Sky Broadband speed 2MB

outlaw777

Could there be a problem with my router causing me slow speeds?

jem16

outlaw777 wrote: »

So frustrating having slow broadband and still no word from Sky!

Contact them.

outlaw777 wrote: »

Could there be a problem with my router causing me slow speeds?

Always possible but unlikely.

outlaw777

They say my router is 3 years old and are willing to send me a new one free however would tie me in for another 12 months?

jem16

Get the problem fixed first.

outlaw777

They aint willing to solve the problem, no1 has been in touch!!! And retentions were happy for me to cancel!!

jem16

outlaw777 wrote: »

They aint willing to solve the problem, no1 has been in touch!!!

Have you contacted them?

outlaw777

Yes I have!!!!!

jem16

outlaw777 wrote: »

Yes I have!!!!!

No need for the exclamation marks, thanks.

You just need to keep on at them - can't really say any more.

Rubidium

outlaw777 wrote: »

Yes I have!!!!!

If you have not actually cancelled SKY BB yet, otherwise ignore.

Your ISP cannot wave a magic wand if the problem is in your property!

A week ago in post #44 you informed us that if you "turned off my cordless phone from socket and ran test again I got (3mB)".

For your speed to increase by such an amount simply by removing your cordless phone suggests that it may be causing unwanted interference, resulting in the SKY DLM increasing your noise margin and thus reducing your connection speed.

Disconnect this cordless phone, unplug it's mains supply and use a corded handset or no phone temporarily.

Post your routers line stats daily. I'm not sure how long the DLM will take but if this is the problem, the DLM should gradually decrease your noise margin resulting in a faster sync speed.

Or is that too much effort for you to try!

outlaw777

No problem with my property pal.