Hotpoint urgent tumble dryer recall

EggyEmmy

Did anyone see the story in the Daily Mail on Monday?

Hotpoint repaired one, only for it to set on fire later that day! That's my model also!

I cannot post a link but search "Hotpoint tumble dryer at the centre of a fire risk warning burst into flames AFTER an engineer had supposedly fixed the defect" and you will find the story.

helphelphelphelp

My tumble dryer is also on the list of models that requires an engineer visit. Engineer duly visited and half and hour later my dryer is no longer a fire risk - he has broken a part on my machine and I cannot use it. Now I have to wait for a new part to arrive and wait in again for another appointment. Brilliant.

kevinyork

I finally managed after 2 days to speak to someone about the offer of a replacement model for £99 but which would be too deep.

Managed to negotiate an alternative of the right depth free of charge and its coming on Tuesday.

Sterlingtimes

I got the £59 offer for a replacement. The 12 month warranty on the replacement saves £70.80 on Domestic & General maintenance contract, so overall I am £11.80 better off. I accepted.

puppywalker23

Which nuber did you call?,if you don't mind me asking.I tried loads of different numbers.As I was offered a replacement for £59,but want to chat to them 1st about it.
All the numbers I called said you need to talk to another department.

glentoran99

try 08001510906

puppywalker23

Tried 08001510906.
They said they couldn't help.Told me call 0344 822 4224. Press option 1 I think,tried all options got through none would help.

glentoran99

that's def the number I spoke to and was given to me by there facebook team

eddie1234567

Hi, who did you talk to.

The model they are offering now is a vented one for 59 (original 219).

Wanted to speak to someone about getting a condensing one as a vented is no use to us. But all I got was keep checking the website for any change in model.

Wouldn't entertain any discussion about what they could do to help

lincroft1710

I had a 7 year old Indesit, contacted Hotpoint/Indesit a day or so after contact details were published. Received a phone call just after Christmas offering free condensing Whirlpool replacement, which was delivered on 11 Jan.