Sky TV retention deals ( post your haggling successes )

stulaunch

Goldust said:

I gave my notice last week and switched on all my communication preferences that were off.  But I had a few questions.

First one, do I have to turn on Send communications to my Sky iD email?  I don't understand what this does - I think we've had emails in the past from Sky but it appeared to be switch off.  It's now on.

Also, seeing people say they are seeing offers when they log in.  Do they pop up straight away?  Or does it depend on the customer?

Just want to make sure I'm armed accordingly to get a good deal!

I would be doing exactly the same as Bluestraw (post prior to yours) 
Don't take anything less than their prices. If you don't get the deal you want, end chat and try again.

spreadtrader

Hi  everyone

Just been offered

Signature £20

Kids £2

Ultimate £5

Hd £0

UHd £0

Sports and cinema £19

Q Multiscreen £11

Total £57

Presume thats the full package now as i was on an older box sets package before

anyone had any better or is it decent, 2 weeks into cancellation

LouiseAH

Mat_Lock said:

LouiseAH said:

I cancelled my Sky service 8 days ago and haven't received any deals or a call to offer me a better deal. Bye Bye Sky its been emotional.

Have you ensured in your preferences that you have allowed SKY to contact you by phone, email and SMS. If no, then they won't contact you at all.

Thanks for the info. I checked to make sure I had the preferences selected so Sky could contact me and they were selected. I actually received a text message 2 days ago asking me to contact them to discuss a new deal. I have been busy so havent contacted them yet but will update when I do.

Mr_Benn

Hello all .  Whats the best way of haggling these  days please , chat online or calling them ?   Schoolboy error that Ive not rang them before prices have shot up, but I must be out of contract anyway by now.  

mits999

Mr_Benn said:

Hello all .  Whats the best way of haggling these  days please , chat online or calling them ?   Schoolboy error that Ive not rang them before prices have shot up, but I must be out of contract anyway by now.  

You should be aiming for

Signature £16
kids £1
hd free
sky sports and cinema £19
ultimate £4
multiscreen £7
ultra hd free

mouse10

Cancelled and disconnected last month. Just been offered Signature £16, Sports £12, HD £3. £10 admin fee. 18 month contract. Not renewing at the moment.

Mr_Benn

mits999 said:

Mr_Benn said:

Hello all .  Whats the best way of haggling these  days please , chat online or calling them ?   Schoolboy error that Ive not rang them before prices have shot up, but I must be out of contract anyway by now.  

You should be aiming for

Signature £16
kids £1
hd free
sky sports and cinema £19
ultimate £4
multiscreen £7
ultra hd free

 Thanks for that, its not far off what i was paying in April. 

What I meant was are the best deals had by actually ringing them up.  Or can you get the same deals via online chat ?   Thanks

Bluestraw

mouse10 said:

Cancelled and disconnected last month. Just been offered Signature £16, Sports £12, HD £3. £10 admin fee. 18 month contract. Not renewing at the moment.

Not sure that offer will be beaten... What are you aiming for?

Bluestraw

Mr_Benn said:

mits999 said:

Mr_Benn said:

Hello all .  Whats the best way of haggling these  days please , chat online or calling them ?   Schoolboy error that Ive not rang them before prices have shot up, but I must be out of contract anyway by now.  

You should be aiming for

Signature £16
kids £1
hd free
sky sports and cinema £19
ultimate £4
multiscreen £7
ultra hd free

 Thanks for that, its not far off what i was paying in April. 

What I meant was are the best deals had by actually ringing them up.  Or can you get the same deals via online chat ?   Thanks

I'd use this link - https://www.sky.com/live-chat/comeback?aw. The prices in that 'aim for' list are certainly super good, I settled for some costs a bit more (see my post above) which I still think are pretty decent and weren't hard to negotiate via that chat link. Note I hadn't actually let my cancellation complete (I was 1 week into my notice period). Also, you're unlikely to get such good offers until after you give notice - you can't use the link here until you're actually in a 'cancel' process (31 days notice)

pawlala

Anyone else having trouble waiting for Come back to Sky | Sky.com to turn blue?