Sky TV retention deals ( post your haggling successes )

Lambyr

paul9619 said:

When does a deal normally appear on the sky.com/mydeal page?  Is it after you have been terminated or in the months notice period?  I only ask as I gave my months notice yesterday and I cannot see any kind of offers on my online account yet.

In previous years, I've had an offer appear almost immediately after cancelling.

This time around, however, it's all been very different. The My Deal page has consistently linked to a URL with "ineligible" in the address, and a message on-screen says they're "having a problem with [my] request". The only offer available anywhere in the My Account section prior to disconnection was an offer to renew my contract and save £5 (Wowza! hahaha).

My Sky was disconnected several days ago. My Deal continues to redirect to the ineligible URL with the same message on-screen. The Come Back to Sky link was redirecting to a page saying they couldn't process my request online, but now just redirects to a page with "Your Exclusive Offer to Come Back to Sky" with a Busy Live Chat icon and a number to call. Nothing else.

The My Sky app and STB menu both have messages saying they're unable to process my request.

I'm not sure whether this is all a Call My Bluff move on the part of Sky. In fairness, I've been on some sort of offer for a long time now, and maybe they figure I'll cave. I wouldn't mind betting that their system is noticing the checking of the various links and might be taking it as a stronger interest in returning rather than curiosity, which is what it really is.

I've also wondered whether it might be some sort of glitch in their system that's preventing offers from being made. Perhaps because I cancelled my subscription 'on the dot' as far as my previous contract was concerned? If I go to sky.com/shop/tv it offers me Ultimate TV at £6 per month extra which makes it look like their system thinks I'm still subscribed... but everything else in my account is correct. Account is closed. Service is terminated and my next balance shows a credit balance to be refunded.

paul9619

Lambyr said:

paul9619 said:

When does a deal normally appear on the sky.com/mydeal page?  Is it after you have been terminated or in the months notice period?  I only ask as I gave my months notice yesterday and I cannot see any kind of offers on my online account yet.

In previous years, I've had an offer appear almost immediately after cancelling.

This time around, however, it's all been very different. The My Deal page has consistently linked to a URL with "ineligible" in the address, and a message on-screen says they're "having a problem with [my] request". The only offer available anywhere in the My Account section prior to disconnection was an offer to renew my contract and save £5 (Wowza! hahaha).

My Sky was disconnected several days ago. My Deal continues to redirect to the ineligible URL with the same message on-screen. The Come Back to Sky link was redirecting to a page saying they couldn't process my request online, but now just redirects to a page with "Your Exclusive Offer to Come Back to Sky" with a Busy Live Chat icon and a number to call. Nothing else.

The My Sky app and STB menu both have messages saying they're unable to process my request.

I'm not sure whether this is all a Call My Bluff move on the part of Sky. In fairness, I've been on some sort of offer for a long time now, and maybe they figure I'll cave. I wouldn't mind betting that their system is noticing the checking of the various links and might be taking it as a stronger interest in returning rather than curiosity, which is what it really is.

I've also wondered whether it might be some sort of glitch in their system that's preventing offers from being made. Perhaps because I cancelled my subscription 'on the dot' as far as my previous contract was concerned? If I go to sky.com/shop/tv it offers me Ultimate TV at £6 per month extra which makes it look like their system thinks I'm still subscribed... but everything else in my account is correct. Account is closed. Service is terminated and my next balance shows a credit balance to be refunded.

That is exactly what I am getting now.  Doesn't bode well considering most don't seem to be getting calls near the end of the contract either.

twadds123

Finally managed to get through on the facebook messanger chat.

Was on an old package that if you included netflix (had my own subscription) was paying £87 per month for fairly basic (yes i'd left it too long)

After a bit of a chat, got new sky Q box and router

Sky Signature £17

Sky Essential Broadband £22 (superfast not available here)

ultimate tv pack (netflix) £6

free line rental and pay as you talk.

so £45 on an 18 month contract,

Could probably have forced it more by leaving but given that some people are actually being disconnected or losing access to offers I thought this was ok.

Facebook messanger takes a bit of time but at least you can come back to it as required rather than holding on the phone.

Lambyr

paul9619 said:

Lambyr said:

paul9619 said:

When does a deal normally appear on the sky.com/mydeal page?  Is it after you have been terminated or in the months notice period?  I only ask as I gave my months notice yesterday and I cannot see any kind of offers on my online account yet.

