account through the My Sky app or visit sky.com/mysky. If you're a Sky Q customer, press Home on your Sky Q remote and go to My Account.

• We may charge any one off charges you owe us to the card you used to pay for your set up or upfront payment.

superbigal

majeedk said:

I really need advise from someone who has successfully haggled with Sky recently.

I've been with sky for nearly 5 years. Current contract includes Sky Q  (Sky Entertainment, HD, Kids, Box sets and HD) for £39.50. This current contract is up for renewal on 8/8/21 and I have been told that it will increase to £67 if I don't renew.

Sky website has a contract renewal option - It shows new monthly cost of £39.50 ( with £27.50 discount) which I am already paying.

To see if can get better deal I called Sky and they quoted me discounted price of £47 + £20 renewal fee. He gave me massive £1 discount for being a loyal customer.

I told him that as a new customer I can get all this (plus Netflix) for £48 so he is not giving me anything worthwhile. Furthermore since last year the price had increased by £6 (which is 10% both in 2020 and then in 2021). He couldn't give any reasonable answer .

On the point of online renewal quote being lower then his offer... he said the even that price will go up by £9 from 8/8/21 (my renewal date) and total will become £48.50.

I think that either he was misguided or Sky is running a con on their website because this price increase of £9 is not mentioned anywhere in online renewal section. According to T&Cs  (quoted below)  prices can / will only increase once a year and by up to 10% only and AFAIK £9 increase is greater than 10% and hence breach on their T&Cs. plus they usually increase around April/May time.

Paying for your Sky services and your bill

• Prices may increase and services may vary, including during the minimum term. We will let you know about any material changes and your options before we make them.

• In your minimum term, Sky TV prices may increase once every 12 months by up to 10%. These limits do not apply to other Sky services.

• We will bill you monthly in advance for all your subscription services. Other charges, such as Sky Store or non-inclusive call charges will be billed in arrears. Any offers will be shown on your statement.

• We will send you confirmation of your Direct Debit agreement separately.

• You can view your bill at least 14 days before your monthly payment due date, make payments and manage your account through the My Sky app or visit sky.com/mysky. If you're a Sky Q customer, press Home on your Sky Q remote and go to My Account.

• We may charge any one off charges you owe us to the card you used to pay for your set up or upfront payment.

Just check your forward bills for the next few months.  I suspect you will get that "contract renewal" rate but you are not actually recontracted.  Thus either enjoy the benefits or if you do see the price hiking then exercise your right to cancel.

majeedk

superbigal said:

Just check your forward bills for the next few months.  I suspect you will get that "contract renewal" rate but you are not actually recontracted.  Thus either enjoy the benefits or if you do see the price hiking then exercise your right to cancel.

Thanks..

as per your advice, I think I will just renew online and hope for prices to remain unchanged until next April/May . And if they increase by £9 (as suggested by the Sky Agent), then I will just exercise my right to cancel the contract.

How many days do we get to change our mind when signing a new [renewing an existing] contract? Does it still entail 31 days' notice period?

Arklight

majeedk said:

I really need advise from someone who has successfully haggled with Sky recently.

I've been with sky for nearly 5 years. Current contract includes Sky Q  (Sky Entertainment, HD, Kids, Box sets and HD) for £39.50. This current contract is up for renewal on 8/8/21 and I have been told that it will increase to £67 if I don't renew.

Sky website has a contract renewal option - It shows new monthly cost of £39.50 ( with £27.50 discount) which I am already paying.

To see if can get better deal I called Sky and they quoted me discounted price of £47 + £20 renewal fee. He gave me massive £1 discount for being a loyal customer.

I told him that as a new customer I can get all this (plus Netflix) for £48 so he is not giving me anything worthwhile. Furthermore since last year the price had increased by £6 (which is 10% both in 2020 and then in 2021). He couldn't give any reasonable answer .

On the point of online renewal quote being lower then his offer... he said the even that price will go up by £9 from 8/8/21 (my renewal date) and total will become £48.50.

I think that either he was misguided or Sky is running a con on their website because this price increase of £9 is not mentioned anywhere in online renewal section. According to T&Cs  (quoted below)  prices can / will only increase once a year and by up to 10% only and AFAIK £9 increase is greater than 10% and hence breach on their T&Cs. plus they usually increase around April/May time.

Paying for your Sky services and your bill

• Prices may increase and services may vary, including during the minimum term. We will let you know about any material changes and your options before we make them.

• In your minimum term, Sky TV prices may increase once every 12 months by up to 10%. These limits do not apply to other Sky services.

• We will bill you monthly in advance for all your subscription services. Other charges, such as Sky Store or non-inclusive call charges will be billed in arrears. Any offers will be shown on your statement.

