Hotpoint urgent tumble dryer recall

rsb1

My dryer was bought in April 2015. The engineer came today and made the modification to make it safe. He also noticed that the heater was not working properly and we are now without a dryer until a new heater is fitted. After the engineer left we noticed that had made a large dent is the side of the dryer. We will be entitled to a new dryer due to this?

glentoran99

Ive still had no contact from them :-/

sparky93

glentoran99 wrote: »

Ive still had no contact from them :-/

same, nothing here either

stokesley

I haven't either.

skiprat11

Hi my indesit dryer was on the list it was about 4 year old had it replaced within to weeks the only problem was they delivered a hot point model that has a energy rating c and 6kg load my indesit was energy b and 7 kg load just wished they would have provided like for like i

dianasnan

Anyone know whether they need to get to the back of the machine to do the amendment or whether they can just take the front panel off? My machine is fitted on a worksurface in an alcove and could be awkward to get down again.

Heard nothing since I had an email notification that someone would be in touch and that was several weeks ago.

I also had to guess how long I had had the machine .

JG1971

I've had no contact (apart from the auto-email) after a few weeks.

dianasnan

Was contacted on Wednesday and now have an appointment booked for the 22nd Dec.

Was also offered the 24th but declined as too close to Xmas.

They need to get at the back of my machine and install some parts to keep the fluff off the element.

Tinman

Ive still had no contact from them

Poppie68

I contacted them through private message last week on their Facebook page, they messaged back four days later asked me for name, address and purchase date, received another message a couple of hours later with an appointment for this coming Saturday.