Official Vodafone Complaints/Query Thread

glentoran99

I got my deadlock letter 3 days after the case was resolved

addedvaluebob

I am going to file in court this week, it is clear vodafone will never reply and if I go to the ombudsman they will fob it off for another couple of months while vodafone muck about. I think court will be quicker.

Oh, and they cut off my data last week - I have no idea why, but then neither do they apparently they are going to call me!!!!

Vodafone

Hi addedvaluebob,

I'm sorry to hear that your complaint remains unresolved.

If you've already submitted a court claim, this will be handled by our Legal team.

If you haven't submitted a claim, please reply to the last email you received from us so we can help you further.

Kind regards,

Lee

Social Media Operations

Vodafone UK

mamabuddah

So the story goes....

In August we lost service for our 2 phones when the mast 100 yards from our house developed a fault, as we had no home phone, we had to drive 3 miles to receive and make calls.

Contacted Vodafone they said "yes there's a fault, you can register for updates" brilliant NOT!...I asked could I be compensated, e.g. A reduction in my monthly bill for the hassle....I was told on at least 2 occasions that would be ok ( I have the chat transcripts and no doubt, Vodafone will have recorded any calls "for training purposes".

The problem now is, even though we've had proper service for almost the last couple of months, so the fault would appear to be fixed ( although the network checker still says there's a problem) and there's the crux of the matter.....Vodafone say they can't compensate while the network checker still shows there's a fault....talk about moving the goalposts....I'd be happy to take compensation now, my contracts run out in January, but I'll bet Vodafone are happy to keep repeating their mantra "there's a fault and until it's fixed...no compensation"

My son and daughter have both jumped ship....and we'll probably not be too far behind.

I've never seen a company that went downhill quickly over a short period in how they treat their customers.

Vodafone

Hi mamabuddah,

So that we can take a look into this for you, email us via form here.

To access the form you'll need to enter the code WRT165.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we'll check we've received it.

Thanks,

Sukhi

Social Media Operations

Vodafone UK

addedvaluebob

And yet again vodafone excel at their customer service obviously showing a complete incompetence.

As previously advised your case is with Customer Relations, as they're the highest point of escalation, we're unable to intervene at this moment.

Please await for the team to get in touch with you regarding the situation.

You have got to wonder what they think they are doing or the whole point of having anyone on this forum at all. Did it not occur to the individuals to look up the history as to exactly why I will be going to court with this.

Utterly utterly useless and incompetent

bobo_pritt

Hi, just asking for some advise.

Bought a phone at carphone warehouse, black tag event, on the Vodafone network, pay monthly, £60 upfront with £24 per.month for 24 months. This came with unlimited texts and minutes and 6gb of data per month. However I have only been given 1gb allowance of data per month.

I have raised this with carphone warehouse twice on 30 November and again on 6 December. Both times they said that they are raised this with Vodafone and it could take 4 working days each time. I wanted advice about if I should raise a complaint with Vodafone about this issue as well.

mobilejunkie

Work out the extra cost of an extra 5GB and send a Letter Before Legal Proceedings to CPW demanding they either upgrade the allowance at no extra cost or pay you the whole of the extra cost for the duration of the contract. Give them 7 days to respond and inform them that if they don't give what you paid for within that time or recompense you, you will immediately isssue legal proceedings.

Ever_ready_:)

Hi reference is 14856692

Wednesday100

WRT135 Reference #14867412

After Vodafone Social Media refused to talk to me about my complaint earlier in this thread - blacklisting my Three phone by mistake - because I did not have an account with them, hopefully they can at least help my partner whose Vodafone account problems kicked off the whole catastrophe in the first place!

So I would be most grateful if Vodafone Social Media support can help with:

1) Actually paying him the c £230 he is due from a billing mistake where he was being charged for a tablet+SIM plan he canceled and returned. Vodafone has agreed he is due this refund - but seem to have had some problem paying it and managed to cancel his direct debit at the same time.

2) Unblocking his phone that Vodafone blacklisted - quite properly because he reported it lost, but after he found it they seem to have a problem un-blacklisting the IMEI number. IMEI number is in the WRT135 notes.

Full details of his number and IMEI are in the WRT135 report, with contact details for you to pick this up with him directly.

He has spent hours on the phone with the customer complaints line, but each time after being on there about 45 mins each time he comes away with lots of promises but never any action. He has now given notice to terminate the contract having had so much trouble.