• We will send you confirmation of your Direct Debit agreement separately.

• You can view your bill at least 14 days before your monthly payment due date, make payments and manage your account through the My Sky app or visit sky.com/mysky. If you're a Sky Q customer, press Home on your Sky Q remote and go to My Account.

• We may charge any one off charges you owe us to the card you used to pay for your set up or upfront payment.

You can only try and haggle with them and be prepared to walk away if they don't offer you a deal you want. I am not clear if the prices you are quoting include Broadband or not. If not, then run a mile as that is a terrible offer. 

I got a couple of pounds off the super deal price, they wouldn't budge on the HD cost though, which I had to add on.

They don't care how long you have been a customer. 

nottmgal

Sky customer of 20 years with an 18 month contract about to end.

TV - Sky Signature, Multiscreen & Sky Sports
Broadband - Superfast
Phone - Anytime Extra

Original deal 18 months ago £82
Current cost £88
Post end of contract £125
Renewal offer £109 (online and over the phone)
Final deal secured £89 for 18 months

Every renewal I call Sky to haggle and have always got a really good deal on the first or second call by speaking to the retentions team. This time was more difficult as I only seemed to get through to the "values" team, despite saying I was calling to cancel.

3 calls speaking to their "values" team did not get me a better offer than I could see in my account. After unsuccessfully trying to view new customer deals on their website as it kept asking me to create an account, I came on the forum to see if there was a way to view new customer deals. Turns out you either need to use a different browser to your normal one, go incognito (Chrome), or clear search history. Once I went incognito, I could see that a new customer could get my current package for £89/mth.

I called again and the agent in the "values" team was not budging and would not agree to match the new customer price. I told him that I was serving my 30 days notice to cancel and he put me through to cancellations. It turned out that it was actually the retentions team I got put through (finally) to and the agent immediately agreed to give me the £89/mth price for 18 months. 

I'm happy with that price, but this renewal it was definitely more difficult to obtain decent discounts.

dazzaofdagenham

How do I see offers in my account 

mits999

nottmgal said:

Sky customer of 20 years with an 18 month contract about to end.

TV - Sky Signature, Multiscreen & Sky Sports
Broadband - Superfast
Phone - Anytime Extra

Original deal 18 months ago £82
Current cost £88
Post end of contract £125
Renewal offer £109 (online and over the phone)
Final deal secured £89 for 18 months

Every renewal I call Sky to haggle and have always got a really good deal on the first or second call by speaking to the retentions team. This time was more difficult as I only seemed to get through to the "values" team, despite saying I was calling to cancel.

3 calls speaking to their "values" team did not get me a better offer than I could see in my account. After unsuccessfully trying to view new customer deals on their website as it kept asking me to create an account, I came on the forum to see if there was a way to view new customer deals. Turns out you either need to use a different browser to your normal one, go incognito (Chrome), or clear search history. Once I went incognito, I could see that a new customer could get my current package for £89/mth.

I called again and the agent in the "values" team was not budging and would not agree to match the new customer price. I told him that I was serving my 30 days notice to cancel and he put me through to cancellations. It turned out that it was actually the retentions team I got put through (finally) to and the agent immediately agreed to give me the £89/mth price for 18 months. 

I'm happy with that price, but this renewal it was definitely more difficult to obtain decent discounts.

Gosh I would say £89 is a total rip off 
you Should aim for 

signature £16
multiscreen £7
Sky sports hd £12
NOW broadband + Anytime calls £23

Total = £58

To get these prices you really need to cancel and let them call you back 

fairywishes

I cancelled 2 wks ago and Sky are repetitively texting me and emailing me asking me to stay with them.
Have replied by phone twice and once by chat via the numbers and chat link they send me.
Each occasion they keep offering me £51 down from £82. (Previous incontract discounted price was £42).
It doesn't seem to matter how many times I refuse this offer they just keep re offering it! 
Feels like they really are wasting my time and don't want to keep me as a 21+ year customer... am I being unreasonable?
Last offer:
Sky Signature £21
Multi screen.  £11
Cinema.           £6
Netflix.             £5
Sky HD.            £4
Ultra HD.          £4

Hewpew

I cancelled around 1 week ago and had received a number of missed called since. Finally caught one this weekend and very fruitful for a simple package - 

Sky Signature (no HD) - £14 per month for 18 months. 

They tried it on for a £10 admin charge but then knocked it off as a credit. 

The best I had at cancellation was around £18.50 per month so happy days. 

We are finding the Sky offering not great vs Netflix etc but the Sky Q system is great with not having a smart TV. 

Good luck all.