Hotpoint urgent tumble dryer recall

d0nna

JG1971 wrote: »

Just accepted the offer of a Hotpoint TCM580BP as a replacement - it's virtually identical to my Indesit that's 2 years old. They didn't offer a repair at all.

How did they get in contact with you please? Was it via email, phone or did you have to contact them yourself to get a replacement?

Tinman

Within a few hours of tweeting these i received a phone call.
https://twitter.com/HotpointSupport

d0nna

Tinman wrote: »

Within a few hours of tweeting these i received a phone call.
https://twitter.com/HotpointSupport

Did they offer you a repair or replacement please?

Tinman

d0nna wrote: »

Did they offer you a repair or replacement please?

I missed the bloody call.:mad:

*zippy*

I've had an e-mail update today estimating my repair won't be until March, I registered in November or I can have a choice of two hotpoint replacements for £59 or £99. It's unfair people with older machines seem to be automatically getting free ones, newer machines a repair.

Poppie68

*zippy* wrote: »

I've had an e-mail update today estimating my repair won't be until March, I registered in November or I can have a choice of two hotpoint replacements for £59 or £99. It's unfair people with older machines seem to be automatically getting free ones, newer machines a repair.

Mine is 8 years old I had my repair 2 days ago...To be honest it's not been running for a couple of years due to a fault, Hotpoint have replaced all internal parts free of charge... Now got a fully working dryer....

d0nna

Tinman wrote: »

I missed the bloody call.:mad:

Oh no! Not looking promising but I hope they get back to you!

*zippy*

Thanks poppie

I wonder how they're working out who gets free ones then :huh:

Tinman

d0nna wrote: »

Oh no! Not looking promising but I hope they get back to you!

I wasnt expecting it to be that quick after contacting them on twitter.

susancs

I rang the hotpoint service number listed on their website at the start of the week and have a service visit on Monday booked. The lady on the phone did say their dept dealing with this had been offering newer machines and if I waited I might be offered that but our machine is only a few months old with light use so told her we would just like the repair. They are texting with an ETA for Monday tomorrow night.