Hotpoint urgent tumble dryer recall

dnpark38

FlyerZoe wrote: »

My other friend got the Whirlpool one, with the back glass door at the beginning of January. .....

Interesting that must be a different one to what they are offering me it has a plain round solid door and Hotpoint name on it.

JG1971

I am getting a Hotpoint TCM580BP delivered today, it's almost the same as my Indesit but is actually more efficient.
I contacted Hotpoint Support via twitter and they offered the replacement without the offer of a repair.
They can take 24 hours to reply, and they will ask you for your model/serial/date of purchase again so be patient.

eddie1234567

eddie1234567 wrote: »

Hi, who did you talk to.

The model they are offering now is a vented one for 59 (original 219).

Wanted to speak to someone about getting a condensing one as a vented is no use to us. But all I got was keep checking the website for any change in model.

Wouldn't entertain any discussion about what they could do to help

Just to follow this one up, have kept checking and today found the Hotpoint TDWSF83BEP is back on offer at £99, so have taken advantage

dnpark38

eddie1234567 wrote: »

Just to follow this one up, have kept checking and today found the Hotpoint TDWSF83BEP is back on offer at £99, so have taken advantage

Where are you checking and offer changing?
That's the one they offered me but its deeper as it is 8kg and mine is 7kg.

joan_bryson

How to I tell Hotpoint that the offer of new machine is not going to fit my kitchen and ask for another model can anyone advise pls.

wealdroam

joan_bryson wrote: »

How to I tell Hotpoint that the offer of new machine is not going to fit my kitchen and ask for another model can anyone advise pls.

How about phoning the number posted earlier in the thread and saying something like "the new machine you have offered is not going to fit in my kitchen".

joan_bryson

I have been phoning since 9am and cant get through someone mentioned a wed site any info would be very welcome

dnpark38

joan_bryson wrote: »

How to I tell Hotpoint that the offer of new machine is not going to fit my kitchen and ask for another model can anyone advise pls.

Via Twitter @HotpointSupport I did it very early this morning and they have just responded via a personal message asking for my contact details and details of my dryer to enable further action.

Bluey8

joan_bryson wrote: »

How to I tell Hotpoint that the offer of new machine is not going to fit my kitchen and ask for another model can anyone advise pls.

I phoned them earlier to say the replacement model was too deep and was there an alternative I could buy, was just told no & that I'd have to wait for the modification & then the bloke hung up on me!

Not impressed

Poppie68

Why are people so desperate with getting a new machine, your current machine has been doing the job you bought it for . The modification is needed to make the machine safer not to make it more efficient...