In previous years, I've had an offer appear almost immediately after cancelling.

This time around, however, it's all been very different. The My Deal page has consistently linked to a URL with "ineligible" in the address, and a message on-screen says they're "having a problem with [my] request". The only offer available anywhere in the My Account section prior to disconnection was an offer to renew my contract and save £5 (Wowza! hahaha).

My Sky was disconnected several days ago. My Deal continues to redirect to the ineligible URL with the same message on-screen. The Come Back to Sky link was redirecting to a page saying they couldn't process my request online, but now just redirects to a page with "Your Exclusive Offer to Come Back to Sky" with a Busy Live Chat icon and a number to call. Nothing else.

The My Sky app and STB menu both have messages saying they're unable to process my request.

I'm not sure whether this is all a Call My Bluff move on the part of Sky. In fairness, I've been on some sort of offer for a long time now, and maybe they figure I'll cave. I wouldn't mind betting that their system is noticing the checking of the various links and might be taking it as a stronger interest in returning rather than curiosity, which is what it really is.

I've also wondered whether it might be some sort of glitch in their system that's preventing offers from being made. Perhaps because I cancelled my subscription 'on the dot' as far as my previous contract was concerned? If I go to sky.com/shop/tv it offers me Ultimate TV at £6 per month extra which makes it look like their system thinks I'm still subscribed... but everything else in my account is correct. Account is closed. Service is terminated and my next balance shows a credit balance to be refunded.

That is exactly what I am getting now.  Doesn't bode well considering most don't seem to be getting calls near the end of the contract either.

I did get a SMS about a week after I cancelled asking me to text back 'Keep' to hear of any offers. I did so, but the offer I got was more than I was willing to pay (effectively 18 months at £54 + £10 admin fee which is near enough £1,000 over the full term). 

I got another message a couple of days before cut off, asking me to call if I wanted to talk about my options. I didn't do this. But it might be that they've set aside some retentions staff to deal with incoming calls but don't have the current capacity to do outbound ones.

jem16

twadds123 said:

Sky Essential Broadband £22 (superfast not available here)

ultimate tv pack (netflix) £6

free line rental and pay as you talk.

Was it just Sky you used with messenger chat?

broadband prices all include line rental now so it's not really free. Pay as you Talk is also included but only for weekends. I'm assuming you didn't choose Anytime calls?

Part-Time_Samurai

Has anyone been old that Sky can no longer reactivate a Sky+ HD box as multiroom anymore?  I was told today that the Sky+ HD box they installed c4 years ago, but which subsequently became a Sky Freesat unit when I cancelled my multiroom subscription, can no longer be used for multiroom.  Obviously a tactic to push me towards Sky Q but I'm not sure if it is actually true.

Similar to recent posts, I too am unable to access the sky/mydeal page, although I was last week, shortly after I processed my cancellation.

Lambyr

Part-Time_Samurai said:

Has anyone been old that Sky can no longer reactivate a Sky+ HD box as multiroom anymore?  I was told today that the Sky+ HD box they installed c4 years ago, but which subsequently became a Sky Freesat unit when I cancelled my multiroom subscription, can no longer be used for multiroom.  Obviously a tactic to push me towards Sky Q but I'm not sure if it is actually true.

Similar to recent posts, I too am unable to access the sky/mydeal page, although I was last week, shortly after I processed my cancellation.

I've looked this up and it seems to be the case.

An 'Oracle' over on the Sky help forums says that Sky don't offer multiscreen for Sky+ now, although they may still enable it in rare circumstances - https://helpforum.sky.com/t5/Sky/Sky-Hd-multiroom/td-p/3055649. I'm not sure what those rare circumstances are. I suppose if a customer was adamant they didn't want Sky Q and they wouldn't take Sky without multiroom on their existing equipment, possibly Sky would then enable it?

On Sky's "Watch TV in Different Rooms" page (https://www.sky.com/help/articles/watch-sky-in-different-rooms) under "What Do I need for Sky Multiscreen?" it does say that to use Sky Multiscreen you'll need to upgrade to Sky Q, although some of the information around it is older and refers to multiscreen boxes.

black_paw

Lambyr said:

Part-Time_Samurai said:

Has anyone been old that Sky can no longer reactivate a Sky+ HD box as multiroom anymore?  I was told today that the Sky+ HD box they installed c4 years ago, but which subsequently became a Sky Freesat unit when I cancelled my multiroom subscription, can no longer be used for multiroom.  Obviously a tactic to push me towards Sky Q but I'm not sure if it is actually true.

