Hotpoint urgent tumble dryer recall

thistimenextyearrodney

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HOTPOINT HAVE ISSUED A STATEMENT RECALLING CERTAIN TUMBLE DRYERS DUE TO FIRE RISK
MODELS CAN BE CHECKED HERE


http://safety.hotpoint.eu/

thistimenextyearrodney

sadly mines affected - coincidently had a engineer (knowhow cover) out last month as the water pump had gone - he then said I needed a new back panel as hotpoint have issued a new rule on back panels! random - wonder if he already knew anyway he fixed the water pump and hasn't contacted me since - hoping Ill just get a straight swap as hes been out twice already.

DebDay

Mine is one of the affected machines too... I believe it is pretty wide spread. My Hotpoint machine is from 2006-2008 (can't remember exactly when it was bought!). My Mam's Indesit is also there and that's from 2009 and my friends Hotpoint is there also and that's 2012. Not a small problem if they're willing to go back to 2004! It's disgusting. My house could have burned down while my family slept! They've obviously known about this for a long time, something has forced their hand.
To say that we can continue to use the machines as long as we don't leave them unattended is also ridiculous, who has time to sit in their kitchen watching the tumble dryer do its job??

thistimenextyearrodney

mine was bought feb 2014!!! I keep it in the shed at the bottom of the garden so cant really use it unattended

qwerty001

Me too, Indesit from 2011. Registered on the link given above ( http://safety.hotpoint.eu/ ). Wait and find out what happens next.

Check out this news link: http://www.thisismoney.co.uk/money/bills/article-3330462/Fire-risk-forces-maker-Hotpoint-Indesit-Creda-recall-appliances.html

stokesley

Very many thanks to the OP - I've got one too (Hotpoint, bought in 2010).:(

expressman33

Mine is one of those affected and I have just put in my details online .

Safety Notice - Tumble Dryers

Thank you for registering your details.

We will be contacting you as soon as possible to organise a convenient time for one of our engineers to visit your premises and correct your appliance.

Please note in the meantime you can continue to use your product, although we recommend that appliances are not left unattended whilst operating.

We also remind customers of the need for proper cleaning and maintenance, as outlined in the user manual.
You can review the recommended maintenance procedure and watch our helpful video on our website.

For future reference, the maintenance advice for your tumble dryer can be accessed at this URL:
http://safety.hotpoint.eu/action.jsp?t=2

We aim to keep all customers regularly updated by email and and we apologise for any inconvenience caused.

Best regards
hotpoint Service Team

But when I bought it I registered the dryer and my details , WHY HAVEN'T THEY ALREADY CONTACTED ME !

expressman33

Hotpoint are very quick to charge us when they repair an appliance , can we charge them for the time and inconvenience this will cause ?

wealdroam

expressman33 wrote: »

Hotpoint are very quick to charge us when they repair an appliance , can we charge them for the time and inconvenience this will cause ?

If you are going to do the recall repair instead of them, then I cannot see why you can't charge them - having warned them beforehand, of course.

thistimenextyearrodney

its a minor part that needs to be fitted - im presuming a panel between the filter and heat element - apparantly it takes less than an hour - ive already spoke to hotpoint

expressman33

I mean charge them for having to take a half day off work when their engineer comes .