Hotpoint urgent tumble dryer recall

FlyingKat

Call 0344 822 4224 press option 1 to discuss the tumble dryer issues.

beetlebug1

That's he number I called. As I said before I've been offered a modification. I may call again to push for a replacement

tattycath

FlyingKat wrote: »

Call 0344 822 4224 press option 1 to discuss the tumble dryer issues.

Thank you for this, I'll call them in the morning.

Clippyjo

Hi,

I've heard they are starting to charge people for repair. Can they do this?

CJ

wealdroam

Clippyjo wrote: »

Hi,

I've heard they are starting to charge people for repair. Can they do this?

CJ

Where did you hear this?

clarejonesy

Just had Hotpoint on the phone after registering my faulty dryer 8 weeks ago & chasing them up myself as no reply apart from bog standard 5 week waiting before we contact you email.
They have advised they are ordering the part & the engineer will contact me before he comes to fit it approx. May or June ..............
So I have an at risk of fire dryer which is ok to be fixed in 6 months time !!!!
Called Currys knowhow as dryer still under warranty to be told as it is a manuacturers recall it over rides their warranty so they cant help me either
So who pays the bill if any of these dryers do catch fire ????
Fuming

Poppie68

clarejonesy wrote: »

Just had Hotpoint on the phone after registering my faulty dryer 8 weeks ago & chasing them up myself as no reply apart from bog standard 5 week waiting before we contact you email.
They have advised they are ordering the part & the engineer will contact me before he comes to fit it approx. May or June ..............
So I have an at risk of fire dryer which is ok to be fixed in 6 months time !!!!
Called Currys knowhow as dryer still under warranty to be told as it is a manuacturers recall it over rides their warranty so they cant help me either
So who pays the bill if any of these dryers do catch fire ????
Fuming

As the issue has now been identified it would be the customers fault if a fire broke out after they had continued to use it after the warning and instructions for continuing use not followed.

glentoran99

Poppie68 wrote: »

As the issue has now been identified it would be the customers fault if a fire broke out after they had continued to use it after the warning and instructions for continuing use not followed.

and what if they have been followed?

glentoran99

Workmate called yesterday and was told they aren't giving replacements, only repairs.. on the day my new one arrived

Poppie68

glentoran99 wrote: »

and what if they have been followed?

Then I'm sure the company have insurance in place.