Sky TV retention deals ( post your haggling successes )

Peppa537

Have been paying £43 a month for Sky+ HD. Deal coming to an end and at the weekend the best I could get offered was £51 with an admin fee they wouldn't remove. Phoned today to cancel and managed to get the following:
Entertainment £15
Complete Sports HD £18
Cinema £6
HD Pack £1
Boxsets £1
Admin fee of £20 credited back to the account
Total £41

The advisor said he had to get his manager to put it through, individual prices may change but the total of £41 would stay the same. Checked after work and it was showing as £42, I phoned and they supposedly had no record of the total agreed which I find hard to believe but have credited my account by £18.

irvin38aa

Just phoned up to cancel.

I am currently paying £57/mth for:

Sky Q Entertainment, Movies, Ultimate OD, Kids, HD and multiroom

That’s due to rise to £79/mth. The best offer they’d give me was £60/mth plus £20 admin fee.

Wouldn’t waive the fee and wouldn’t go any lower so I’ve gone with the cancellation.

I don’t want to cancel tbh. I have checked online and tv account and they are offering £20/mth Entertainment. No sign of the deals others have been offered.

Am I likely to get a better offer at some point and if not will I be able to call back before 7th March and get the offered deal should it come to it?

Peter999_2

irvin38aa wrote: »

Just phoned up to cancel.

I am currently paying £57/mth for:

Sky Q Entertainment, Movies, Ultimate OD, Kids, HD and multiroom

That’s due to rise to £79/mth. The best offer they’d give me was £60/mth plus £20 admin fee.

Wouldn’t waive the fee and wouldn’t go any lower so I’ve gone with the cancellation.

I don’t want to cancel tbh. I have checked online and tv account and they are offering £20/mth Entertainment. No sign of the deals others have been offered.

Am I likely to get a better offer at some point and if not will I be able to call back before 7th March and get the offered deal should it come to it?

This is how it worked for me. Firstly, I should point out that I don't have Sky Q (would love it, but I don't like that you only "rent" the equipment). I have Sky HD (with wifi built in) and have had the box for years.


When I contacted them to cancel (I did it over facebook) they really pushed hard to keep me, but it would still have gone up from £36 a month for everything to £65 a month plus a £20 admin fee.


I therefore went ahead with the cancellation. I checked the offers/bundles page on the website during the cancellation month and it just said unavailable, please click here to connect to an advisor.


The cancellation finished on 3rd Feb and all the services went. On 4th Feb I went online again to offers/bundles and got the £33 a month offer for everything and it made a big thing of the £20 admin fee being waived.


Maybe this is because I own the box and therefore it's very cheap for them to just flick the switch and turn everything back on. I guess with Sky Q I would have had to return the box and they would have probably had to send an engineer again to "re-install" it and therefore it would have cost them actual money.


My box has gone back into my shed where it will live until maybe next year when I have missed it so much I re-subscribe, haha.

Jon89

I've been with sky 20 years so can join the platinum VIP
Will it add me into a new contract joining vip?

I was going to cancel to try and get a better deal, but was wondering if it would be better to join vip before cancelling?

Currently paying - £68.01

TV -
Variety £35.50
Sky+HD pack £13
Broadband -
Unlimited pro £14.51
supplement for not having sky talk £5

alanmf

Peter999 wrote: »

This is how it worked for me. Firstly, I should point out that I don't have Sky Q (would love it, but I don't like that you only "rent" the equipment). I have Sky HD (with wifi built in) and have had the box for years.


When I contacted them to cancel (I did it over facebook) they really pushed hard to keep me, but it would still have gone up from £36 a month for everything to £65 a month plus a £20 admin fee.


I therefore went ahead with the cancellation. I checked the offers/bundles page on the website during the cancellation month and it just said unavailable, please click here to connect to an advisor.


The cancellation finished on 3rd Feb and all the services went. On 4th Feb I went online again to offers/bundles and got the £33 a month offer for everything and it made a big thing of the £20 admin fee being waived.


Maybe this is because I own the box and therefore it's very cheap for them to just flick the switch and turn everything back on. I guess with Sky Q I would have had to return the box and they would have probably had to send an engineer again to "re-install" it and therefore it would have cost them actual money.


My box has gone back into my shed where it will live until maybe next year when I have missed it so much I re-subscribe, haha.

Thanks for the info. In a very similar position to you - I cancelled and my services stopped on saturday (1st Feb). I also have the standard sky HD box. Likewise clicking on offers and bundles has always returned cannot be processed at the moment, phone this number. Based on your comments I just logged back in hoping this would have changed since Saturday, but unfortunately not. I did phone them up about 10 days before the cancellation went through to see if any better offers were around - maybe that restarted the clock !? It does seem however that there is no consistency to who gets what offers when....

segued

Theyve just offered me 63.50 for
Entertainment
Sport
Broadband
Weekend and evening calls.

Declined and cancelled. Seems too expensive to me. What do others think? I'll see if they ring back with anything better.

Anon

Has anyone managed to get a £17 Fibre/phone line only retentions offer recently please (some have mentioned achieving it on HUKD)? Or a different deal for Superfast Fibre (60mb) and landline only (no calls)? The best they offered me was £25 so far. If yes, what was the deal and how did you get through to that team please?



Many thanks

katies_mum

Anon, I got the £25 offer on Sunday for Superfast BB and free unlimited calls (as I still use my landline). Have not seen anything cheaper, but the free calls are included as part of the offer that ends today 6 Feb according to the advert in the paper.

geoffW

My tv contract with Sky ends in 5 weeks time, was paying £34 pm for Sky tv and Sky sports on Sky+ hd. Rang sky today and got upgrade to Sky Q 1tb with same tv package as previous for £32 (18 month contract) no extra charges. Also got a free 'The Joker' video by joining VIP. Quite happy with this deal. 

superbigal

As usual only 10 minutes of work if you make it clear you want to speak to the Scottish retentions team and jump past all the other areas.  I am SkyQ  2tb Box. Brand new as they recently replaced it and all other boxes after hard drive packed in.
For me I was happy with the 1st offer after I told them I want my usual. Dont care about individual package discounts just want a circa 50% discount on the full package.  I make it clear me paying 50% of everything is a lot more  than 100% (£27) for basic Entertainment (Or Zero if I leave).
So I end up with
Entertainment £27  Discount £14  Total £13
Boxset £5 Discount £4  Total £1
Kids £5  Discount £4 Total £1
Sports Complete £28  Discount £13  Total £15
Cinema £11 Discount £3 Total £8
Sports HD £6 Discount £4 Total £2
Sky HD  £5 Discount £4 Total £1
Package Total £87  Discount £46 New 18 Month Contract £41
I was also told when enquiring about BT Sport they would have discounted my Sports a further £5 and charged another £22 for BT.  Making the BT SPorts package an extra £17 in effect . I declined for now.