Hotpoint urgent tumble dryer recall

glentoran99

I want offered a replacement they had actually booked the repair and I told them I wanted a replacement instead so the cancelled a repair, delivery guy told me his company delivering about 30 a day

beetlebug1

Was yours a newish machine or did you have extended warranty ?

beetlebug1

Sorry

Was your an indersit or a hotpoint

glentoran99

beetlebug1 wrote: »

Was yours a newish machine or did you have extended warranty ?

2012, no extended warranty, indesit machine but anyone i spoke to answered the phone as 'hello whirlpool' hot point were the Twitter I was getting replies from as well as the indesit one

lincroft1710

JG1971 wrote: »

Any chance people can let us know the date they contacted Hotpoint, the make/model of the dryer, the approx date Hotpoint contacted them, what they were offered and when the repair or replacement was completed?
This might be useful to those of us who are still waiting, so we can maybe negotiate if we aren't happy with what's being offered.
I'm still waiting after more than 8 weeks.

I'll repeat my earlier post

I had a 7 year old Indesit, contacted Hotpoint/Indesit a day or so after contact details were published. Received a phone call just after Christmas offering free condensing Whirlpool replacement, which was delivered on 11 Jan.

JG1971

Just had a call from Hotpoint after i contacted them via twitter.
They say they've tried to contact me 5 times since the beginning of December - each time during the day on a weekday on my home phone (they also have my mobile number).
They "aren't allowed" to leave messages, and i should have also been emailed - i haven't!
The guy said it would be towards the end of April before i could get an engineer visit but he wasn't able to give an exact date.
It was basically a totally pointless phonecall as he had no authority to do anything and just told me that i should expect another call 'soon' from the booking team.
This lot are a bunch of clowns.

wealdroam

JG1971 wrote: »

This lot are a bunch of clowns.

I should ignore them then.

Go out and buy a replacement machine tomorrow - that'll teach them!

FlyingKat

JG1971 wrote: »

Just had a call from Hotpoint after i contacted them via twitter.
They say they've tried to contact me 5 times since the beginning of December - each time during the day on a weekday on my home phone (they also have my mobile number).
They "aren't allowed" to leave messages, and i should have also been emailed - i haven't!
The guy said it would be towards the end of April before i could get an engineer visit but he wasn't able to give an exact date.
It was basically a totally pointless phonecall as he had no authority to do anything and just told me that i should expect another call 'soon' from the booking team.
This lot are a bunch of clowns.

Same here. I took to writing to them at the complaints department. I got a call from some guy in a call centre who couldn't do anything but tell me to wait, last week it was by the end of January, now it is the end of February. I pushed him for something to be done. He spoke to his manager, who then said "We keep missing you" pretending to have called when they have not and then booked a modification, apparently pushing it through just for me!

However after thinking on this for 24 hours I have written back to cancel this appointment and informed them I only want a replacement. I am not sure I can trust a modification given what I have read in the papers about cowboy engineers. Also delivery of a new model takes less than 5 minutes, modification takes approx. an hour and I do not feel I should give up my time for them, when they are at fault.

Two friends have been affected as well. One got a replacement last week. The other a modification, I was there when the repair man was doing it and I was shocked to see all the fluff near the heating element, no wonder there is a fire risk, and my friend always cleans the filter when she has used it.

I should also add both friends registered online 5 days after I did!

FlyingKat

wealdroam wrote: »

I should ignore them then.

Go out and buy a replacement machine tomorrow - that'll teach them!

Why should we have to buy a replacement when we have been sold a product with a fault.

tattycath

I got in touch with them on 24th November and I haven't heard anything yet. I re entered all the information tonight and hopefully, they will contact me this time.