Sky Broadband speed 2MB

outlaw777

Yes I'm using filter, not sure what you mean by a filter on sky box?

jem16

outlaw777 wrote: »

Yes I'm using filter, not sure what you mean by a filter on sky box?

If your Sky box is connected to your telephone line it requires a filter too.

outlaw777

Just done a hotwire test with cat5 laptop to router made no different to speed test (2mb) however when I turned off my cordless phone from socket and ran test again I got (3mB) does this indicate anything?

outlaw777

"Line check not supported"

My Sky say they cant check my speed etc

jem16 wrote: »

Phone in the morning. I spoke to them yesterday morning and got through straight away.



What page?

Login here;

https://secure.sky.com/mysky-homepage/indexb

or here to take you to exact BB section;

https://secure.sky.com/my-broadband

The 2nd link should take you to the login page and once you put your username and password in it will take you directly to the BB speed page.

jem16

outlaw777 wrote: »

Just done a hotwire test with cat5 laptop to router made no different to speed test (2mb) however when I turned off my cordless phone from socket and ran test again I got (3mB) does this indicate anything?

Well it could but only sure way is to use the test socket as I showed you yesterday. Have you done so yet?

outlaw777 wrote: »

"Line check not supported"

My Sky say they cant check my speed etc

Then you have no option but to phone Sky and ask them.

forgotmyname

Gets faster after unplugging the phone, try unplugging the sky box also.

Add more filters or replace the filters.

prowla

outlaw777 wrote: »

Just done a hotwire test with cat5 laptop to router made no different to speed test (2mb) however when I turned off my cordless phone from socket and ran test again I got (3mB) does this indicate anything?

From two millibits to three millibytes...

You could get your provider to do a check on your line.

outlaw777

On the phone to Sky and they say my speed should be between 6-12MB in terms of my original agreement.

Rubidium

outlaw777 wrote: »

On the phone to Sky and they say my speed should be between 6-12MB in terms of my original agreement.

We knew that from the line stats that you eventually provided!

What have they told you to do?

outlaw777

Done all the tests etc, they have confirmed the fault is at their end and my issue has gone to their resolutions team and will be resolved between 3-5 days?