Similar to recent posts, I too am unable to access the sky/mydeal page, although I was last week, shortly after I processed my cancellation.

I've looked this up and it seems to be the case.

An 'Oracle' over on the Sky help forums says that Sky don't offer multiscreen for Sky+ now, although they may still enable it in rare circumstances - https://helpforum.sky.com/t5/Sky/Sky-Hd-multiroom/td-p/3055649. I'm not sure what those rare circumstances are. I suppose if a customer was adamant they didn't want Sky Q and they wouldn't take Sky without multiroom on their existing equipment, possibly Sky would then enable it?

On Sky's "Watch TV in Different Rooms" page (https://www.sky.com/help/articles/watch-sky-in-different-rooms) under "What Do I need for Sky Multiscreen?" it does say that to use Sky Multiscreen you'll need to upgrade to Sky Q, although some of the information around it is older and refers to multiscreen boxes.

Lambyr said:

Part-Time_Samurai said:

Has anyone been old that Sky can no longer reactivate a Sky+ HD box as multiroom anymore?  I was told today that the Sky+ HD box they installed c4 years ago, but which subsequently became a Sky Freesat unit when I cancelled my multiroom subscription, can no longer be used for multiroom.  Obviously a tactic to push me towards Sky Q but I'm not sure if it is actually true.

Similar to recent posts, I too am unable to access the sky/mydeal page, although I was last week, shortly after I processed my cancellation.

I've looked this up and it seems to be the case.

An 'Oracle' over on the Sky help forums says that Sky don't offer multiscreen for Sky+ now, although they may still enable it in rare circumstances - https://helpforum.sky.com/t5/Sky/Sky-Hd-multiroom/td-p/3055649. I'm not sure what those rare circumstances are. I suppose if a customer was adamant they didn't want Sky Q and they wouldn't take Sky without multiroom on their existing equipment, possibly Sky would then enable it?

On Sky's "Watch TV in Different Rooms" page (https://www.sky.com/help/articles/watch-sky-in-different-rooms) under "What Do I need for Sky Multiscreen?" it does say that to use Sky Multiscreen you'll need to upgrade to Sky Q, although some of the information around it is older and refers to multiscreen boxes.

Lambyr said:

Part-Time_Samurai said:

Has anyone been old that Sky can no longer reactivate a Sky+ HD box as multiroom anymore?  I was told today that the Sky+ HD box they installed c4 years ago, but which subsequently became a Sky Freesat unit when I cancelled my multiroom subscription, can no longer be used for multiroom.  Obviously a tactic to push me towards Sky Q but I'm not sure if it is actually true.

Similar to recent posts, I too am unable to access the sky/mydeal page, although I was last week, shortly after I processed my cancellation.

I've looked this up and it seems to be the case.

An 'Oracle' over on the Sky help forums says that Sky don't offer multiscreen for Sky+ now, although they may still enable it in rare circumstances - https://helpforum.sky.com/t5/Sky/Sky-Hd-multiroom/td-p/3055649. I'm not sure what those rare circumstances are. I suppose if a customer was adamant they didn't want Sky Q and they wouldn't take Sky without multiroom on their existing equipment, possibly Sky would then enable it?

On Sky's "Watch TV in Different Rooms" page (https://www.sky.com/help/articles/watch-sky-in-different-rooms) under "What Do I need for Sky Multiscreen?" it does say that to use Sky Multiscreen you'll need to upgrade to Sky Q, although some of the information around it is older and refers to multiscreen boxes.

i live in a flat and the housing !!!!!!, have said no to sky q being installed so that may me a rare circumstances

Vegastare

Sorry to ask this here but can I ask were you informed your Sky current contract was up (thought it was now required to do so)
Looking at the forthcoming bill it goes up 11 th july to double. no e mail advising yet.
It appears to be £126 fro 11 July for Sky+ HD multiroom, sport entermainment and movies - sky go.  Also are sky answering phones etc or is it nightmare to get through.

paul9619

Been offered the following:
Sky Signature
Ultimate TV add on
HD
Multiroom
2TB Sky Q Box
2 x Mini Boxes
£35 per month and £75 one off fee. 

You reckon wait for a better offer? (Got 3 weeks until cut off)