Sky Broadband speed 2MB

jem16

AndyPK wrote: »

Do you have to pay to dial Zoe ?

No

Is she shy only?

Assuming you mean Sky and not shy, then yes she is. However phoning 17070 on a BT line will get the BT equivalent which does a quiet line test too.

jem16

parttimeskint wrote: »

Call sky, do what needs to be done with them in terms of checks and things. If they have to send an engineer out, even if the problem is in your home, you don't get charged for it. Sky now absorb the cost.

Never heard of that before. Any link to that?

If the speed is within the estimate though there is not a lot than can be done.

If you log into Sky.com and go to "check my broadband" from the Mysky drop down, it will tell you what your estimated line speed is. If the minimum is more than the 2.5 you are getting then there may be something they can do.

I'd be surprised if a line capable of achieving 14 would have a minimum as low as 2.5. My minimum was 3.5 and maximum 8.5.

outlaw777

Is it not shocking I get 6MB on my mobile smartphone hotspot but 2MB on my router folks?

jem16

outlaw777 wrote: »

Is it not shocking I get 6MB on my mobile smartphone hotspot but 2MB on my router folks?

No it isn't as it uses different networks.

Have you contacted Sky yet?

Can you login to MySky and go the BB page and tell us what it says about your minimum and maximum speed estimates.

outlaw777

Sky have kept me on hold for 2 nights in a row - livid!!

Where exactly on mysky is that page, I can't find it?

jem16

outlaw777 wrote: »

Sky have kept me on hold for 2 nights in a row - livid!!

Phone in the morning. I spoke to them yesterday morning and got through straight away.

Where exactly on mysky is that page, I can't find it?

What page?

Login here;

https://secure.sky.com/mysky-homepage/indexb

or here to take you to exact BB section;

https://secure.sky.com/my-broadband

The 2nd link should take you to the login page and once you put your username and password in it will take you directly to the BB speed page.

forgotmyname

Upgrade to fibre,

Todays score. Downloads up from previous tests but uploads down a bit...





Old one...

jem16

forgotmyname wrote: »

Upgrade to fibre,

There's an obvious fault on this line which will still be there on fibre. No point in upgrading till it's fixed.

outlaw777

How do you know for sure there is a fault?

jem16

outlaw777 wrote: »

How do you know for sure there is a fault?

I gave you the reasons in Post 20.

There is something causing your SNR margin to be so high and that's causing your low speeds as Sky have done this to get your line stable.

Now that could be an external fault or an internal fault but something is causing it.

Are you using filters on things like telephones and your Sky box?

Have you checked MySky yet?