Sky Broadband speed 2MB

outlaw777

Hi I have the basic Sky Broadband with advertised speeds upto 17MB however I just ran a speed test and I'm only getting 2MB which is really slow for my streaming and annoying, anyone know if I can haggle Sky for a free upgrade, please advise?

teddysmum

outlaw777 wrote: »

Hi I have the basic Sky Broadband with advertised speeds upto 17MB however I just ran a speed test and I'm only getting 2MB which is really slow for my streaming and annoying, anyone know if I can haggle Sky for a free upgrade, please advise?

The key words are 'up to'. Providers do not have to supply the figure they offer up to. 2MB is up to 17MB, as 2% off a price in a shop can be described as 'up to 50% off'.


Sky cannot magically give you faster ADSL and the speed you get depends on a number of things such as your distance from the exchange and the number of users in your area.


The only upgrade would be to fibre, but that would depend on it being available at your address and fibre is also more expensive.


What speed did Sky predict when you signed up ? I'm not referring to the 'up to 17MB' but the actual estimate.


I have this up to package and my prediction is about 5MB, but since moving to Sky I get around 6.

outlaw777

I'm not sure however other people in my hood are getting speeds like 20MB + please advise?

Rubidium

outlaw777 wrote: »

I'm not sure however other people in my hood are getting speeds like 20MB + please advise?

Obtain and post your router stats - see here

JJ_Egan

Is this a test over Wifi ??
How many sped tests ??

mac.d

outlaw777 wrote: »

I'm not sure however other people in my hood are getting speeds like 20MB + please advise?

They are clearly not on the same kind of product you are, yours is only up to 17MB (with something like 16MB probably the fastest speed achievable on Sky's basic broadband) so if people are getting 20MB + they must be on a faster fibre connection if they are also with Sky.

outlaw777

Yes several!

JJ_Egan wrote: »

Is this a test over Wifi ??
How many sped tests ??

AndyPK

The sky website should give you a range once they know it is your line - a min and max rather than a sales speak.

If it is outside these limits, then ring um up.

If you have been switching your router off and on lots or messing with the line, they maybe able to reset the router.

forgotmyname

Over WIFI you maybe testing your WIFI speed rather than the internet speed.

Rubidium

Posing the router stats on here will show the facts.

It only takes a couple of minutes!

macman

You cannot get 20MBps on any ADSL service-anyone getting that must be on FTTC.
What matters is what your own line can support, not what your neighbour gets on a different line.